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SITE T&C's RULES inc Forum Code of Conduct

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911UK

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TERMS OF SERVICE - Terms and Conditions, Site Rules

This Agreement is between you and 'the site' 911uk (911uk.com, we or us).

By using 911uk Services as a casual visitor, or by completing the registration process to obtain and use a Screen Name or User Name, you signify that you agree to this Agreement.

Please print and/or save a downloaded copy of the Agreement on your computer for your reference. The terms of this Agreement may be updated or additional terms may apply, from time to time. Each time you visit 911uk please look out for these notices of updates and when you see these read and print and/or save a downloaded copy. Your continued use of any 911uk Service will be taken as your consent and agreement to any changes or updates we may make to this Agreement.

FORUM RULES

You agree not to use this forum to post any material which is vulgar, defamatory, inaccurate, harassing, hateful, threatening, invading of others privacy, sexually oriented, or violates any laws. You also agree that you will not post any copyrighted material that is not owned by yourself or the owners of these forums.

Advertising, recommendations of commercial websites or businesses should be based on personal experience alone, we do not allow any forms of advertising without prior permission.
You remain solely responsible for the content of your messages, and you agree to indemnify and hold harmless this forum and their agents with respect to any claim based upon any post you may make. We also reserve the right to reveal whatever information we know about you in the event of a complaint or legal action arising from any message posted by yourself.

Business Reviews are permitted based on the factual information and include positive and negative reviews, which include personal accounts and name & shame experiences / events as long as the review are written in line with site rules. 911uk.com is to ensure the excellence in Porsche is recognised and rogue traders are highlighted.

Note, Where you are posting FACTS about cars that have a car fraud/cloned car/hidden crash/damage/repair history, i.e. where a seller or any variant is passing off a car that is not as described, please ensure in such instances you are free to discuss the REAL FACTS. In the case of a dispute please ensure that you are prepared to send the facts that you hold to 911uk.com so that it can be verified.

Content posted on 911uk.com

For purposes of the terms of service, 'publicly accessible areas" of the service are those accessible by the general public. By way of example, a publicly accessible area of the service would include public comments on content. You acknowledge that you are solely responsible for any personal data or information that you choose to disclose and make publicly accessible via the service, and that under no circumstances will 911uk.com be liable in any way for the disclosure and public accessibility of such personal data or information.

You acknowledge that any personal data or information (or any other content) posted to publicly accessible areas may remain publicly accessible indefinitely. With respect to content you elect to post to publicly accessible areas of the service, you grant 911uk.com the royalty-free, perpetual, irrevocable, non-exclusive and fully sub-licensable right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such content (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed.

In posting on the forum, you have accepted the terms as stated (and all future amendments) that this type of publication (the forum, all and any of it's publication outlets) states and implies. In posting you are accepting that your content will be published by the site owner, and also that the site owner has the right to edit or delete your post as he sees fit. All copyright to forum posts and other information through any publication become the property of the forum.

Termination

You agree that we in our sole discretion, may terminate your password, account (or any part thereof) or use of the service, and remove and discard any content within the service, for any reason, including, without limitation, for lack of use or if we believe that you have violated or acted inconsistently with the letter or spirit of the terms of service. Please refer to the 'Posting Rules' for more info.

We may also in our sole discretion and at any time discontinue providing the service, or any part thereof, with or without notice. You agree that any termination of your access to the service under any provision of this terms of service may be effected without prior notice, and acknowledge and agree that 911uk.com may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the service. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the service.

Dealings with advertisers and merchants

Your correspondence or business dealings with, or participation in promotions of, advertisers and merchants found on or through the services on 911uk.com, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser or merchant. To the fullest extent permitted by applicable law, you agree that: (a) we shall not be responsible or liable for any loss or damage of any kind incurred as the result of any such dealings or as the result of the presence of such advertisers and merchants on the service, and (b) any orders placed by you on, and any product specifications and product availability appearing on, the service are subject to confirmation by, and the terms and conditions of business of, the relevant merchant.

Links to other websites

The service may provide links to other websites or resources. Because we have no control over such sites and resources, you acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

Privacy policy

Registration data and certain other information you and your computer provide are subject to our privacy policy. For more information, please see our full privacy policy.

Although messages posted are not the responsibility of this forum and we are not responsible for the content or accuracy of any of these messages, we reserve the right to delete any message for any or no reason whatsoever. If you do find any posts are objectionable then please contact the forum by e-mail.

The Federal Trade Commission's Children's Online Privacy Protection Act of 1998 (COPPA) requires that Web Sites are to obtain parental consent before collecting, using, or disclosing personal information from children under 13. If you are below 13 then you can NOT use this forum. Do NOT register if you are below the age of 13.

Although the administrators and moderators of 911uk.com will attempt to keep all objectionable messages off this forum, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of 911uk.com, nor any of the appointed moderators will be held responsible for the content of any message.

The owners and appointed moderators of 911uk.com reserve the right to remove, edit, move or close any thread for any reason.

By registering to use this forum you meet the above criteria and agree to abide by all of the above rules and policies.

___________________________________________________________

FOR SELLING YOUR PORSCHE CAR ONLY
(all other adverts, parts, plates, etc are free in the parts forum)

Please place all adverts in the official classifieds, it is FREE for all private classifieds. The Trader must contact the site to set up a trader account.

Porsche Car adverts can also be placed in the forum after being placed in the main classifieds.
[url]www.911uk.com[/url] Placing an advert is free.

Therefore start your post with the link to your advert from the 911uk cars for sale section, i.e. web address that is generated when you set up your advert, has a Advert ID string in the address.

There are no exceptions, do not post links to other websites as the post will be deleted, do not post without a direct reference to your 911uk advert as the post will be deleted, do not post in the main Porsche forums as the post will be deleted.

___________________________________________________________

NOTICE TO ALL TRADERS

If you would like to advertise your services then please send '911uk' a Private Message or email to detail your company services and the benefit it would have to the users of 911uk.

Do not post in the forum as your post will be deleted.

Only approved traders may post and advertise their services on the forum.

Business Advertisements (disclosure) Order 1977

Advertisements are accepted on the understanding that they comply with the Business Advertisements (Disclosure) Order 1977 which requires all advertisements placed by persons who seek to sell goods, in the course of a business, to make that fact clear in the wording of their advertisements. All trade adverts are identified by the traders name in the advert.

All or any of the the following will be deemed as activities deliberately trading on the forum without any approval in order to benefit yourself financially....

