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mark pearce
Approved Trader


Joined: 06 May 2004
Posts: 2704
Location: Nationwide


PostPosted: Tue Aug 09, 2011 7:37 am    Post subject: 111 Point Check Disgrace!!!!!!!! Reply with quote

A cautionary tale.
Just bought an 1997 993 carrera 4 37000nmiles, full service history, invoice file showing £22000 spent on it at OPC CHiswick in the last 5 years,, some of the bills amzing , i.e. £5000 to respray the front end, fit new seat belts and alloy pedals, £6500 to fit new carpets and door cards.

BUT no sign of a discs or the wishbones replaced in the last 4 years.
so i offered the owner a price, he wanted £2000 more
so
i suggested a 111 point check at OPC exeter as he had a holiday home in dorset.
he suggested an OPC in london as he lived in SW11.
so a week later , car booked in for 111 point check and me to meet him there to conclude the deal.

On the friday i was driving out of london, so popped into the OPC introduced myself and explained how i operate and suggested that in order not to have any 'problems afterwards' that i find on 993's the weaknesses are my usual lists of
Corrosion to inner faces of brake discs
Caliper slider plates lifting
Wishbone Bushes
Oil leaks to timing chain covers
Rear Pu support Bars
Exhaust and catalyst heat shields etc.
so would they pay special attention to these items


Service advisor told me that they were Porsche Gb and exeter are just a dealership, a 111 Point check is extremely thorough and one could sense an 'attitude'

So monday afterooon i meet the owner who said the car had passed, the comments being

front bump stop split the only failure on the insopection sheet
some corrosion to inner faces
small leak from timing chain covers
non genuine battery
front pads 30% worn
rear pads 20% worn


they told the owner it was the best they have seen, underneath it was like a 2 year old car and he he'd be mad to sell it as he'd never find one like this again, and they werent impressed by my visit to the dealership the previous day. as they were Porsche Gb not a dealership

so the owner drives me back to Sw11 and we have a chat for 2 hours and then he says hes decided to think about it, pays me my train fare and back i go to cornwall.

10 days later he rings me says hes decided to sell it, so i collect the car, drop it off to OPC exeter for them to 111 point check the car, service it as the last service at OPC Chiswick was al ow mileage annual service, which we all know is something that isnt listed in the service book, i.e. a service but no oil or filter change.

Just had the report from Porsche exeter
front bump stops need replacing and electronic wheel alignment
non genuine battery
NSF caliper plates lifting
front discs severly rusted, disc 0.5 mm above wear limit, discs might skim, but 111 point check limits state that discs must be 1mm above wear limit to pass
rear discs in need of replacement, definetly wont skim and again 0.5 mm above minimum wear limit
2 rear PU support bars corroded away
cut in 1 tyre down to the canvas.
I obviously authorised them to do the work at a cost of over £3000

so i ring the OPC that inspected the vehicle who tell me

The car was within guidelines and exeter dont know what they're talking about, who inspected it, i replied the senior technician service / manager.
eventually the service advisor agreed to get the service manager to look into it, i suggested he ring exeter , but he replied he couldn't see the point


all in all an absolute disgrace
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Last edited by mark pearce on Sat Dec 24, 2011 1:23 pm; edited 1 time in total
 
  
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Daniel
Donnington
Donnington


Joined: 02 Feb 2005
Posts: 11956
Location: Not where I want to be!

2000 Porsche 996 GT3 Mk1

PostPosted: Tue Aug 09, 2011 7:47 am    Post subject: Reply with quote

nooo
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NXI20
Paul Ricard


Joined: 02 Feb 2008
Posts: 3313
Location: South Bucks

2004 Porsche 996 GT3 Mk2

PostPosted: Tue Aug 09, 2011 7:51 am    Post subject: Reply with quote

Chiswick (West London OPC) are notorious. Just have a look on PH for the various horror stories involving them over the years.

Sorry to hear your story, but can't say I'm surprised frustrated
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2004 GT3 CS in Atlas Grey with too many mods to list!
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mark pearce
Approved Trader


Joined: 06 May 2004
Posts: 2704
Location: Nationwide


PostPosted: Tue Aug 09, 2011 7:57 am    Post subject: Reply with quote

NXI20 wrote:
Chiswick (West London OPC) are notorious. Just have a look on PH for the various horror stories involving them over the years.

