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FLETCHER
Nürburgring


Joined: 07 Jan 2012
Posts: 463



PostPosted: Sat Sep 14, 2013 10:31 am    Post subject: Reply with quote

I'd venture out to Porsche Reading and ask for Tim Sweet the service advisor who has recently moved to Reading from OPC Exeter he looked after me for 3 years . He is a top bloke , give him my best regards when you see him .
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hujkjtkjt
Newbie


Joined: 16 Sep 2013
Posts: 1



PostPosted: Mon Sep 16, 2013 12:03 pm    Post subject: Reply with quote

oh no, I've never experienced such consistently awful service from them. This all started in the last year - they have since scratched and dented my car on 3 separate occasions, and that's not the worst of it. PCGB have offered me thousands in "good-will" gestures because they are so embarassed.

Unfortunately this poor service has not changed (in my experience recently) A couple of weeks ago they were supposed to replace the window seal - they couldn't even do this correctly, so it had to go to Reading. To make matters worse, they are poor at communicating and downright rude!! NEVER, EVER again!

Nice showroom though
 
  
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freddie44
Albert Park


Joined: 20 Aug 2009
Posts: 1658
Location: West Kensington

2007 Porsche 997 GT3

PostPosted: Mon Sep 16, 2013 1:28 pm    Post subject: Reply with quote

It's such a shame as I drive past them twice a day but it looks like I'll have to venture out of my way to Byfleet or Reading. Seems worth it in the long run.

If anyone else can report a good experience since the shake up leave a comment below..

tea
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anotherGT2
Watkins Glen


Joined: 17 Jul 2008
Posts: 2023
Location: Staffordshire

2008 Porsche 997 GT2

PostPosted: Mon Sep 16, 2013 2:15 pm    Post subject: Reply with quote

Bought my GT2 from them, also had my old Boxster and 996 serviced there years ago. I didn't have any problems with them, they had my car for ages trying to diagnose a tricky intermittent problem and didn't charge me for it. The sales staff were really good, no different from any other OPC I've bought from.


I've had good and bad experiences at my local OPC, in my experience there can be quite a difference in knowledge and customer service between staff members in the same role at any OPC.

Once you get yourself a good service advisor and tech get their email and only deal with them thumbsup
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Gone: Cayman R, Boxster Spyder, Cayman S Sport, Cayman S, R8, 996 GT2, 9974S, V8 Vantage, 996C4, 996C2, Boxster 2.7
 
  
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London997S
Trainee


Joined: 12 Apr 2007
Posts: 57
Location: London


PostPosted: Tue Sep 17, 2013 9:16 pm    Post subject: My Experience Reply with quote

I bought my 997S in 05 from them, after the first 2 services, I started using Reading. Much happier with service and they collect and deliver. More convenient
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