- trading via the private messenger system
- newly registered members who are traders who claim they justwant to provide info, pictures, insight on their industry activities
- newly registered members who praise the services of a third party, who then suddenly appears on the forum to accept the praise and offer their commercial services in the same capacity
- adding banners that advertise you trade information in in your forum signature without the approval of the site
- and any web links that can be deemed as trading
- discussing their business activities which relate to trade services offered by the forum
- any means of using the forum to covertly promote their business practises
- any members who frequently post on the parts for sale section using their personal membership ID will need to contact the site to approve their trading activities
- or any other situation not covered by the above but deemed unauthorised trading by the site

There are no exceptions. since we've seen and heard pretty much everything including any responses you may provide to defend your actions

If you are dissatisfied with the website or any content or materials on it, your sole exclusive remedy is to discontinue your use of the website.

If any members have any concerns to any post on the forum, please contact myself or any of the moderators to highlight your concerns or anything that we may have missed

The following post on this thread, for the purposes of further clarity details both the "Posting" and the "Reviews" rules.

___________________________________________________________

Disclaimers

You expressly acknowledge and agree that:
1. Your use of the service is at your sole risk. The service is provided on an 'as is" and 'as available" basis. To the fullest extent permitted by applicable law, 911uk.com expressly disclaims all warranties, conditions and other terms of any kind, whether express or implied, including, but not limited to any implied term of merchantability, satisfactory quality, fitness for a particular purpose, and any term as to the provision of services to a standard of reasonable care and skill or as to non-infringement of any intellectual property right.
2. We make no warranty or representation that (i) the service will meet your requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the software will be corrected.
3. Any material downloaded or otherwise obtained through the use of the service is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.
4. No advice or information, whether oral or written, obtained by you from us or through or from the service shall create any warranty or other obligation not expressly stated in the terms of service.

Limitation of liability

You expressly acknowledge and agree that 911uk.com shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if 911uk.com has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorised access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; or (v) any other matter relating to the service. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the service of these terms of service must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Indemnity

You agree to indemnify and hold 911uk.com and its subsidiaries, affiliates, officers, agents, co-branders and other partners, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of content you submit, post to or transmit through the service, your use of the service, your connection to the service, your violation of the terms of service, or your violation of any rights of another.

Editing and Blocking Content

You agree that 911uk.com, in its sole discretion, shall have the right, but not the obligation, to monitor your use of the Services to edit, refuse to post or remove any material submitted, posted or distributed on or through the Services or Site in violation of the Terms of Use. You agree that the site may use the information gathered during such monitoring for any purpose deemed appropriate, to the extent permitted by law.

You acknowledge that the Services may not be monitored and you do not rely on the site to monitor or edit the Services and the Services may contain content which you find offensive, indecent, or objectionable, and which may or may not be identified as containing explicit language. You hereby waive any objections you might have with respect to viewing such content. The site shall have no liability for such content to you, to any person on behalf of whom you have consented to these Terms of Use, or to any person whom you allow to access the Service, and you access the Services at your sole risk.

911uk.com assumes no responsibility for monitoring the Site for inappropriate content or conduct. If at any time the site chooses, in its sole discretion, to monitor the Site, it nonetheless assumes no responsibility for the content, no obligation to modify or remove any inappropriate content and no responsibility for the conduct of the user submitting any User Content.

Modifications to service

We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the service (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the service.
 
FORUM POSTS, CONTENTS, REVIEWS, COMMENTS AND USE OF OTHER INTERACTIVE AREAS

We appreciate hearing from you. Please be aware that by submitting content to this Website by means of postings on this Website or otherwise, including any questions, comments, suggestions, ideas, business reviews, service experience, company engagement or the like / dislike of anything contained in any submissions (collectively, "Submissions"), you grant 911uk.com and its affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised, for any purpose; and (b) use the name that you submit in connection with such Submission.

You acknowledge that 911uk.com may choose to provide attribution of your comments or reviews at our discretion. You further grant 911uk.com the right to pursue at law any person or entity that violates your or 911uk.com's rights in the Submissions by a breach of this Agreement. You acknowledge and agree that Submissions are non-confidential and non-proprietary.

911uk.com does not edit or control the User Messages posted to or distributed on this Website including through any chat rooms, bulletin boards or other communications forums, and will not be in any way responsible or liable for such User Messages. 911uk.com nevertheless reserves the right for any reason in its sole discretion to remove without notice any User Messages and/or Site Content.

This Website may contain discussion forums, bulletin boards, review services or other forums in which you or third parties may post reviews of travel experiences or other content, messages, materials or other items on this Website ("Interactive Areas"). If 911uk.com provides such Interactive Areas, you are solely responsible for your use of such Interactive Areas and use them at your own risk. By using any Interactive Areas, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through this Website any of the following posting rules:

Posting Rules

When using this website you agree not to:

1. Use insulting, threatening or defamatory words, pictures or other communications, nor may you bypass the swear filter.
2. Post any material likely to cause undue annoyance, provocation, upset, embarrassment or alarm to any person.
3. Deliberately provoke arguments or continue arguments that have calmed down, or have had the thread closed.
4. Use the forums to harass anyone, including but not limited to posting personal or private information, photos etc without permission from the person to which such information, photos etc relates including facebook/twitter/linked-in etc) & amateur sleuthing
5. Post any material which infringes the copyright, other intellectual property rights or any other rights of any other person. If in doubt, don't post it.
6. Post links to any site that is pornographic, violent, racist, sexist, voyeuristic or is otherwise offensive or unlawful in any way.
7. Post any material that is pornographic, violent, racist, sexist, voyeuristic or is otherwise offensive or unlawful in any way.
8. Post links to websites or adverts for commercial or personal gain. All advertising on 911uk must be through the normal channels.
9. Create multiple profiles for any purpose, e.g. to escape a previous ban or to allow comments which breach our website terms and conditions or these Posting Rules). This also includes impersonating any other person, real or imaginary, or using any other person's 911uk login or profile
10. Post material or link to any material that is unlawful or which support, promote or incite unlawful acts etc.
11. Reignite inflammatory threads by creating new threads on the same or similar topics after threads covering a particular topic have been closed.
12. Argue the decision of a Moderator in public. All complaints directed at a moderating decision should be addressed to "911uk"
13.Attempt to damage 911uk via electronic means or implement or attempt to implement a DOS attack.
14. Use a user name that contains any reference to a company or website name.
15. Use of the site Private Message or Email system in relation to any of the above.
16. Act in a significantly counterproductive way against the principals and the spirit of the site.
17. We reserve the right to restrict new member access to certain forums for a period of at least 14 days; once that time has passed access will automatically be granted.
18. If you see any material on our website which you'd like to alert us to, or if you feel you need moderator assistance, please 'contact us' or if available use the 'report' button on the top right of each post and we will be alerted to the reported issue straight away.
19. If you wish to speak to someone regarding forum conduct or any moderation issues please contact us at [email protected]
20. Do not post or link for the purposes of advertising or personal gain (including cars for sale) or cross-post across multiple forums.
21. Do not choose a username which is the same as a company or trading name, nor create multiple profiles or attempt to use any other person's 911uk log-in to post content without permission or promote charity events, recruit for charitable donations, surveys or seek votes for competitions without permission nor promote events without permission.
22. Do not post content that is not factual and / or can not be verified through an unbiased source that could cause damage or that could be deemed as libellous or defamatory.

