Well following from my previous thread on having to approve time to investigate an oil pressure switch issue you will not be surprised to know that the garage diagnosed the issue as the pressure sender :roll: .
I received the call that it had been replaced and I should be pleased to know that it was covered under warranty.
Now when I took the car in (it was required overnight!) I went with the Mrs and we were both taken by a high spec. 2007 997 Turbo so I asked the sales guy to check mine out whilst in overnight and give me a PX value.
When I returned to collect my car we discussed prices which were within my expectations (at the lower end obviously :frustrated: ) and I was quite prepared to have another (quick) chat with the Mrs later that day and do a deal. She had already approved the capex
.
However then I went to the service department to collect my car and settle up for some coolant bungs that needed replacing and was suprised when they wanted to charge me the full hour for the oil pressure sender investigation.
I explained that I had told them it was the sender when it was in for a service a week ago and also when I returned it for the work (and should still have the ECU fault code) - I reiterated it was a common fault on the 996 which they should be well aware of. I mentioned that I had to bring the car back again because they said they didn't have authority at the time of the service to investigate despite me telling them but also when paying £140/hour for a highly skilled technician then I would have expected him to find the fault much quicker. They could not justify the time spent on the investigation just the overall work including warranty.
The service guy would not move and stated that this was usual procedure for warranty work.
Therefore after settling the bill in disgust I screwed up the papers for the 997 TT that I had been given and walked out telling him he had just lost a 997 TT sale. I did apologise to the sales guy on the way out but explained that when I buy a car I want the sale and service package and their service was crap so I will not be buying a car off them!
Sorry for the rant but really disappoint in the whole experience at JCT Porsche in Leeds.
The good news is that I still have approval for a 997 TT so will be looking out for a suitable replacement so if anyone want to may me an offer including my 996 TT as PX give me a shout.
I received the call that it had been replaced and I should be pleased to know that it was covered under warranty.
Now when I took the car in (it was required overnight!) I went with the Mrs and we were both taken by a high spec. 2007 997 Turbo so I asked the sales guy to check mine out whilst in overnight and give me a PX value.
When I returned to collect my car we discussed prices which were within my expectations (at the lower end obviously :frustrated: ) and I was quite prepared to have another (quick) chat with the Mrs later that day and do a deal. She had already approved the capex
.However then I went to the service department to collect my car and settle up for some coolant bungs that needed replacing and was suprised when they wanted to charge me the full hour for the oil pressure sender investigation.
I explained that I had told them it was the sender when it was in for a service a week ago and also when I returned it for the work (and should still have the ECU fault code) - I reiterated it was a common fault on the 996 which they should be well aware of. I mentioned that I had to bring the car back again because they said they didn't have authority at the time of the service to investigate despite me telling them but also when paying £140/hour for a highly skilled technician then I would have expected him to find the fault much quicker. They could not justify the time spent on the investigation just the overall work including warranty.
The service guy would not move and stated that this was usual procedure for warranty work.
Therefore after settling the bill in disgust I screwed up the papers for the 997 TT that I had been given and walked out telling him he had just lost a 997 TT sale. I did apologise to the sales guy on the way out but explained that when I buy a car I want the sale and service package and their service was crap so I will not be buying a car off them!
Sorry for the rant but really disappoint in the whole experience at JCT Porsche in Leeds.
The good news is that I still have approval for a 997 TT so will be looking out for a suitable replacement so if anyone want to may me an offer including my 996 TT as PX give me a shout.
