Bit of a moan but I thought I would bounce this off the forum. Is it me?
I have an 06 997.1 and have decided to do a bore scope. I thought at first I had a cracked piston but it turned out to be a machining mark.
Anyway, long story short, despite it only being quite minor I have decided to go ahead with an IMS and a rebuild and its in at the moment.
Now bear in mind this a used car of 13 years, 85K but otherwise fine. You cant expect the world!!
I decided to speak to Porsche Customer Care to ask for some guidance and to enquire if there are any schemes, offers, vouchers, discounts for those effected by this issue.
Before really answering my question he pointed out that Porsche was under no obligation to help me, as the car was an older model.
I explained I understood that but it was simple enquiry relating to an issue during design and manufacture. I wasnt there shaking a stick, more asking advice. Was there such a thing?? A fair question I thought.
If not I suggested Porsche might extend me some discount, a voucher or just supply a part or two to help.
I was told they are under no obligation to help me.
I asked about the bore scoring,,,, he apparently had never heard of any problems with bore scoring as far as he knew. Was there anything else he could help me with?
Now we are entering a rather strange conversation now, a worrying attitude.
I explained that I found his comment a little sharp and dismissive when I was asking for ADVICE. I wasnt there to blame, to accuse, to demand rather to ask for assistance.
We are under no obli.......
I said look, apart from my issue, how do you think this sounds to a loyal customer? I have a owned 7 or 8 Porsches in my time, some new, some used. But I was a customer!
He knows nothing about me or my Company. I could fly down in the helicopter to discuss this if he liked. Our Company is responsible for approx 80 to 85 vehicle purchases in a year. To him I was just an annoying voice at the end of the phone.
Its not the outcome its more how I was treated. I honestly felt like a beggar and I should just eff off ....pleb.
Porsche should be very careful how they treat customers. I was disgusted.
:eh!: [/b]
I have an 06 997.1 and have decided to do a bore scope. I thought at first I had a cracked piston but it turned out to be a machining mark.
Anyway, long story short, despite it only being quite minor I have decided to go ahead with an IMS and a rebuild and its in at the moment.
Now bear in mind this a used car of 13 years, 85K but otherwise fine. You cant expect the world!!
I decided to speak to Porsche Customer Care to ask for some guidance and to enquire if there are any schemes, offers, vouchers, discounts for those effected by this issue.
Before really answering my question he pointed out that Porsche was under no obligation to help me, as the car was an older model.
I explained I understood that but it was simple enquiry relating to an issue during design and manufacture. I wasnt there shaking a stick, more asking advice. Was there such a thing?? A fair question I thought.
If not I suggested Porsche might extend me some discount, a voucher or just supply a part or two to help.
I was told they are under no obligation to help me.
I asked about the bore scoring,,,, he apparently had never heard of any problems with bore scoring as far as he knew. Was there anything else he could help me with?
Now we are entering a rather strange conversation now, a worrying attitude.
I explained that I found his comment a little sharp and dismissive when I was asking for ADVICE. I wasnt there to blame, to accuse, to demand rather to ask for assistance.
We are under no obli.......
I said look, apart from my issue, how do you think this sounds to a loyal customer? I have a owned 7 or 8 Porsches in my time, some new, some used. But I was a customer!
He knows nothing about me or my Company. I could fly down in the helicopter to discuss this if he liked. Our Company is responsible for approx 80 to 85 vehicle purchases in a year. To him I was just an annoying voice at the end of the phone.
Its not the outcome its more how I was treated. I honestly felt like a beggar and I should just eff off ....pleb.
Porsche should be very careful how they treat customers. I was disgusted.
:eh!: [/b]