Postings, content and statements that are true or that reflect an honest opinion (e.g. negative review) are not usually themselves a basis for defamation. Should you wish to make a complaint to 911uk.com in relation to this please carefully consider the facts before you make a claim, as a false claim may expose you to liability.

Conduct

All matters relating to conduct in the forums and compliance with these posting rules will be determined by the moderators under guidance from 911uk.com. We will take action if these rules are broken so make sure you read them carefully. By posting material on this website, you promise that it does not infringe any third party rights.

You acknowledge that failure to abide by our website terms and conditions or these Posting Rules may result in your membership of this site being terminated.

You acknowledge that we have no obligation to monitor content. We shall have the right (but not the obligation) in our sole discretion to refuse, move or remove any content that is available via the service that violates the terms of service or is otherwise objectionable. You agree that you must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content.

You agree that we may access, preserve, and disclose your account information and content: (a) for the purpose of properly administering your account in accordance with the standard operating procedures of 911uk.com; and (b) if required to do so by law or in the good faith belief that any such access, preservation or disclosure is reasonably necessary to: (i) comply with legal process; (ii) enforce the terms of service; (iii) respond to claims that any content violates the rights of third-parties; (iv) respond to your requests for customer service; or (v) protect the rights, property, or personal safety of 911uk and 911uk.com, its users and the public.

You acknowledge that the technical processing and transmission of the service, including your content, may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. We reserve the right to terminate your access to some or all parts of the service if you withdraw your consent in this paragraph at any time.

All matters relating to conduct in the forums and compliance with these Posting Rules will be determined by the Moderators and/or 911uk staff in their sole discretion (acting at all times in a reasonable and fair way). Termination of your membership of 911uk will be permanent and no correspondence will be entered into with a view to reversing any sanctions.

If you see any material on this website which you think does not conform to these standards, please contact: "911uk"

These posting rules are in addition to our Registration Rules and Terms & Conditions..

___________________________________________________

Our guidelines for Porsche ownership reviews

Owners like you rely on 911uk.com reviews when planning to use 3rd party services for your Porsche ownership experience. Reviews must be:

- In line with Posting Guidelines as above
- Authentic reviews of first-hand experiences
- Relevant to other owners
- Unique and Independent
- Original
- Submitted for an appropriate business
- No reviews by children under the age of 13

Valid email address and standard email formatting:

- The email address associated with your account must be correct; we may need to contact you if there is a problem with your review.
- Machine translated reviews that are unreadable or incomprehensible will not be accepted.
- No HTML tags and no excessive ALL CAPS, slang, formatting issues, repeated text or typographic symbols.
- Use the correct alphabet for the language in which you are writing. Do not transliterate into another alphabet.

911uk.com reserves the right to remove a review or management response at any time, for any reason. The reviews posted on 911uk.com are individual and highly subjective opinions. The opinions expressed in reviews are those of 911uk.com. 911uk.com does not endorse any of the opinions expressed by reviewers or in any responses. In accordance with our Privacy Policy, 911uk.com does not release anyone's personal contact information.

Fake reviews

Very rarely, we will encounter a review that violates our review guidelines. If we detect a fake review, we remove the review(s) from the site and take steps to ensure that site users are aware (we may post a message on the site) of what has been done by the offending business, alerting our users that we have found a fake review.


Good, bad and ugly reviews of your Porsche experiences

In line with the Review guidelines as above, a business has a right to respond to your review, whether good, bad or ugly. Firstly it's simply a matter of balance. We often I've heard a 'horror' story about a dealer only to later talk to the dealer/trader discussed and find that there are considerably different views on what actually took place.

There are also bad customers out there as well as bad dealers. Some people expect too much and misrepresent the facts in their favour, therefore in line with site posting and review rules the site reserves the right to remove your review.

Verify the 'facts' as presented

Please ensure you can verify the facts as presented in any review and be aware that any dispute argued out in public must be in line with the site posting rules. If we're asked to remove comments by a company and we consider them potentially libelous then we will take them off the site. That then leaves you open to litigation, not us.

Resolving Disputes

Disputes are best dealt with in the real world through normal channels. Doing it online merely opens a can of worms for the person posting the message, for 911uk and for the business being discussed. We've no desire to become embroiled in disputes and start providing transcripts of threads to solicitors (yes, it happens).

You may not realise it but you risk opening yourself up to accusations of libel too, if too often emotions creeps into messages and people end up stepping over the factual line, putting themselves in a position where they could invite a legal challenge. We have taken legal advice on how the courts treat libel and defamation online though, and feel that we probably let as much as we're safe to do slide through.

Freedom of speech does not condone defamation, it is that simple, but remember the following.

- Every keystroke matters; they are public, permanent and some can be costly.
- Never post when you are angry.
- Never send emails or text messages when you are upset, wait 24 hours.
- Writing a negative review can be acceptable, however it doesn't and should not have to be mean, always choose your words wisely. Constructive criticism can actually help businesses.

Exceptions

1. An exception to the libel and defamation rules is when this applies to cars that have a car fraud/cloned car/hidden crash/damage/repair history, where a seller or any variant is passing off a car that is not as described. In such instances you are free to discuss the REAL FACTS. However the real facts must be presented to 911uk by email in order for the site to validate the information.

2. Discussing the real facts of your experience but in order to do this then you must present user '911uk' or to [email protected] the real facts through email correspondence so that when these facts are quoted, so there is no debate to are the real facts.

911uk is here to help, but in order to do this, you need to stay within the law.

These posting rules are in addition to our Registration Rules and Terms & Conditions.

___________________________________________________________

The following is repeated to remind Traders of the site rules.

NOTICE TO ALL TRADERS

If you would like to advertise your services then please send '911uk' a Private Message or email to detail your company services and the benefit it would have to the users of 911uk.

Do not post in the forum as your post will be deleted.

Only approved traders may post and advertise their services on the forum.

All or any of the the following will be deemed as activities deliberately trading on the forum without any approval in order to benefit yourself financially....

