Welcome to 911UK
The only place for Porsche, 911uk is the definitive enthusiast and resource site for the Porsche 911.
Registration is fast, simple and absolutely free, so join up today for full access to the site and benefit from latest member offers.

Porsche Classifieds
Porsche Buyers Guides
Sell Your Porsche on 911uk
Create a Free Classified Advert
Search Ads
Classified Adverts FAQ
Trade Classified Information
Buyer & Seller Fraud Protection
Consumer Rights Act
Pre Purchase Inspection (PPI)
Porsche Car Sourcing
Porsche Cars Wanted
Official Porsche Centre Reviews
Model
Stock
Porsche 911
991 : 2011- 23
997 : 2004- 79
996 : 1997-2005 44
993 : 1993-1998 6
964 : 1989-1993 3
Carrera 3.2 : 1983-1989 0
Carrera SC : 1977-1983 2
930 Turbo : 1975-1989 0
Early 911 : 1964-1977 3
Porsche Other Models
Classic : 1950-1965 0
Boxster : 1997- 19
Cayman : 2005- 11
Cayenne : 2003- 5
Macan : 2014- 1
Panamera : 2009- 1
912-914-924-928-944-968 0
959 - CarreraGT - RaceCar 1
Car Parts For Sale & Wanted
Other Items For Sale & Wanted
Wheels Tyres For Sale & Wanted
Number Plates For Sale Wanted

Porsche Services
Porsche Body Shop Repair
Paint Protection & Wrapping
Porsche Classic Insurance
Porsche Classic Parts
Porsche Classic Restoration
Porsche Design Collection
Porsche Engine Gearbox Rebuild
Porsche Heritage & History
Porsche News
Porsche Picture Gallery
Win a New Porsche 911

Porsche Parts
Body Parts, Body Styling
Brakes, Clearance
Electrical, Exhausts
Engine Cooling, Engine Electrical
Engine Rebuild, Heating Cooling
Interior Incar, Lighting
Rubber Seals, Service Parts
Steering, Suspension
Transmission, Workshop Tools
Early 911, 911 - 930, 928 - 968
964 - 993, 996 - 997, Boxster
Cayman, Cayenne, Panamera

Porsche Model Range
911 [991] 2011-Current
Porsche 911 [991]
911 [997] 2004-Current
Porsche 911 [997]
911 [GT] GT1-GT2-GT3
Porsche 911 [GT]
911 [996] 1997-2005
Porsche 911 [996]
911 [993] 1993-1998
Porsche 911 [993]
911 [RS] RS-RSR
Porsche 911 [RS]
911 [964] 1989-1993
Porsche 911 [964]
911 3.2 1983-1989
Porsche 911 3.2 Carrera
911 SC 1977-1983
Porsche 911 SC
911 [Early] 1964-1977
Porsche 911 [Early]
Boxster & Cayman
Porsche Boxster & Cayman
Cayenne & Panamera
Porsche Cayenne & Panamera

911uk Site Partners

Post new topic   Reply to topic
Author Message
Just
Newbie


Joined: 26 Jan 2007
Posts: 30
Location: Manchester


PostPosted: Thu Mar 29, 2007 7:53 pm    Post subject: Reply with quote

Today my GT2 went in far a service at the new Porsche dealership in bolton where i aftoo say the service provided was excellent and they did a really good job, The reason i am not happy is that the car had a major service last year at hatfield and also they put a new clutch on at the same time, too my astonishment when they did this work they never put back the undershield which is in three or four different sections. Now i bought the car 3 months after the car was serviced but i know nothing else was done to the car in that time but surely this is not very good and they will not accept responsibility and i have to pay 250.00 plus to replace the bits any advice ?

Migration info. Legacy thread was 128931
 
  
View user's profile Send private message Send e-mail
   
Carrera
Estoril


Joined: 16 May 2003
Posts: 3752
Location: In a village far far away


PostPosted: Thu Mar 29, 2007 8:01 pm    Post subject: Reply with quote

Not sure if it's the same dealer but have you seen this thread on PCGB forum?

"I recieved a call from a friend of mine on Thursday telling me my RS had been stolen and had just undertaken him round a roundabout. It had 2 people in it and was being driven like a t$%$^r. Imagine my concern as the car was in for the engine wiring loom recall and 4 wheel alignment at the new Porsche main agent in Bolton. To add to the horror I use 15w 50 oil and the roundabout is c 1min from the dealership i.e the car would be cold. I immediately drove to the dealership and tackled them. Once the service manager deigned to come out of his office to speak to me, he said "he'd look into it". Following a little more straight talking he assured me that the car was warm as he knew they had the radiators out and so run it up to temp to bleed it. Not a good answer really unless my 993 is fairly unique.... At this point I got the dealer principle involved, who seemed to care even less (in a manner reflective of the overbearing arrogance Porsche seem to exude these days) and said he'd look into it.. I had to leave the car as it was back in bits to fix a small oil leak they'd found. I went in on Friday to check progress, no one updated me on the "looking into it", no one apologised any further nor has any suggestion of a discount been offered. I collect the car tomorrow and will be really upset if I have to pay in a way that will include writing to the local press, Porsche AG and every forum I can find together with the dozen or so friends who own Porsches from the dealer. A lesson to us all the in addition to main agents caring about older Porsches like a piece of dirt on their shoe they also joyride your car for you. Thing is whilst we like 993s and think they are quick imagine how tempting a 997 turbo is to the in-house joyrider!! Beware, and keep out of Porsche Bolton at all costs lest your own car overtakes you. I'll let you know the outcome after I kick off again tomorrow. "



