Negative Review, Yorkshire Classic Porsche

[elee]

Someone who changes there name ,more then a few times in as Meany years,would keep me well away.wrong or right.?.feel for you mate.buying a 993 c4s ,should be an experience you should never forget,but for the right reasons.get your money back,and look else where. :thumb:

 

[Manic996t]

Unfortunately this type of thing happens far too often,

If you take a deposit with caveats then you should honour that, if you fail to do so withdraw from the deal and return any funds recieved- simples

regardless of any conjecture from either party involved there is nothing to justify witholding the deposit, if it is implied that the seller had no confidence in the buyer and thus refused a second test drive then the contract should be terminated and deposit refunded

 

[cableguy]

Well YCP, your first and only post could certainly have been better thought out... Maybe that beer you opened at the end of your post was not your first and the alcohol has misaligned your judgement.

Dealers of all sizes and marques have tens and hundreds of cars passing through their hands every year and the law of averages would determine that most have few or no issues, however there's always the odd one which will require the extra maintenance or problems rectifying. For me it is how these cars are dealt with and proof the Dealer is willing to go the extra mile to keep the customer happy.
I run my own business and SERVICE is what keeps customers coming back.

I'm amazed by your comments about the nipping up of the bolts for other customers and I'm sure you already regret that comment.

The internet isn't a horrendous place if used correctly. It is a great source of information and can help business' enormously if they are honest.

I only hope you can take some positives from this thread. Use the search function for "Dealer feedback" and you will see how Dealers like 911Virgin, Specialist Cars of Malton etc. do it.

This thread is one day old and has had nearly 800 views, that's forum members and visitors. Surely this is proof enough to re-think your customer satisfaction strategy?

C.

 

[ragpicker]

YCP, please stop digging.

:duh:

 

[NLW73]

You bought a car from a ***** dealer with known issues?

You bought a car that was smoking after a test drive?

You bought a car after all that and the spanner monkey talked to you like a ***** ?

Oh dear. Should have walked away.

I would have clocked the idiot , got on social media and on here (which u did!)

Avoid YCP at all costs. They sound like right and its good to report here to the wider community as there are some genuinely good dealers out there .

YCP needs to refund your money as part of your buyer rights and sales of good act. Get the card company onto them as you have 7 or 14 days by law as a cooling off period . Luckily you paid with card and not cash.

YCP I would quit while you are ahead and refund the mams money to redeem yourself somewhat. This forum is not the place to argue with buyers and put blame on them too. Dreadful post!!

This post has been partly moderated by a 911uk Moderator

 

[mavster]

YCP,
You say that the Internet truly is a horrendous place.

Yes it can be, but you should remember that next time you get a customer from it ! This buyer gave you a deposit, your car had smoke coming from it. Of course the buyer is going to want to double check all is OK and drive again. You are lucky he put a deposit on the car in the 1st place. You would have done better refusing any test drive in the 1st place TBH until you fixed any existing issues.

I guess the OP doesn't live around the corner from you to bring it back the following day either. Yorkshire Classic Porsche, you seem a bit too full of yourselves and forgotten any lessons in Sales 101.

 

[cableguy]

A more professional reply would have gone a long way on Facebook too!

Found after I Google'd "Yorkshire Classic Porsche"

https://www.facebook.com/yorkshireclassicporsche

C.

 

[Ridders]

Ok guys, I said I wouldn't reply again but it seems some of you still seem to consider the OPs words absolute fact, now unless I dissect every word of his your never going to know the truth but for arguments sake let me say this;

We did apologise to the OP post argument, he continued to throw abuse and insults at us, why should we have to put up with that? Would you? Yes we're a business but we are also people, with feelings and a little respect goes a long way. Having an adult conversation instead of a childish argument would have been a start.

Never did we say it was £2000, during the argument it was said it could have easily been thousands, which is true. The final bill was £500. And we never said anything about nipping up the bolts other than in a description of what we found and rectified.

