Welcome to 911UK
The only place for Porsche, 911uk is the definitive enthusiast and resource site for the Porsche 911.
Registration is fast, simple and absolutely free, so join up today for full access to the site and benefit from latest member offers.

Porsche Classifieds
Sell Your Porsche on 911uk
Create a Free Classified Advert
Search Ads
Classified Adverts FAQ
Trade Classified Information
Buyer & Seller Fraud Protection
Consumer Rights Act
Pre Purchase Inspection (PPI)
Porsche Car Sourcing
Porsche Cars Wanted
Official Porsche Centre Reviews
Model
Stock
Porsche 911
992 : 2019- 0
991 : 2011- 23
997 : 2004- 64
996 : 1997-2005 30
993 : 1993-1998 3
964 : 1989-1993 0
Carrera 3.2 : 1983-1989 2
Carrera SC : 1977-1983 1
930 Turbo : 1975-1989 1
Early 911 : 1964-1977 1
Porsche Other Models
Classic : 1950-1965 0
Boxster : 1997- 26
Cayman : 2005- 21
Cayenne : 2003- 5
Macan : 2014- 4
Panamera : 2009- 0
912-914-924-928-944-968 0
959 - CarreraGT - RaceCar 0
Car Parts For Sale & Wanted
Other Items For Sale & Wanted
Wheels Tyres For Sale & Wanted
Number Plates For Sale Wanted

Porsche Services
Porsche Body Shop Repair
Paint Protection & Wrapping
Porsche Classic Insurance
Porsche Classic Parts
Porsche Classic Restoration
Porsche Design Collection
Porsche Engine Gearbox Rebuild
Porsche Heritage & History
Porsche News
Porsche Picture Gallery
Win a New Porsche 911

Porsche Parts
Body Parts, Body Styling
Brakes, Clearance
Electrical, Exhausts
Engine Cooling, Engine Electrical
Engine Rebuild, Heating Cooling
Interior Incar, Lighting
Rubber Seals, Service Parts
Steering, Suspension
Transmission, Workshop Tools
Early 911, 911 - 930, 928 - 968
964 - 993, 996 - 997, Boxster
Cayman, Cayenne, Panamera

Porsche Model Range
911 [992] 2018-Current
Porsche 911 [992]
911 [991] 2011-2019
Porsche 911 [991]
911 [997] 2004-2012
Porsche 911 [997]
911 [GT] GT1-GT2-GT3
Porsche 911 [GT]
911 [996] 1997-2005
Porsche 911 [996]
911 [993] 1993-1998
Porsche 911 [993]
911 [RS] RS-RSR
Porsche 911 [RS]
911 [964] 1989-1993
Porsche 911 [964]
911 3.2 1983-1989
Porsche 911 3.2 Carrera
911 SC 1977-1983
Porsche 911 SC
911 [Early] 1964-1977
Porsche 911 [Early]
Boxster & Cayman
Porsche Boxster & Cayman
Cayenne & Panamera
Porsche Cayenne & Panamera

911uk Site Partners

Post new topic   Reply to topic
Author Message
Dr Mahen Nadarajah
Newbie


Joined: 22 Jun 2004
Posts: 46
Location: Wilmslow


PostPosted: Tue Jun 22, 2004 11:20 pm    Post subject: Reply with quote

I have also had 30,000mile 1999 996 c2 triptronic blow up on me the other day.The car was bought new from Porsche center(Stratstone, wilmslow) and was maintained and serviced by them. The last service was 1 month ago.The car had only been driven 6 days since the service, when clouds of white smoke came from one of the exhausts and it died on me! There were no waring lights, the car has never been driven hard (its anautomatic!), never raced and looked after.The Porsche centre feel that it would be added costs to me to find out what the cause of the problem is and wish to replace my engine. Cost, a cool 10,000++The Porsche centre have been rather unhelpful. I am a doc on call, but they have not provided me with a loan car, Porsche GB are not willing to help financially at present. The Porsche centre have said in as many words its not their problem, i have to pay for a new engine!I note that there are quite a few reports of 1998/9 996 engines failing The Porsche centre agrees that this problem would have surfaced during the warrenty period had the car covered the usual 12k miles per year, and been covered Is this really what we are to expect from Porsche in the future? I have a new 911 on order but am now really worried by both the attitude of the Porsche Center and that of Porsche GBI would value the views of others on this matter and will keep you informed of my progress

Migration info. Legacy thread was 16153
 
  
View user's profile Send private message Send e-mail
   
James Ball
Suzuka


Joined: 21 May 2002
Posts: 1059
Location: United Kingdom


PostPosted: Wed Jun 23, 2004 12:14 am    Post subject: Reply with quote

I would at the very least write to Porsche GB and Porsche head office in Germany. I can't believe they would not offer something towards the cost of replacement.