Sorry to hear your story, but can't say I'm surprised frustrated

Neither am I, hence my initial visit

But Remember Porsche GB read every post here and on Pistonheads
another reason for me initial post frustrated
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rottenbend
Magny-Cours


Joined: 22 Aug 2010
Posts: 2588
Location: Hertfordshire

1997 Porsche 993 Carrera 2S

PostPosted: Tue Aug 09, 2011 7:58 am    Post subject: Reply with quote

To be fair, the inspection that was done by OPC Silverstone before I bought my car seems to have been fairly good. And most points were addressed before sale.

However, the checks that JZM did (as part of a 6k service - I might add) were even more thorough as they target specific weaknesses of the 993.

I get the feeling that some OPC's (but not all - Exeter, Byfleet, Silverstone and Bristol seem to know what they are doing) are losing touch with the air-cooled models.
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GT4
Nordschleife
Nordschleife


Joined: 08 Nov 2008
Posts: 30194
Location: Hertfordshire and Hampshire


PostPosted: Tue Aug 09, 2011 8:14 am    Post subject: Reply with quote

Good old OPC Chesse Farm.

I hear the chap round the corner who used to sell barge-poles went out of business.
 
  
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spectraluk
Approved Trader


Joined: 30 Mar 2010
Posts: 2190
Location: Top o' the world!

2004 Porsche 996 Carrera 4S

PostPosted: Tue Aug 09, 2011 8:56 am    Post subject: Reply with quote

Shocking - but also not if you catch my drift.
I'd banish OPC's if I could - and the duff one's ruin the rep for the good one's.
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Ghost
Reims


Joined: 11 Sep 2006
Posts: 4003
Location: In absentia


PostPosted: Tue Aug 09, 2011 9:01 am    Post subject: Reply with quote

The only experience I have of the 111 point check is a freebie at Chiswick on an open day courtesy of PCGB. It took literally no more than 10 minutes and every point on the list got a tick. I know it was free, but if that is the speed at which they normally go through the checks it is no wonder that problems are missed.
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schwarz993
Watkins Glen


Joined: 09 Jul 2008
Posts: 2063
Location: London

1996 Porsche 993 Carrera 2

PostPosted: Tue Aug 09, 2011 9:03 am    Post subject: Reply with quote

Poor form.

But I've never head anything good about OPC West London which is why I never service mine there.
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button47
Newbie


Joined: 21 Jul 2011
Posts: 38



PostPosted: Tue Aug 09, 2011 9:15 am    Post subject: 111 point check disgrace Reply with quote

How can a multinational company like porsche allow such discreptances between their dealers to exist?. Do they not have procedures to quality assure the service they provide. Shops use 'mystery shoppers. I am in the fortunate position of being able to afford a new 991 next year. I am now having second thoughts!!
 
  
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dapper
Montreal


Joined: 22 Jul 2010
Posts: 519
Location: North Somerset, UK


PostPosted: Tue Aug 09, 2011 9:18 am    Post subject: Reply with quote

No suprise whatsoever.
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apw2007
Zolder


Joined: 29 Apr 2008
Posts: 5801
Location: Surrey


PostPosted: Tue Aug 09, 2011 9:56 am    Post subject: Reply with quote

I suffered from a similar experince and and was left with the feeling they did nothing more than walk around the car and kick the tyres.

I would NEVER use an OPC for a 111 point check unless I was taking out a warranty with them (which would hopefully cover all the things they miss)
 
  
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T8
General
General


Joined: 29 Jun 2010
Posts: 14258
Location: Kent


PostPosted: Tue Aug 09, 2011 11:07 am    Post subject: Reply with quote

apw2007 wrote:


I would NEVER use an OPC for a 111 point check unless I was taking out a warranty with them (which would hopefully cover all the things they miss)


I wasn't given the choice.

My car was booked in for an annual inspection and I asked if I could 'upgrade' it to a 111 point check only to be told that they only do that if the car is to be considered for a warranty. If I wanted more than the annual inspection I'd have to opt for a minor service.