How does a second test drive in an irreplaceable 911 show the leak has been done? He could go out for a drive for 5 hours and get back and still be in the same position as to the oil leak, a second test drive would prove nothing except risk our £60k+ irreplaceable vehicle. It was stated we would happily allow him to inspect the car again, he could look under it see the leak is done, we would get it right up to temp etc etc, physically driving it would prove nothing and that is why we said no to a second test drive without cleared funds. that is not a reasonable request on an irreplaceable classic car and no compromise was offered. Had the OP treated us with a little decency perhaps we could have come to an agreement but certainly not in the face of the abuse he gave us.

anyone can pick a side based on this post but nobody will know the truth, the OP can stretch and bend the truth as much as he wants to suit him and you will all believe him as has already been demonstrated without a second thought. I could say he turned up to our premises with a gun, because it's written on here does that make it true? No! (Oh and he didn't by the way! - but you get my point) How many other post are out there with one sided arguments against businesses? Almost all of them so spare a thought the whole truth may not be available so reserve judgement unles you have you own experience with that business. This is 1 customer of thousands, we can't please everyone.

the Internet truly is a horrendous place.

So let's get this into perspective, OP had a test drive, was very happy apart from the oil leak which you promised to rectify & fully prepare the car, he was happy with this so paid you a deposit. You fixed the car (or a workshop fixed the car for you) & you could show the invoice for the work. I'm guessing that at this stage everything is fine with both parties?

Now OP before tips up the remains part of £60k would like another test drive.

Again I am only assuming that at this stage you say no, pay the balance first? This is when things go down hill? So OP is being very wise and doesn't want his trousers potentially pulled down for £60k, wants to try the product again after faults were fixed.

Why wouldn't you fulfil the simple request of a customer who is obviously very serious :?:

Everyone can have a bad day and all, but I can't help feeling that YCP are digging their hole even deeper.

 

[kas750]

When you spend a large sum of money on an old Porsche you are buying the dealer as much as the car and ten minutes of internet research prior to purchase will give you the answers you need.

 

[wizard993]

Ok guys, I said I wouldn't reply again but it seems some of you still seem to consider the OPs words absolute fact, now unless I dissect every word of his your never going to know the truth but for arguments sake let me say this;

We did apologise to the OP post argument, he continued to throw abuse and insults at us, why should we have to put up with that? Would you? Yes we're a business but we are also people, with feelings and a little respect goes a long way. Having an adult conversation instead of a childish argument would have been a start.

Never did we say it was £2000, during the argument it was said it could have easily been thousands, which is true. The final bill was £500. And we never said anything about nipping up the bolts other than in a description of what we found and rectified.

How does a second test drive in an irreplaceable 911 show the leak has been done? He could go out for a drive for 5 hours and get back and still be in the same position as to the oil leak, a second test drive would prove nothing except risk our £60k+ irreplaceable vehicle. It was stated we would happily allow him to inspect the car again, he could look under it see the leak is done, we would get it right up to temp etc etc, physically driving it would prove nothing and that is why we said no to a second test drive without cleared funds. that is not a reasonable request on an irreplaceable classic car and no compromise was offered. Had the OP treated us with a little decency perhaps we could have come to an agreement but certainly not in the face of the abuse he gave us.

anyone can pick a side based on this post but nobody will know the truth, the OP can stretch and bend the truth as much as he wants to suit him and you will all believe him as has already been demonstrated without a second thought. I could say he turned up to our premises with a gun, because it's written on here does that make it true? No! (Oh and he didn't by the way! - but you get my point) How many other post are out there with one sided arguments against businesses? Almost all of them so spare a thought the whole truth may not be available so reserve judgement unles you have you own experience with that business. This is 1 customer of thousands, we can't please everyone.

the Internet truly is a horrendous place.

Your last sentence says it all for me. It is YOUR job to keep a customer happy yet you admit the company may have failed to do so by falling out with him! The guy just wanted to be sure his motor was sound but you appear to have put more obstacles in his way than the grand national course has.

Why have you advertised it for £1k less? Is this to teach the guy a lesson/keep his deposit? if so then you deserve to get negative views on here.

If you have any respect for the marque, this forum and the people who use/view it I'd suggest you give the chap back his money and let him deal with someone else to realise his dream.

Moreover, if the car is as good as you claim then it will fly out the door so why keep this going and why drop its sticker price?