"Update Collected the car today from Bolton. Dave Brown, who is a service advisor ex Stratstone, is everso helpful and pleasant, looked after me. The service manger then had a chat and said sorry and they have offered to waive the bill or do a free service when due. Clearly I am still upset but they were sincere, have looked into it and as a result I will use them again. To be fair they have also clearly spent plenty of time on the setup as the settings are within a minute or two each side and sorted one or two other small issues. That gives me confidence they do know what they are doing, not least because the car was serviced by a specialist a few weeks ago and some of the things should have been picked up. If nothing else lightening can't strike twice..can it! So whilst the joyride was bad it is only fair to report the good bit today. "


Migration info. Legacy thread was 128934

_________________
http://www.jzmachtech.com/
http://www.porscheshop.co.uk/
http://www.design911.co.uk/default.aspx?source=911uk
 
  
View user's profile Send private message Send e-mail
   
Just
Newbie


Joined: 26 Jan 2007
Posts: 30
Location: Manchester


PostPosted: Thu Mar 29, 2007 8:39 pm    Post subject: Reply with quote

Thansk far the reply Butzi very interesting but i found the Bolton dealership very good its the Hatfield dealership i am not happy with


Migration info. Legacy thread was 128950
 
  
View user's profile Send private message Send e-mail
   
Carrera
Estoril


Joined: 16 May 2003
Posts: 3752
Location: In a village far far away


PostPosted: Thu Mar 29, 2007 8:44 pm    Post subject: Reply with quote

Anyway, regarding the undershield, I think you'll have a bit of a job proving that it was them who left it out and not anybody else! Might want to contact Porsche GB to see if they hae anything to say.

Migration info. Legacy thread was 128953

_________________
http://www.jzmachtech.com/
http://www.porscheshop.co.uk/
http://www.design911.co.uk/default.aspx?source=911uk
 
  
View user's profile Send private message Send e-mail
   
hog
Nürburgring


Joined: 28 Dec 2005
Posts: 377
Location: Qatar & Cornwall

2009 Porsche 997 GT2

PostPosted: Mon Apr 02, 2007 11:59 pm    Post subject: Reply with quote

"Might want to contact Porsche GB to see if they have anything to say".

Don't talk to me about POORsche GB, it's has taken them over a week to decide if they are going to replace the front water radiator on my GT2 under parts warranty - it was renewed in January of last year and has already sprang a leak. I had to submit photo's to the local OPC and now I'm being told that the POORsche GB warranty manager is away on holiday and they have to wait until he comes back before a decision can be made.


Migration info. Legacy thread was 129741

_________________
"Trying to keep it sticky side down"
 
  
View user's profile Send private message
   
PolarExpress
Loser


Joined: 03 Mar 2005
Posts: 4471
Location: Prison

2000 Porsche 996 GT3 Mk1

PostPosted: Tue Apr 03, 2007 9:15 am    Post subject: Reply with quote

Previous poster wrote:
Quote: Originally posted by Butzi on 29March2007
Anyway, regarding the undershield, I think you'll have a bit of a job proving that it was them who left it out and not anybody else! Might want to contact Porsche GB to see if they hae anything to say.


I agree. TBH, you're not the first one to say they are unhappy with OPC Hatfield. For cars such as the GT2/3/RS, I would always recommend taking the car to an independent specialist. OPCs get a little blase about Porsches, unlike independent specialists who have to work to earn their keep. Since Block Exemption came in, work undertaken by an independent specialist, as long as they use original Porsche parts, does not invalidate the Porsche warranty.

Sorry this isn't of more help given the situation, but do keep us posted. I would recommend lobbying Porsche Reading if Hatfield don't play ball(Reading, Hatfield, Mayfair and West London OPCs are owned by Porsche AG directly, unlike the other OPCs).

Migration info. Legacy thread was 129764
 
  
View user's profile Send private message
   
Wattie
Zolder


Joined: 05 Nov 2006
Posts: 5708



PostPosted: Tue Apr 03, 2007 9:34 am    Post subject: Reply with quote

Previous poster wrote:
Quote: Originally posted by hog on 02 April 2007

"Might want to contact Porsche GB to see if they have anything to say".

Don't talk to me about POORsche GB, it's has taken them over a week to decide if they are going to replace the front water radiator on my GT2 under parts warranty - it was renewed in January of last year and has already sprang a leak. I had to submit photo's to the local OPC and now I'm being told that the POORsche GB warranty manager is away on holiday and they have to wait until he comes back before a decision can be made.