- trading via the private messenger system
- newly registered members who are traders who claim they justwant to provide info, pictures, insight on their industry activities
- newly registered members who praise the services of a third party, who then suddenly appears on the forum to accept the praise and offer their commercial services in the same capacity
- adding banners that advertise you trade information in in your forum signature without the approval of the site
- and any web links that can be deemed as trading
- discussing their business activities which relate to trade services offered by the forum
- any means of using the forum to covertly promote their business practises
- any members who frequently post on the parts for sale section using their personal membership ID will need to contact the site to approve their trading activities
- or any other situation not covered by the above but deemed unauthorised trading by the site

There are no exceptions. since we've seen and heard pretty much everything including any responses you may provide to defend your actions

If you are dissatisfied with the website or any content or materials on it, your sole exclusive remedy is to discontinue your use of the website.

If any members have any concerns to any post on the forum, please contact myself or any of the moderators to highlight your concerns or anything that we may have missed

The following post on this thread, for the purposes of further clarity details both the "Posting" and the "Reviews" rules.

___________________________________________________

but NO PORN AT ALL, EVER

Any Porn Postings will be deleted and is in breach of site rules.



NSFW

using the Wikipedia definition

"Not suitable/safe for work (NSFW) is Internet slang or shorthand. Typically, the NSFW tag is used in e-mail, videos, and on interactive discussion areas (such as Internet forums, blogs, or community websites) to mark URLs or hyperlinks which contain material such as nudity, violence, pornography or profanity, which the viewer may not want to be seen accessing in a public or formal setting such as at work.

Determining a site to be NSFW is invariably subjective, and poses challenges for academics who study sexuality. The difficulty in identifying such content objectively has led to the creation of online tools to help individuals to identify NSFW content:

NSFW has particular relevance for individuals making personal use of the Internet at workplaces or schools which have policies prohibiting (even inadvertent) access to sexually provocative content. Companies and schools frequently adopt such policies because they regard the presence of sexual content as a misuse of company property (or education resources) and, potentially, a violation of sexual harassment policy"

there are NSFW threads in the members lounge, as long as they are suitably labelled, respectful of other members, not in breach of site rules and only within the members lounge then these such postings are allowable.

If you're wondering how to identify NSFW v Porn, as someone once said, you'll know what porn is as soon as you see it, after that it's most likely NSFW.
 
Declaration on data protection

Thank you for visiting our website and your interest in our company and products. We want you to feel safe and secure when visiting our website. We therefore take the protection of your personal details very seriously, and treat them in the strictest of confidence.

These notices regarding data protection are provided to give you information about which data we store and when, and how we use it – with full consideration being given to current regulations on data protection in the United Kingdom.

Anonymous data collection

When you visit our internet pages, our web servers automatically record information of a general nature. This includes the type of web browser, the operating system being used, the domain names of the internet service provider, the IP address of the computer being used, the web page you are visiting us from, the pages you are visiting and the date and duration of your visit. The information collected does not reveal any personal information about you. We analyse this data only for statistical purposes and only in an anonymous form.

Collection and processing of personal details

Personal details are only collected from you if you choose to provide them to us, for example when conducting a survey, voting that requires validation, settling an order, entering a contest or registering yourself for personalised services. You will be informed as to the purpose of the intended use, and where necessary be asked to provide your consent to the storing of your details. Your data will be encrypted before being sent and processed in order to protect it against being accessed by unauthorised persons.

The sending of e-mail messages is an exception to this.

Use and forwarding of collected data

The personal details collected when using our web pages are used without your consent only for the settling of orders or processing your queries, and where necessary forwarded to the relevant group company. Only with your consent will your data also be stored in a central database of customers and prospective purchasers, administered under the responsibility of 911uk.com. The use of this data remains limited to the purpose of advertising, market research and opinion polling, and exclusively by 911uk.com within the United Kingdom. You may withdraw your consent for future use of your data at any time.

Your data will not be sold, hired out or made available to third parties in any other way. The transmission of personal details to government institutions and authorities is only done within the scope of compulsory national legislation. We require our employees, agents and agencies to act in the strictest of confidence.

Cookies

So-called "cookies" are used in some areas of our web pages. A cookie is a small text file that is stored by a website on your hard drive. Cookies do not cause any damage to your computer and do not contain any viruses. The cookies used by our internet pages do not collect any personal details. We use the information contained in cookies to simplify the use of our pages and to adjust them to your requirements.

Of course, you can view our website without the need for cookies. If you would prefer not to have cookies saved on your computer, you can disable the relevant setting in the internet options of your browser. You can delete saved cookies in the internet options of your browser at any time. If you do not accept cookies, this may lead to certain functional restrictions of our offers.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the website. The information generated by the cookie regarding your use of this website are usually transmitted to and stored by Google on servers in the United States. In case IP anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the whole IP address be first transferred to a Google server in the United States and truncated there. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address that your browser conveys within the scope of Google Analytics will not be merged with any other data held by Google. You may prevent the saving of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.You may also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) along with the processing of such data by Google by downloading and installing the browser plugin available under the following link. The current link is http://tools.google.com/dlpage/gaoptout?hl=gb

Remarketing or "similar target groups" function of Google Inc.

This website may use the Google AdWords remarketing or "similar target groups" feature of Google. This function is used to overlay product recommendations and interest-based advertising targeted to users of our website and other users with similar interests based on their online user conduct, when the users visit other websites in the Google display network or carry out Google searches. If our advertisements are overlayed on these websites, we are transmitted information regarding the visits to such websites; for instance, how often our advertisement was viewed, how many clicks and visits were generated through a specific advertisement and what content was retrieved after clicking on an advertisement on our website.

An analysis of online user behavior forms the basis of this interest-based advertising. Google uses cookies to perform this analysis. Cookies are small text files that are generated by a web server and are stored on your computer by means of the web browser that is used, while you visit a website in the Google Display Network or a certain Google service. These cookies contain information regarding your last visit or regarding the settings of your browser, such as the language settings.

The cookies are used for capturing the visits to the website by means of a unique identification of a web browser on a specific computer, and are not used to identify a person. All data are stored using a pseudonym, such that any inference to the identity of the user, and thus any personal identification, is not easily possible.

You may disable Google's use of cookies by accessing your advertising preferences and accordingly giving effect to the opt-out. Alternatively, you may disable the use of cookies by third-party providers by accessing the deactivation page of the Network Advertising Initiative and giving effect to the more detailed information regarding the opt-out set forth therein.

More information regarding Google remarketing or "similar target groups" can be found at: https://support.google.com/adwords/answer/2676774?hl=gb

Google's data protection declaration can be found at: http://www.google.co.uk/policies/privacy/

You can also control the placement of cookies through your browser settings (see above).
 
Forum Code of Conduct

The forum is a place to share info and tips with others and discuss all things Porsche. We hope you'll enjoy it, but ask you to remember it's a broad church with many different types of people. Follow these basic rules to make it a good place to be.