 

[Ridders]

Ok guys, I said I wouldn't reply again but it seems some of you still seem to consider the OPs words absolute fact, now unless I dissect every word of his your never going to know the truth but for arguments sake let me say this;

We did apologise to the OP post argument, he continued to throw abuse and insults at us, why should we have to put up with that? Would you? Yes we're a business but we are also people, with feelings and a little respect goes a long way. Having an adult conversation instead of a childish argument would have been a start.

Never did we say it was £2000, during the argument it was said it could have easily been thousands, which is true. The final bill was £500. And we never said anything about nipping up the bolts other than in a description of what we found and rectified.

How does a second test drive in an irreplaceable 911 show the leak has been done? He could go out for a drive for 5 hours and get back and still be in the same position as to the oil leak, a second test drive would prove nothing except risk our £60k+ irreplaceable vehicle. It was stated we would happily allow him to inspect the car again, he could look under it see the leak is done, we would get it right up to temp etc etc, physically driving it would prove nothing and that is why we said no to a second test drive without cleared funds. that is not a reasonable request on an irreplaceable classic car and no compromise was offered. Had the OP treated us with a little decency perhaps we could have come to an agreement but certainly not in the face of the abuse he gave us.

anyone can pick a side based on this post but nobody will know the truth, the OP can stretch and bend the truth as much as he wants to suit him and you will all believe him as has already been demonstrated without a second thought. I could say he turned up to our premises with a gun, because it's written on here does that make it true? No! (Oh and he didn't by the way! - but you get my point) How many other post are out there with one sided arguments against businesses? Almost all of them so spare a thought the whole truth may not be available so reserve judgement unles you have you own experience with that business. This is 1 customer of thousands, we can't please everyone.

the Internet truly is a horrendous place.

So let's get this into perspective, OP had a test drive, was very happy apart from the oil leak which you promised to rectify & fully prepare the car, he was happy with this so paid you a deposit. You fixed the car (or a workshop fixed the car for you) & you could show the invoice for the work. I'm guessing that at this stage everything is fine with both parties?

Now OP before tips up the remains part of £60k would like another test drive.

Again I am only assuming that at this stage you say no, pay the balance first? This is when things go down hill? So OP is being very wise and doesn't want his trousers potentially pulled down for £60k, wants to try the product again after faults were fixed.

Why wouldn't you fulfil the simple request of a customer who is obviously very serious :?:

Everyone can have a bad day and all, but I can't help feeling that YCP are digging their hole even deeper.

 

[dapper]

YCP you seem to be clearly in the wrong, even by your own statement. You would do well to stop digging deeper.

I don't get why you wouldn't now simply return the chaps deposit IN FULL, then perhaps come on here once more simply to state e.g. 'sorry - we got this one wrong, we will be ammending our sales process to avoid re-occurrence'.

Then please start to put it behind you. Your arrogance is not comfortable to read.

 

[Alex]

YorkshireClassicPorsche - you're right, there are two sides to every story, but ignoring the OP and just reading your two posts, I can't believe what I'm reading. IMHO you've painted a badder picture of yourself than the OP did! May I suggest you get some serious customer service training under your belt.

I was going to quote some of your comments that really haven't done yourselves any favours but there's too many. Just remember that this thread is now set in (virtual) stone and there's a very good chance, if anyone in the whole wide world searches on google for YorkshireClassicPorsche or Yorkshire Classic Porsche review, then they're probably going to get directed straight to this thread. :nooo:

Maybe it's time to change your name :dont know:


ps. Just read the post on facebook..........."*sigh*..." says it all.

Totally beyond arrogant.

 

[kas750]

I have just read the FB link.



:nooo:

 

[CarraraWhite]

This is 1 customer of thousands, we can't please everyone.

the Internet truly is a horrendous place.

So not the 1st time, this is worth a read

http://911uk.com/viewtopic.php?t=82388

I've been to your dealership and had 1st hand experience, the prep on your cars is barely average and when I did question some of the quality issues on what was a 996 Turbo I was advised this was normal 'age' issues.

A non-refundable deposit is unacceptable and is straight out of the Hendon Way Motors playbook
but dont take my word for it, just read your sickening response to this customer on your own facebook page, which I've taken a picture just to show the proof