I have to tell you my experience with Chester OPC as OPC's often get a hard time and on this occasion were above and beyond what I could have hoped for. I am based in the Isle of Man so taking my car for its annual major service was never going to be as easy as driving down the road. I had phoned Chester the week before to say that it need 2 new rad's and did they have them in stock as I was sailing to Heyshem the night before driving down to Chester dropping the car off, then driving back that evening to get the overnight boat back. So didn't want to get there and they say they had to order rad's and bring the car back not least because of the boat cost.
Dropped the car off at 0830 (took loan car and went shopping!!!) got called at 10.00 by sales to see if I wanted to test drive a 997 C4S they had in, so made arrangements for that later in the day. 11.30 called to say my car needed RMS and 6 coil packs and would be an 8 hour job! Followed by could they keep the car I explained not possible as needed to get back, they put me on hold then said they could get the RMS and coils done by 17.30 and the car would be ready. Went back had the test drive drank lots of their drink (nice car just £55k !!!). Did more shopping went to pick the car up at 17.30 RMS coil packs done on warranty service bill a little cheaper due to vat
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THEN I mentioned the rad's oops there had been a miss communication and they hadn't been done sales manager came out most of staff heading home at this point. He starts with could they keep the car I said needed to get to the boat by midnight.Off he went came back 5 mins later He arranged for 2 guys to stay back and 1 1/2 hours later 2 new rad's fitted and me heading to Heyshem arrived 4 hours early for the boat so went for a play in the car.
The service at Chester OPC was fantastic the staff were all welcoming a very good overall experience I would recommend them. Sorry is such a long read
Dropped the car off at 0830 (took loan car and went shopping!!!) got called at 10.00 by sales to see if I wanted to test drive a 997 C4S they had in, so made arrangements for that later in the day. 11.30 called to say my car needed RMS and 6 coil packs and would be an 8 hour job! Followed by could they keep the car I explained not possible as needed to get back, they put me on hold then said they could get the RMS and coils done by 17.30 and the car would be ready. Went back had the test drive drank lots of their drink (nice car just £55k !!!). Did more shopping went to pick the car up at 17.30 RMS coil packs done on warranty service bill a little cheaper due to vat
. THEN I mentioned the rad's oops there had been a miss communication and they hadn't been done sales manager came out most of staff heading home at this point. He starts with could they keep the car I said needed to get to the boat by midnight.Off he went came back 5 mins later He arranged for 2 guys to stay back and 1 1/2 hours later 2 new rad's fitted and me heading to Heyshem arrived 4 hours early for the boat so went for a play in the car.
The service at Chester OPC was fantastic the staff were all welcoming a very good overall experience I would recommend them. Sorry is such a long read