Please be nice to all 911uk Users

There's no such thing as a stupid question and, even if you disagree, courtesy helps. That's the forum ethos. Remember, the prime aim is to help provide info and resources. If you don't like someone, their situation, their question or feel they're intruding on 'your board' then please bite the bullet and think of the bigger issue. This forum should continue to be the place where consumers can collect together and fight back. Our job is to help keep it that way.

Please be sensitive

This may be a web forum, but you're still talking to other human beings. Repeatedly or harshly saying someone's wrong, especially on the forum can lead to upset. Please think twice before posting judgemental comments.

Respect other users.

Set the tone for online conversations by being polite, open and respectful. It is not expected that you will agree with other users at all times but it is expected that you write your comments in a respectful. Any abusive, offensive or inflammatory posts or any comments which personally attack any individual will not be tolerated and will be removed.

No nudity, sexually explicit content, Provocative, inflammatory, unsettling, or suggestive posts

We welcome a diverse audience. We don't want to create a bad experience for someone that might stumble across explicit images, so some lascivious or sexualised posts are not allowed. This includes Mature content may include suggestive, inflammatory, unsettling, or provocative stories, and images, as well as scantily-clad women or men.

We forbid bullying, harassment and threatening language

We face the rising threat from extreme right wing groups that use the alternative right (alt-right) political movements and media outlets whom share an ideology based on intense hostility to minorities, ethnic and religious groups. All alt-right organisations across any spectrum of the media opposes our fundamental values, including democracy, the rule of law, individual liberty, and respect and tolerance for different faiths and beliefs, any such content is in breach of site rules.

We encourage debate but we ask you not to quote web-sources which falls into the category of False, Misleading, Politically Biased, Alt-right, Hate News, Junk Science, Clickbait, and/or Satirical 'News" Sources, such as Breitbart News.

Be responsive and participate.

Make an effort to share what you know and to interact with your peers. The site encourages you to actively participate in the debate, pose questions and help each other.

Good sharing means posting content which brings value to the community. Content which opens up a discussion, shares something new and unique, or has a deeper story to tell beyond the image itself is content that generally brings value. Ask yourself first: is this something I would be interested in seeing on 911uk if someone else posted it?

Don't feed the trolls

Sadly the web has a habit of throwing up a very small but vocal number of trolls, people who are nasty or contrary just to get a rise out of you. If someone's doing this, simply don't reply, just report it to a moderator or on email to [email protected]. If you get involved and fling mud back, you risk being barred from using the forum too.

All info is the opinion of posters

It's not our view. We have an amazing forum with a huge wealth of helpful info. Yet remember it's open to all, and sometimes messages are posted that are misleading or downright wrong. Most users are helpful but there are always a few bad apples. Don't rely on information being accurate or complete. If you do, it's at your own risk. Please do your own research before acting.

We can be liable for what you post.

When you post something, not only are you liable for what you say, but we can become liable too as the host. So it's not a case of posting what you like, and we can moderate posts if needed. Of course, our aim is to ensure there is legitimate information about your Porsche experience and fighting for consumer rights stays.

Posting is a privilege, not a right.

This is a privately-owned site. Posting is a privilege, not a right. Any inappropriate posts or any issues that take up a disproportionate amount of resources or make it a worse place to be will be stopped at our discretion - with or without explanation. No one pays to use this site; when there are issues, we may have to pay to resolve them. Sometimes we need to prioritise spending on the site, other issues or better resources.

No posts violate our terms of service
These are the 911uk Site Rules which may be changed or amended at any time.

These guidelines are here to give you a legitimate expectation of how the forum runs, but they don't bind us.

Together, we must:
– Apply these principles in everything we do;
– Uphold the Forum's principles in any initiative we engage in;
– Protect the Forum's reputation and that of the Forum's Members, Partners and constituents.
 
Our new Privacy Policy valid from May 25th, 2018


PRIVACY POLICY

Under requirements of The GDPR (General Data Protection Regulation) act, we have a legal duty to protect any personal information we collect from or hold about you. We do not pass on your details to any third party unless you explicitly give us permission to do so.

When you us the forum on 911UK or otherwise use our Website, we collect and process personal data about you. This document helps you understand what personal information we collect about you, how we collect it, what we use it for, and what rights you have regarding your personal data.

When we talk about '911UK," 'we," 'us" or 'our," we mean 911UK and any of our affiliates. We also use 'Policy" to refer to this Privacy Policy and 'Website" to refer to our applications and all of 911UK's websites. 911UK is the entity responsible for processing your personal data.

If you have submitted your email address to us through the 911UK website or by registering as a user of the forum, you may in future receive email communications from us. These communications may be sent from time to time to inform you about our events, activities and services. Should you not wish to receive further communications from the Club, you can unsubscribe by clicking the 'Unsubscribe' link from within any emails we may send you.

Master data

When you create a profile or write your first review on the Website, we will automatically generate a personal account for you on 911UK ('Account") and collect the following personal data about you (the 'Master Data"):
- Your username (this will be public)
- Your securely encrypted password, and
- Your email address.
This information is mandatory, which means that it will not be possible to write and review on the Website without it.

You can choose to add further personal data to your profile. The additional data you may add depending if the functionality is available is your name, a profile description, photo, gender, city, country, and language. This additional information will not be part of your public profile and will be part of the Master Data.

911UK is an open forum and review platform and when we display your post and review which we will connect it to your profile so that people can see who wrote the post or review. Therefore, please be aware that depending on the information you add to your profile and the username you choose, you may or may not be anonymous

The information we collect

We collect data from our website for a number of reasons, primarily to provide you with the most useful and relevant information and services from 911UK. We do this through collecting and analysing both anonymous, or aggregate, data, and personal data volunteered by you online.

In some areas of our website, for example forms, emails, competitions and shop we collect personal data such as your name, address, telephone number and email. We may use this personally identifiable information to customise the content on the websites and to such visitors' current and future needs and to process any requests,applications or transactions undertaken by you and for internal administration and analysis. We undertake to use this information only for the reason you have supplied it or any other reason for which you have given us permission to do so. 911UK does not sell, rent, or disclose any information to third parties for their marketing purposes unless you give us permission to do so.

Where relevant, information is provided to explain why the data is being collected and how it will be used. In some cases we may ask you to 'opt-in' to receive future communications including emails. In other cases, when we ask you for information about yourself you may, by ticking the appropriate box provided, tell us that you do not want to receive future communications from us. Please be aware that if you do so you may miss emails from 911UK.

If you enter sensitive personal information, including but not limited to your age, sex, racial or ethnic origin, political opinions, religious or spiritual beliefs or your physical or mental health or condition, you hereby consent to the use of such data. In addition to information given explicitly by you, we also collect information about your visit to our website (for example, the date and time of your visit and the pages that you view). This information is not connected to you personally, and is in aggregate form. This kind of data helps us to understand how our visitors use our site so that future website development can enhance your user experience.