I would want to know why it went bang. How do they know you can't fix it. If you get not luck from Porsche I would take it to a specialist e.g. JZ Machtech and see if they can a) sort the problem and if not, b) source you a 2nd hand engine.

What a bummer Sad


Migration info. Legacy thread was 16155

_________________
____________
'89 964 C2
 
  
View user's profile Send private message
   
Dr Mahen Nadarajah
Newbie


Joined: 22 Jun 2004
Posts: 46
Location: Wilmslow


PostPosted: Wed Jun 23, 2004 2:19 am    Post subject: Reply with quote

I wrote to the Porsche centre as requested, they "wrote" to Porsche GB who came back with a contribution of 0!!!! I have since talked to Porsche GB they will get back to me tomorrow.

Statstone dont know why it went wrong they just say it needs a new engine!! They feel the cost of stripping the engine down would add a substantial cost to MY bill.

This is not an uncommon problem i am begining to find out. Porsche are aware of a problem with some engines built pre April 1999 so should inform owners of this but as always have not.

So far i have been mailed by 3 owners in a similar position to mine in uk


Migration info. Legacy thread was 16156
 
  
View user's profile Send private message Send e-mail
   
Dr Mahen Nadarajah
Newbie


Joined: 22 Jun 2004
Posts: 46
Location: Wilmslow


PostPosted: Wed Jun 23, 2004 7:51 pm    Post subject: Reply with quote

I was offered 800 towards the cost of my bill by Porsche. They feel that this is a generous offer.

Views would be welcome on this


Migration info. Legacy thread was 16177
 
  
View user's profile Send private message Send e-mail
   
noony
Watkins Glen


Joined: 02 Dec 2002
Posts: 2087
Location: United Kingdom


PostPosted: Wed Jun 23, 2004 8:08 pm    Post subject: Reply with quote

Previous poster wrote:
Quote: Originally posted by Dr Mahen Nadarajah on 23 June 2004

I was offered 800 towards the cost of my bill by Porsche. They feel that this is a generous offer.

Views would be welcome on this

Write to porsche Germany, you might have more luck with them. Also threaten to cancel your order. Might not do much though as there will be plenty wanting to take your place...

Migration info. Legacy thread was 16180
 
  
View user's profile Send private message Send e-mail
   
Spridget racer
Newbie


Joined: 24 May 2004
Posts: 15
Location: Surrey


PostPosted: Wed Jun 23, 2004 9:52 pm    Post subject: Reply with quote

The fact that the dealer doesn't want the cause uncovered is suspicious. Even if it is nothing to do with their servicing an engine replacement is the easy option for them - lots of labour, margin on the new engine and no hassle. How do they know it is not going to happen again if they don't know the cause? How do YOU know it is not something they did?

If a piston has let go you will have minute fragments of aluminium throughout the inlet and exhaust tract, so as soon as you fit a new engine, you knacker it.

I would go to a specialist for an informed view. The AA also have a department to help with things like this, if you're a member. Finally, unless the block has had it which is unlikely, it is probably much cheaper to get it rebuilt. You can get an awful lot of engine for 10,000. Suggest you find who the local PCGB and Cup racers use for maintenance and rebuilds.

FYI I had a rod let go on a 525 BMW in 1994. BMW GB didn't want to know. Munich we equally unhelpful. I threatened to go to the press and they said 'everyone says that'. 3 months later there was a two page spread in Autocar about the uselessness of BMW warranties. BMW settled in full plus 2000 'aggro' 48hours before the article was published..........Jaguar on the other hand replaced the engine in my XKR completely FOC 'cos there was a known problem with Nicasil liners'. Done whilst I was on holiday and the car was in for a service.

Hope this helps

Richard


Migration info. Legacy thread was 16181
 
  
View user's profile Send private message Send e-mail
   
Dr Mahen Nadarajah
Newbie


Joined: 22 Jun 2004
Posts: 46
Location: Wilmslow


PostPosted: Thu Jun 24, 2004 12:12 pm    Post subject: Reply with quote

I seem to be gathering a few people from around the uk who have had the same problem with their car. They have all had the same response from their Porsche Centres that they need a new engine, no cause found! Porsche GB have tried to say that its nothing to do with them as the cars are over 5years old!! one of the local independants say that they have on average 1-2 cars a month

Looking at the Porsche owners club in the USA the problem of cracked cylinders sems to have attracted many posts. I even have some pictures!! Porsche have known of problems with engine cylinder blocks

I really would like to build up a database of those who have had such a problem would welcome just brief comments from members.

