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a1topdog
Monza


Joined: 02 Mar 2005
Posts: 212



PostPosted: Fri May 02, 2014 8:15 am    Post subject: Mid Sussex OPC - whats your experience? Reply with quote

Anyone care to share their experiences of this OPC - so I can work out if its just me that is not impressed.

I'm new to 997 ownership and these are my experiences with them so far.

PPI + Warranty Extension + over rev check
I get a call to say PPI is all fine , can I pay the £1200.
When I question if the PPI was 100% clean the guy has to go and find the report. Then he reels of a list of advisories - estimated cost to fix £800.
I then question if there have been over revs (I had asked for a report when booking in for the PPI) and he advised there were over revs in level 4 prior to the last warranty extension and a check was carried out - all OK.
I've had to prompt him for all this info , none was offered voluntarily.
I pay the £1200 and ask for a copy of the PPI to be emailed to me. Which he does , then in the email confirms there were a few other issues he forgot to mention - probably another £300-£400 cost.

Parts Department:
I have never managed to get through on the phone - always too busy or guy not there. Left message to ring me back. Never did. So I visit in person (twice) two different parts guys , but same experience.. Parts guy not at desk no-one knows where he is. After standing around like a lemon for 5-10 mins (no offers of help from other OPC staff) I ask the receptionist where he is. She stomps off in a huff to find him. The place was empty and she was not busy - don't know what the issue was. Parts guy shows up and gives the impression he has no idea about what he was doing. Can't find some parts on system , promises to ring me back in the week - never did.

General impression is the whole outfit are just not interested. I do know someone who in the market for a new 991 , and told him to go to another OPC - there is no way I'd give them the chance of a new car sale after my experiences.

Rant over - breath out Thumb

PS - spoke to PARR and they couldn't have been more helpful. Shame my next service is not due for 2 years , but any work needed between now and then will be going to PARR.
 
  
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uuf361
Long Beach


Joined: 27 Aug 2005
Posts: 6526
Location: Classified

2007 Porsche 997 Turbo

PostPosted: Fri May 02, 2014 10:16 am    Post subject: Reply with quote

Strange - I've never had anything but great experience form the Mid-Sussex Service guys - always helpful, return calls, pay exactly what was quote etc....

Even after having not been in for a couple of years due to not owning a Porsche, when I walked back in (to collect mats -again really easy to order) recognised me and remembered my name, shook hands etc......
_________________
Scott
997 TT Cab in White (HD2) - now sold
996 C2 Cab (HD1) - now sold
Shiny new house (La La Land) instead!
Now a Golf R Estate, and a Clio!
 
  
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