For what purposes do we use your personal information?

We will use the information you provide to us to:
- Provide our services to you, including displaying your posts, pictures, reviews, and providing you with access to your profile and our Website
- Identify you as a registered user when you log in to the Website and re-visit the Website
- Verify the legitimacy of your posts, pictures and reviews
- Improve the Website and our services
- Invite you to leave more posts pictures and reviews
- Respond to your questions and provide related customer service
- Pass on a message from the company you reviewed via the Website
- Contact you if your post, picture or review is flagged by other users or companies and, if necessary, ask you to provide documentation to verify your review or experience
- Send you our newsletters
- Inform you when other users find your post, picture or review helpful or otherwise provide feedback concerning your review
- Facilitate the social sharing function, including giving you the option to connect with members of your network who are both users of 911UK and users of one or more Social Networks
- Display which members of your Social Networks are users of 911UK in order to increase confidence in reviews and to create a better user experience on our Website
- Engage in various internal business purposes, i.e data analysis, audits, fraud monitoring and prevention, developing new products and services, improving or modifying the Website, or our services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities
- Comply with legal requirements and legal process, requests from public and governmental authorities, relevant industry standards and our internal policies
- Enforce our Terms & Conditions
- Protect our operations or those of any of our affiliates
- Protect our rights, privacy, safety or property and/or that of our affiliates, you or others
- Allow us to pursue available remedies or limit any damages that we sustain
- Where derogations are permitted under GDPR

Disclosure of personal information on the Website

We are an open review platform and we share your review on our Website so that others can read about your experience with a specific company. When you write a review, we will disclose your review, your username and other information you have chosen to connect with your public profile.

Remember that if you have selected to use your name as your username, this can reveal your identity in full or in part - unless you use a pseudonym.
We recommend that you exercise care in deciding which information to make available for disclosing on the Website, and be aware that depending on the level of information provided, you may or may not be anonymous

Using links to external sites

Please remember that when you use a link to go from our website to another website, our Privacy Notice no longer applies. Your browsing and interaction on any other website or your dealings with any other third party service provider, is subject to that website's or third party service provider's own rules and notices/policies. We do not monitor, control, or endorse the information collection or privacy practices of any third parties. This Notice applies solely to Information collected by us through our website or services and does not apply to these third party websites and third party service providers.

From other organisations or publicly available sources

We sometimes combine information we have collected from our websites or other sources, with information received from other organisations. This is used to:

- verify the personal data we hold for you (e.g. to check your postal address is correct)
- enhance the content and relevance of the advertising we provide to you.
- validate a review that has been posted

We may also research publicly available sources and use external suppliers, to identify business contacts who are likely to be interested in the products and services we have to offer. We will only collect the minimal amount of information required for this purpose (e.g. name, job title, company and contact details) and when we contact you we will always provide you with an easy way to object to us continuing to retain your personal data.

Data Controllers

The Forum has a data controller that is both in house and a third party, whom works securely facilitate the management of membership. The policies, procedures and practices of these third-party companies are regularly reviewed to ensure compliance.

Access your personal data

You can request a copy of the personal data we may hold relating to you, and the purposes for which we are using it. This is known as a Subject Access Request. In responding to such a request we may ask for proof of your identity, to ensure we do not inadvertently send your personal data to another person. We will endeavour to respond to any such requests as soon as possible, but at least within one calendar month. Please use Our contact details.

Amend your personal data

If you discover or believe the personal data we hold for you is out of date or incorrect please let us know and we will rectify this as soon as possible. Please use Our contact details.

Delete your personal data

If you wish for your personal data to be deleted we will assess any such request on a case-by-case basis. In responding to such a request we may ask for proof of your identity, to ensure we do not inadvertently send your personal data to another person. We will respond to you as soon as possible, at least by one calendar month of receiving your request. Please use Our contact details.

Email communications

Email is the Forum's preferred channel for members' communications as it helps minimise our operating costs allowing us to maintain our membership fees at acceptable levels.

911UK uses a third party service provided by SendGrid and MailChimp to deliver its e-mail newsletters, messages and other Forum-related communications in a timely and convenient format. SendGrid and MailChimp were selected as it provides a proven, trusted and widely-used service which also offers value for money for our members. Importantly, it also provides the security that we regard as essential when handling members, partners and other stakeholders' contact information.

SendGrid and MailChimp is certified under the US-EU 'Safe Harbor Scheme', a scheme run by the US Government, to ensure that our data is protected to the same level as it would be if held in the UK. For more information please refer to the SendGrid and MailChimp Privacy Policy.

You can choose to unsubscribe from receiving emails at any time. However, if you do so, you may miss some Forum-related communications since these may not always be displayed on the website, sent by post or published in Porsche Post, the Forum's magazine.

Data processors and transfer of personal information outside the EU

We use external companies to maintain the technical operation of the Website and our services. These companies are data processors for the personal data for which we are the data controller. By accepting this Policy, you agree that we may also allow the data for which you are the data controller to be processed by these data processors.

We have data processing agreements in place with the data processors and it follows from these agreements that they must act solely in accordance with our instructions. By accepting this Policy, you authorise us to instruct the data processors to process data in accordance with the Policy and for the purposes of using the Website.

The data processors have taken reasonable technical and organisational measures to protect against the information being accidentally or illegally destroyed, becoming lost or deteriorating, and to protect against the information being disclosed to unauthorised persons, being misused, or in other ways being processed in violation of data protection laws.

Some of these data processors and third party services are located outside of the European Union, such as in the USA. You consent to us using data processors in un-secure third countries provided that there is a legal framework governing the transfer of your personal data and ensuring adequate protection of it, for example if the data processor is part of the EU-USA Privacy Shield framework.

Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. ('Google'). Google Analytics uses 'cookies', which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States of America. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

How do we protect your personal information?

We use SiteLock Secure Layer software to protect your online transactions. Sitelock protects the personal information you provide to us before travelling over the internet. We maintain appropriate administrative, technical and physical safeguards to protect the personal information you provide to us against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use and other unlawful forms of processing.

Scope

This privacy policy covers the 911UK website only. It does not cover any external third-party operated websites accessed by links from within our site.

Review

This document will be reviewed at any time there is a significant change to systems/procedure and, at minimum, will be reviewed annually. The policies contained within this document represent the security responsibilities of all 911UK staff, employees and volunteers. They are to be adhered to at all times and locations whenever 911UK activities are being performed.

The lawful bases we rely on

Under the GDPR there are six lawful bases under which organisations can collect, use and store personal data. We have identified four which we rely upon for our business activities: Consent, Contractual, Legitimate Interests and Legal Obligation.

Contractual - in many circumstances we rely on the lawful basis of "performance of a contract", this enables us to respond to you when you express an interest in our products and services and to fufil any requests. To learn more please see Fulfilment of a service.