While i understand that there is a point at which a car can fail, fauilures of such catostrophic nature should not really happen to a prestige marque at a low mileage




Migration info. Legacy thread was 16195
 
  
View user's profile Send private message Send e-mail
   
bones
Spa-Francorchamps


Joined: 08 Feb 2003
Posts: 322



PostPosted: Thu Jun 24, 2004 11:56 pm    Post subject: Reply with quote

Funny situation especially as Porsche is claiming 30k miles service intervals and a life expectancy of 240km for the 997. Try and find out what Porsche claim as the life expectancy of the 996 powertrain. You may have a misrepresentation case against them of you bought it in good faith expecting it to have the (once) legendary life expectancy of a Porsche.

Migration info. Legacy thread was 16223
 
  
View user's profile Send private message Send e-mail
   
Dr Mahen Nadarajah
Newbie


Joined: 22 Jun 2004
Posts: 46
Location: Wilmslow


PostPosted: Fri Jun 25, 2004 12:11 am    Post subject: Reply with quote

Bones

The issue is covered by the sales of goods act 1994.

I would love a written comment from Porsche to state that a 30k car with a full service history MAY have a catrostorpic failure. I could then take out a full page add in the sunday times and paste it there

All i can say is that i wish such a company would put their hands up and admit when they are wrong instead of having some school kid on the other end of the phone saying at a 5% reduction to my bill was generous


Migration info. Legacy thread was 16224
 
  
View user's profile Send private message Send e-mail
   
bones
Spa-Francorchamps


Joined: 08 Feb 2003
Posts: 322



PostPosted: Fri Jun 25, 2004 9:48 am    Post subject: Reply with quote

good luck, I'm pretty sure you can seriously embarass them into action at the right moment.

Migration info. Legacy thread was 16230
 
  
View user's profile Send private message Send e-mail
   
Dr Mahen Nadarajah
Newbie


Joined: 22 Jun 2004
Posts: 46
Location: Wilmslow


PostPosted: Fri Jun 25, 2004 2:38 pm    Post subject: Reply with quote

After a meeting with the Service manager today the following has emerged.

HE does feel that its likely to be a sliped cylinder lining or a cracked cylinder. Both of which i could not have caused! There have been a few cases of these of this (4 last month) in low mileage well used fully serviced cars.

I have agreed to pay for the engine to be stripped down so that the fault can be found (we all agreed that it was a waste of time and money). The cost would be for 40hours of labour! 2k++

The point of all of this expence and time......


Migration info. Legacy thread was 16249
 
  
View user's profile Send private message Send e-mail
   
Josh Chambers
Newbie


Joined: 16 Jan 2004
Posts: 34



PostPosted: Fri Jun 25, 2004 4:12 pm    Post subject: Reply with quote

You should only agree to carry out this investigation work on the basis of to identify the cause of the fault. If Prosche is to blame not only should they find a solution to rectify this, but also to pay for the investigation work ie 40hours of labour! 2k++!!!

Migration info. Legacy thread was 16250
 
  
View user's profile Send private message Send e-mail
   
jono
Trainee


Joined: 25 Apr 2003
Posts: 76
Location: United Kingdom


PostPosted: Sat Jun 26, 2004 1:08 am    Post subject: Reply with quote

sounds like a similar problem to what i suffered with my '51 996 - in my case the intermediate shaft snapped, sending debris around the engine and screwing it big time. this on a three year old, 16k miles car. check the thread...

http://www.911uk.com/forum/display_topic_threads.asp?ForumID=12&TopicID=1837&PagePosition=2

porsche brushed my claims off - as it was 4 months out of warranty and an import (previous owner... err.... Porsche GMBH)

it seems that a HUGE number of individuals (compared to the numbers of 996's around....) are suffering catastrophic engine failures.

is it time to collect statistics and think about a way of getting porsche to take notice of these manufacturing defects? a twin track of publicity and legal action may get them to take their duty of care more seriously.


Migration info. Legacy thread was 16258
 
  
View user's profile Send private message Send e-mail
   
Dr Mahen Nadarajah
Newbie


Joined: 22 Jun 2004
Posts: 46
Location: Wilmslow


PostPosted: Sat Jun 26, 2004 12:31 pm    Post subject: Reply with quote

Jono

I read with a smile your encounters with Porsche.