You'll be lucky if your radiator was replaced under warranty - there is no warranty on warranty work I'm afraid (with any manufacturer).

If your car is still under warranty it may be covered on that basis alone, but the only other way you would be covered is if you paid for the radiator yourself and it is still in parts warranty (which I doubt, over 12 months later).


Migration info. Legacy thread was 129771
 
  
View user's profile Send private message
   
hog
Nürburgring


Joined: 28 Dec 2005
Posts: 377
Location: Qatar & Cornwall

2009 Porsche 997 GT2

PostPosted: Wed Apr 04, 2007 11:37 pm    Post subject: Reply with quote

I have been told that genuine Porsche parts fitted by an OPC come with a 2 year warranty - unless you know different?


Migration info. Legacy thread was 130330

_________________
"Trying to keep it sticky side down"
 
  
View user's profile Send private message
   
Parts
Loser


Joined: 10 Nov 2005
Posts: 8161



PostPosted: Thu Apr 05, 2007 7:47 am    Post subject: Reply with quote

Previous poster wrote:
Quote: Originally posted by hog on 04 April 2007

I have been told that genuine Porsche parts fitted by an OPC come with a 2 year warranty - unless you know different?

I think this only applies if you actually pay for the work. Someone raised this question about an engine a few weeks ago. If you pay for the parts/engine then there is another contract and so you get the warranty, but as warranty work is done "free" (ha ha) and you don't get an invoice for the work then there is no warranty.

Migration info. Legacy thread was 130340

_________________
http://www.jzmachtech.com/
http://www.porscheshop.co.uk/
http://www.design911.co.uk/default.aspx?source=911uk
 
  
View user's profile Send private message
   
Jay T
Barcelona


Joined: 21 Apr 2004
Posts: 1378
Location: Out West


PostPosted: Thu Apr 05, 2007 9:44 am    Post subject: Reply with quote

Previous poster wrote:
Quote: Originally posted by So Poo on 05 April 2007

Previous poster wrote:
Quote: Originally posted by hog on 04 April 2007

I have been told that genuine Porsche parts fitted by an OPC come with a 2 year warranty - unless you know different?

I think this only applies if you actually pay for the work. Someone raised this question about an engine a few weeks ago. If you pay for the parts/engine then there is another contract and so you get the warranty, but as warranty work is done "free" (ha ha) and you don't get an invoice for the work then there is no warranty.

This is certainly how things work with electrical goods. Any warrany work carried out is not usually guaranteed.

Migration info. Legacy thread was 130363
 
  
View user's profile Send private message Visit poster's website
   
Just
Newbie


Joined: 26 Jan 2007
Posts: 30
Location: Manchester


PostPosted: Thu Apr 05, 2007 10:49 am    Post subject: Reply with quote

Thanks oceancarrera far the advice about independant specialists i might be using your advice next time i need some work, can you recommend anyone around the Manchester area ?

Migration info. Legacy thread was 130385
 
  
View user's profile Send private message Send e-mail
   
nic_
Donuts For Windows


Joined: 29 Dec 2005
Posts: 5040



PostPosted: Thu Apr 05, 2007 11:18 am    Post subject: Reply with quote

9M in Warrington?


Migration info. Legacy thread was 130393
 
  
View user's profile Send private message
   
PolarExpress
Loser


Joined: 03 Mar 2005
Posts: 4471
Location: Prison

2000 Porsche 996 GT3 Mk1

PostPosted: Thu Apr 05, 2007 11:21 am    Post subject: Reply with quote

TBH, I'm not familiar with many indies up north who are specialists in the GT2. The likes of 9M/Ninemeister in Warrington tend to specialise more in the 993 and older cars. I've heard good things about Zentrum in Notts, although I have no direct experience with them.

If you're willing to travel a bit further south, the GT2/3/RS specialists are the likes of JZ Machtech in Herts. Weltmeister is also reputable and based at Silverstone. It may also be worth calling Fearnsport, a new company setup by Andy Fearns who is well respected in the tuning circles and has done a lot of work on the GT2/TT/3/RS.

Migration info. Legacy thread was 130394
 
  
View user's profile Send private message
   
hog
Nürburgring


Joined: 28 Dec 2005
Posts: 377
Location: Qatar & Cornwall

2009 Porsche 997 GT2

PostPosted: Thu Apr 05, 2007 12:27 pm    Post subject: Reply with quote

Previous Rad replacement was paid for and not done as warranty. Will post when it gets done in late May as I have to go and do a bit of work in North Africa for B.P. - To pay the expected bill!

Migration info. Legacy thread was 130407

_________________
"Trying to keep it sticky side down"
 
  
View user's profile Send private message
   
Display posts from previous:   
Post new topic   Reply to topic   All times are GMT - 12 Hours
Page 1 of 1

 
Jump to:  

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
You can attach files in this forum
You can download files in this forum
You cannot post calendar events in this forum