Consent - in some circumstances we rely on your specific consent, whereby you actively agree and "opt-in". We will always make it clear how you can withdraw you consent at any time. To learn more please see How to stop marketing communications.

Legal Obligation - there will be circumstances under which we are legally obliged to hold your pesonal data or required to disclose it to a third party by law.

Legitimate Interests - for some of our activities we rely on our legitimate business interests to collect and use your personal data. In such cases, we have balanced our interests with yours and do not believe these activities will have a negative impact on your privacy rights and freedoms. We specifically rely on Legitimate Interests to:

- manage specific aspects of our events.
- send you marketing communications about our products and services.
- send you marketing communications related to other companies' products and services (in a business-to-business context).
- personalise the marketing content we provide you.
- share your contact details with a named sponsor, when you access specific sponsored content.
- undertake business sales and advertising activities
- research publicly available business contact details.
- customise the content you see on our websites.

We don't want to send you marketing communications if you do not want to receive them. You can stop receiving these messages from us at anytime.

Emails: There will always be an unsubscribe link on any marketing email you receive from us. Some of our brands (where relevant) provide a level of granularity to the types of emails you can unsubscribe from.

If you wish to object to our reliance on Legitimate Interests for any other purpose contact us.

Social Media, forum, message boards and chat

Using social media sign-in: On our website will may enable that allows you to sign in using a service like Twitter or Facebook. We will inform you if we wish to access more than just basic account information during this process, so you can let us know you are happy to share this details with us.

We recommend you also check what permissions you enable in your social media profiles.

Using forum, message boards and chat

Any information which you choose to voluntarily post to message boards, chat rooms and other interactive forums, is by its very nature being made publicly available to other users who have access to that portion of a website or service. We would encourage you not to share your personal data and we are not responsible for any information you choose to provide or communicate in such forums. Any disclosures you make are at your own risk.

If you are having difficulty deleting or editing a post, please email: [email protected]

Children's information

Our Website is not intended for children. If you become aware that a child under the age of 16 has provided us with their personal information, please contact us.


Changes to our company

In the event we go through a business transition such as a merger or acquisition by another company, or sale of all or a portion of our assets, your personal data may be among the assets transferred.

Reporting security vulnerabilities

We are committed to the privacy, safety and security of our customers. If you discover a potential security vulnerability, we would ask you to please report it just to us in a responsible manner. Please email us at [email protected] and we will respond to you as soon as possible. This provides us with an opportunity to work with you and quickly address and resolve any issue. Publicly disclosing a potential vulnerability could put the wider community at risk, and therefore we encourage you to come to us first. We'll keep you informed as we move forward with our investigations.

How we keep your personal data secure

We are committed to protecting the security of the personal data we hold. We deploy appropriate technical and organisational measures to ensure your personal data is kept securely and to prevent any unauthorised access. We have robust procedures and features in place to prevent such unauthorised access.

We also require any parties to whom we transfer personal data to ensure they have appropriate security measures in place. Please also see Fulfilment of a service.

How long do we keep your personal data

We hold personal data for a variety of different purposes and the length of time we keep your information for will vary depending on the products and services we are providing to you. We will only keep your personal data for a reasonable period of time and we base this on the purpose for which we are using it.

There will be circumstances in which we keep a strictly minimal amount of information about you, for example to ensure we can honour an objection to receiving direct marketing. We will also, in specific circumstances, be required to retain personal data for a longer period of time for contractual or legal reasons.

On what legal basis do we process personal data

We need to process your personal information in order to:
- Comply with our legal obligations and operate an online review platform in compliance with, for example, the Unfair Commercial Practices Directive, ICPEN's guidelines on online reviews and endorsements, The Consumer Protection from Unfair Trading Regulations 2008, The UK's Competition and Markets Authority's guidance on online reviews and endorsements.

- Pursue legitimate business interests of our own related to operating the Website and providing our services to you, or to pursue the legitimate interests of third parties in compliance with the Consumer Rights Act 2015, section 75 of the Consumer Credit Act 1974 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

- Data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89(1) subject to implementation of the appropriate technical and organisational measures required by this Regulation in order to safeguard the rights and freedoms of the data subject ('storage limitation'), with the existence of appropriate safeguards, which may include encryption or Pseudonymisation.

- For the establishment, exercise or defense of legal claims, where necessary.

- Where derogations are permitted under GDPR

What derogations does the GDPR permit

Article 23 enables Member States to introduce derogations to the GDPR in certain situations, which are used primarily to publish reviews as per the following.

Member States can introduce exemptions from the GDPR's transparency obligations and individual rights, but only where the restriction respects the essence of the individual's fundamental rights and freedoms and is a necessary and proportionate measure in a democratic society to safeguard:

- national security;
- defence;
- public security;
- the prevention, investigation, detection or prosecution of criminal offences;
- other important public interests, in particular economic or financial interests, including budgetary and taxation matters, public health and security;
- the protection of judicial independence and proceedings;
- breaches of ethics in regulated professions;
- monitoring, inspection or regulatory functions connected to the exercise of official authority regarding security, defence, other important public interests or crime/ethics prevention;
- the protection of the individual, or the rights and freedoms of others; or
the enforcement of civil law matters.

If you wish to object to our reliance on derogation's to the GDPR in certain situations please contact us.

Contact us

If you have any queries relating to this policy, contact [email protected]

Changes to this Policy

We reserve the right to make changes to this Policy. The posted date shown at the start of this Policy indicates when it was last revised. If we make material changes to it, we will provide notice through our Website, or by other means, to give you the opportunity to review the changes before they come into effect. If you object to our changes, you can close your account. Your continued use of our Website after we publish or send a notice about the changes to the Policy will mean that you accept and agree to the updated Policy.
 
Before writing your Porsche Dealer Garage review, please ensure that you review and understand the following.

Online reviews are growing more important by the day, especially for local businesses. Study after study show that what customers write about your business has a direct impact on the bottom line. Each review tells a story about a shopping or service experience, which can be useful information for consumers and businesses alike.

We let you decide which businesses are reviewed on 911uk, it's not up to us.

Summary

Make sure that the reviews and photos that you leave at a business you've visited whether good, bad or average, are honest representations of the customer experience. Those that aren't may be removed.

This sub-forum has been set up specifically for Independent Porsche Dealer Garage Reviews. If you are looking to review an independent specialist, at this time there is no dedicated forum, please write such reveiws in a suitable model or garage forum.

Why are reviews allowed on 911uk

Online reviews affect more industries than ever, from restaurants to hotels, doctors to landscapers, so it's becoming increasing important with the Motor Industry to demonstrate Porsche excellence. Customers also find your reviews in more places than they used to: embedded in the search results, the annual Porsche Awards, Google searches through any platform, to name a few.