In fairness I stayed and watched (from a distance) and the inspection took 65 minutes and seemed very comprehensive.
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tmilligan
Barcelona


Joined: 04 Sep 2009
Posts: 1404
Location: London / Gloucestershire / Isle of Wight


PostPosted: Tue Aug 09, 2011 11:36 am    Post subject: Reply with quote

Sounds pretty useless but tallies with much that I've heard about OPC West London before.

I went to OPC Byfleet earlier in the year for their freebie inspection. They spent an hour with the car and came out with a detailed list. They then got the car back 2 months later to do everything (~£7.5k of work). I was impressed with them, and will return.

As said above, seems sad and rather worrying that there are such discrepancies between OPCs...
 
  
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orangecurry
Donuts For Windows


Joined: 13 Mar 2008
Posts: 9627
Location: West Sussex


PostPosted: Tue Aug 09, 2011 11:37 am    Post subject: Reply with quote

I just cut&pasted this from the online OPC manual....

111 point check (detailed):

1 car? y/n
1 set of wheels? y/n
1 engine ? y/n
 
  
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Stuart
General
General


Joined: 16 Sep 2007
Posts: 5092
Location: Waterworld

2004 Porsche 996 GT3 Mk2

PostPosted: Tue Aug 09, 2011 11:43 am    Post subject: Reply with quote

OPC Chiswick are laughable, at best! I wouldn't even let them touch the car now, especially after they put a dent in my door, marked up the interior and never fixed the reason it went there in the first place. AVOID!
 
  
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markomate
Hockenheim


Joined: 13 Jan 2008
Posts: 680
Location: Beds

1996 Porsche 993 Targa

PostPosted: Tue Aug 09, 2011 2:36 pm    Post subject: Reply with quote

The faults they missed didnt seem too specific to air cooled as opposed to later cars.

Just looks like a sloppy attitude by the "inspector"!!

Having said that, at least the faults they were found are not too serious, but I find it amazing that an OPC and my Kent based indy both missed my corroded brakes!
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wizard993
Donnington
Donnington


Joined: 23 Jan 2008
Posts: 11990


1966 Singer Gazelle

PostPosted: Tue Aug 09, 2011 3:02 pm    Post subject: Reply with quote

[quote="markomate"]The faults they missed didnt seem too specific to air cooled as opposed to later cars.

Just looks like a sloppy attitude by the "inspector"!!

Thought he had retired but maybe not:
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NinjaPower
Hockenheim


Joined: 24 Jun 2009
Posts: 736



PostPosted: Tue Aug 09, 2011 9:41 pm    Post subject: Reply with quote

What a bunch of incompetent twats.

Doesn't surprise me though sadly, I don't think official Porsche dealers give a ***** about customers anyway.

They hate enthusiasts because they ask more questions, haggle over price and are more liable to pick up on crappy workmanship.

The only people they like are people who come in every 3 years and trade their porker in for another new one, and use them for servicing with no questions asked.

If Porsche OPC 'Parker and Parker' at Kendal are reading this - You are useless *****. You couldn't fix a cup of tea never mind a fault of a car.

Took a 2006 Boxster S in there and it took them several attempts to fix the headlight washers before presenting me with a large bill saying the car was a 'grey import' and therefore not covered by warranty!! I kicked off and they phoned Porsche HQ and found the car was a UK car supplied by Chester. They refused to apologise.

They then missed the fact that all the coil packs were spilt whilst they were supposed to be changing the plugs, resulting in the car breaking down 3 hours from home.

They then repeatedly failed to find the fault causing the ABS light and brake sensor to be on all the time... Then the warranty ran out.

Took it to indy Tom Ferguson Engineering in Newcastle and he diagnosed the fault in 20 mins and charged £60 to fix it.

*****.
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Kimbo
Paul Ricard


Joined: 05 May 2011
Posts: 3480
Location: East Sussex


PostPosted: Wed Aug 10, 2011 7:20 am    Post subject: Reply with quote

NinjaPower wrote:

They hate enthusiasts because they ask more questions, haggle over price and are more liable to pick up on crappy workmanship.
.



Spot-on Ninja Thumb

Most main car dealers are like this too.Nice as pie until they realise you have half a brain in your head.
 
  
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