I ahve to say that Alenesso was right the Sales of goods act of 1994 does protect you form the wrath and its the responsiblity of Porsche to Prove its your fault that the engine went wrong

I have set up an email address
[url=mailto:ypenteluk@yahoo.com]penteluk@yahoo.com[/url]
please send me the details of your car and please get others that you know to do the same. I need all those that have had total engine replacements

what i need to know is

1. The reg of car and date of first reg so that we are not acused of making up the numbers

2. The mileage and how many years old the car was when it failed.

3. What the technical problem that caused the failure eg cylinder cracked

4. How much it cost you

5. offers and time scale from Porsche eg i was first offered 0 by Porsche GB the 800 a week later

6 If you had to fist pay for the technical inspection

I will try to get an electronic profoma but just mail me at that address. Its real and i am serious about getting this going




Migration info. Legacy thread was 16264
 
  
View user's profile Send private message Send e-mail
   
joan moore
Newbie


Joined: 26 Jun 2004
Posts: 2
Location: cheshire


PostPosted: Sat Jun 26, 2004 1:16 pm    Post subject: Reply with quote

I also had the same problem with my 1998 996 after 22,000 miles again from Stratstones of Wilmslow. I had bought a warranty which covered the cost of the replacement engine but this I believe was paid for by Porsche GB. At the time there was total denial of any previously known problems with this type of engine. There seems to be a culture of secrecy and lack of openness.

Also am I correct in assuming that on a 48,000 mile 750 service on 996 the wheels should be removed to check brakes, pipes, torque on wheel nuts etc? Can anyone confirm definitively that this is a Porsche servicing requirement. On all my other cars this is done as a matter of course and good practice. (cleaning etc).


Migration info. Legacy thread was 16267
 
  
View user's profile Send private message Send e-mail
   
Dr Mahen Nadarajah
Newbie


Joined: 22 Jun 2004
Posts: 46
Location: Wilmslow


PostPosted: Sat Jun 26, 2004 1:29 pm    Post subject: Reply with quote

Joan,

I would be grateful if you could submit the data to me directly or to the mail address. I am not fourtuate to have warranty cover!! What ever info you can give me would be valuable.

This is not an isolated issue with Porsche Engines as i am begining to find out


Migration info. Legacy thread was 16269
 
  
View user's profile Send private message Send e-mail
   
Dr Mahen Nadarajah
Newbie


Joined: 22 Jun 2004
Posts: 46
Location: Wilmslow


PostPosted: Sat Jun 26, 2004 1:35 pm    Post subject: Reply with quote

I am not sure what a 48K car service involves but i know now that my 700 24K service involves pluging the car into a computer to tell whats going on

I think you may be lucky if you got the engine bay wiped let alone cleaned!!

When you are at the Centre say hello to my 996 silver with a private reg n4das. It is getting lonely and misses me i know


Migration info. Legacy thread was 16270
 
  
View user's profile Send private message Send e-mail
   
Decolliber
Newbie


Joined: 22 May 2002
Posts: 19



PostPosted: Tue Jun 29, 2004 3:56 am    Post subject: Reply with quote

Check the latest issue of Excellence. Story about 1999 996 that broke timing belt (and wrecked engine) at 27K miles. Even though out of warranty, Porsche (USA) replaced engine at no cost to owner.

Migration info. Legacy thread was 16318
 
  
View user's profile Send private message Send e-mail
   
Dr Mahen Nadarajah
Newbie


Joined: 22 Jun 2004
Posts: 46
Location: Wilmslow


PostPosted: Tue Jun 29, 2004 5:13 am    Post subject: Reply with quote

Decolliber

Do you know how i could get a coy of the article here in the uk????




Migration info. Legacy thread was 16319
 
  
View user's profile Send private message Send e-mail
   
mogsyman
Monza


Joined: 27 Apr 2003
Posts: 209



PostPosted: Tue Jun 29, 2004 8:18 am    Post subject: Reply with quote

Not sure about the US article, but there is a new 996 Turbo in AFN Guildford currently having the engine completely rebuilt at Porsche's cost.

The fault was a timing belt that snapped and initially Porsche blamed the driver for over revving the engine on a track day Two weeks on and they have decided to pay for the repairs. Why the change of heart?


Migration info. Legacy thread was 16325
 
  
View user's profile Send private message Send e-mail
   
Display posts from previous:   
Post new topic   Reply to topic   All times are GMT - 12 Hours
Goto page 1, 2, 3, 4, 5, 6, 7, 8, 9, 10  Next
Page 1 of 10

 
Jump to:  

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
You cannot attach files in this forum
You cannot download files in this forum
You cannot post calendar events in this forum