Whether you're going to a place or you own one, you want ratings, reviews, photos, and recommendations that are helpful and trustworthy. Reviewing a place and adding your own photos are great ways to share both positive and negative opinions. But please follow the policies listed below when writing your review and adding a photo.

What are 911uk's review guidelines?

We believe in free speech, transparency, and clear communication. When creating a review, we ask that you stick to the facts. The best reviews provide constructive information that helps the community make better decisions.

Lets start with 2 important points:
- reviews must be based on an experience within the last 12 months of posting.
- all reviews need to validated by 911uk if required, therefore we operate a confidential validation through the site administrator. if the review can not be validated then it will be moderated or removed.

Review content policies

911uk's default position is not to censor, edit, or delete reviews. However, we reserve the right to remove reviews that violate our content policy.

In summary we don't allow:
-Reviews that do not represent a user's personal experience .
-Reviews unrelated to the actual reservation (ex: political, religious, or social commentary).
-Content that endorses or promotes illegal or harmful activity, or is profane, vulgar, obscene, defamatory, threatening, or discriminatory.
-Content that violates another person's or entity's rights.
-Reviews incentivised by a promise for payment, additional services, or a discounted rate
-Content that is proven to be used as extortion.
-Content that refers to an 911uk investigation.

We'll remove content that violates any of the content policies below:

Advertising

Don't use reviews for advertising, such as adding links to other websites or phone numbers. Reviews should be a genuine reflection of your experience with a place - don't post reviews just to manipulate a place's ratings.

Spam

Don't spam. Write a genuine report of your experience with the place. Don't include promotional / commercial content, don't post the same content multiple times and don't write reviews for the same place from multiple accounts.

Off-topic reviews

Don't post reviews based on someone else's experience, or that are not about the specific place you're reviewing. Reviews aren't meant to be a forum for general political or social commentary or personal rants. Wrong location or the place is closed? Use the Report a problem link to report that information instead of writing a review.

Keep it clean

Don't use obscene, profane, or offensive language. We'll also remove reviews that represent personal attacks on others.

Conflict of interest

Reviews are most valuable when they are honest and unbiased. If you own or work at a place, please don't review your own business or employer. Don't offer or accept money, products, or services to write reviews for a business or to write negative reviews about a competitor. If you're a business owner, don't set up review stations or kiosks at your place of business just to ask for reviews written at your place of business.

Illegal content

Don't post reviews that contain or link to unlawful content, like links that facilitate the sale of prescription drugs without a prescription.

Copyrighted content

Don't post reviews that infringe others' rights - including copyright. For more information or to file a infringement request, review our copyright procedures.

Sexually Explicit Material

We don't allow reviews that contain sexually explicit material. Also, we absolutely don't allow reviews that sexually exploit children or present them in a sexual manner. For this type of content, we'll remove the review, shut down the account, and send a report to the relevant law enforcement authorities.

Impersonation

Don't post reviews on behalf of others or misrepresent your identity or connection with the place you're reviewing.
Personal and confidential information: Don't post reviews that contain another person's personal and confidential information, including credit card information, government identification number, driver's license information, etc.

Hate Speech

We don't allow reviews that advocate against groups of people based on their race or ethnic origin, religion, disability, gender, age, veteran status, sexual orientation, or gender identity.

Extortion Policy

Reviews are a way for users to share their experiences with the community. Any attempt to use reviews to force a user to do something they aren't obligated to do is a misuse of reviews, and we don't allow it.

This also means that:

-Users are not allowed to threaten to use reviews or ratings in an attempt to force a host to provide refunds, additional compensation, or a reciprocal positive review.

-Businesses are not allowed to require a user to leave a positive review or rating, or to revise a review in exchange for a partial or full refund, or reciprocal review. The business also cannot offer a free or discounted provision of service in exchange for a user revising an existing review.

-If a user contacts a host with a problem, the host should make every effort to resolve it. The business can't ask the guest to take specific actions related to a review in exchange for the resolution of the problem. After the issue is fixed, a business may ask the guest to leave a positive review or rating. A business may also ask a user to 'revise' a negative review provided certain time constraints are met.

-If a users has obtained a 'result' specifically as a result of a negative review posted, then any agreement between the parties or by the original poster to have the review removed on 911uk as a result of achieving this result is not grounds for having the review removed.

Whether you're a user or business , make sure you follow these guidelines. If you don't, your account may be restricted, suspended, or terminated. By posting a review, you agree to follow the 911uk Site Rules (guidelines and policies) that 911uk may enforce at our sole discretion.

Can a business write reviews?

Yes. Business owners are welcome to write reviews of other businesses in line with the review guidelines. However, business owners are not allowed to represent themselves as consumers when discussing their own services or products. We ask you to disclose your ties to your business in your comments and to act as representatives of your business in all communications on our site. Any reviews that we are made aware of as being fake, untrue or inappropriate about a business or its competitors may be removed and accounts creating them may be deleted at our discretion.

We don't remove company reviews

Our values include transparency and openness. So once a company is reviewed on 911uk, we don't remove the reviews. This applies regardless of whether a company actively uses 911uk or not, which also applies to when the company is taken over by a new owner (as reviews are time stamped).

Unless we're made aware of specific reviews that breach our rules or laws, we aim to preserve consumers' freedom of speech.

Online reviews can build trust and credibility

We understand that some companies have concerns about being reviewed online, but we believe it creates significant opportunities for businesses to engage with and learn from their customers to building trust and credibility.

The internet has made it easier than ever before for people to share their experiences and feedback. Companies can now choose to what extent they want to take part in these online conversations. 911uk is one of many options available for gathering and using constructive business-consumer dialogue.

Embrace reviews as an opportunity to engage.

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Please note, the effect of GDPR from 25th May 2018 on Reviews

See the site's new Privacy Policy here

Company reviews are still a very important part of the site, that can include information published that is deemed personal, whether the review is positive or negative.

On what legal basis does the site use of display personal data or a review published that is not deleted that is posted as part of a site review?

We may need to process person information in order to:
- Comply with our legal obligations and operate an online review platform in compliance with, for example, the Unfair Commercial Practices Directive, ICPEN's guidelines on online reviews and endorsements, The Consumer Protection from Unfair Trading Regulations 2008, The UK's Competition and Markets Authority's guidance on online reviews and endorsements.
- Pursue legitimate business interests of our own related to operating the Website and providing our services to you, or to pursue the legitimate interests of third parties in compliance with the Consumer Rights Act 2015, section 75 of the Consumer Credit Act 1974 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
- For the establishment, exercise or defence of legal claims, where necessary.
- Where derogations are permitted under GDPR (as in the above update from May 2018)
 
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