I collected my new 992 4S Cab on the 19th June, it lasted 15 minutes before the dash failed. I returned the car to the dealer the next day, almost 5 weeks later the car is still there with no news on replacement parts or repair. Dealer unable to help as Germany not responding with date for replacement part. Porsche UK customer services are laughable, their response was that cars malfunction, that's why they give a warranty.
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New 992 lasted 15 minutes!
- Thread starter BTJ
- Start date
apollokre1d
Paul Ricard
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apollokre1d said:
Rhodris-dad
Imola
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- 28 Nov 2013
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- 858
BTJ said:
Yes cars malfunction but it doesn't take 5 weeks to fix them.
Ask for your money back as it is not fit for purpose (that might make them get a move on).
Please name the OPC concerned.
Shocking, absolutely shocking.
I hope it is resolved quickly.
apollokre1d
Paul Ricard
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DP
Porsche News
Moderator
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BTJ said:
Completely shocking on all counts
and their reason why the courtesy car's keeping changing ?
Can i just humbly say that the OPC is caught between a rock and a hard place .. they request a part from porsche , as it's a new car there are often very little spares available as they are all being fitted to the cars in production .
Supply and demand .. item is made for a car and fitted with no redundancies .
Therefore the OPC has to wait until porsche actually send them a replacement unit .. there's nothing else they can do ..
They bear the brunt of the customer's frustration ( i fully understand that ) but there is simply nothing they can do about it .
With a new car and a fault then the item may well need redesigning or new software .. porsche will sort that but its not straight away .. hence another wait whilst the item is redesigned .
There have been a few issues with this model as there has been going way back with all new models .
i've seen it since the launch of the 997 up until the 991 turbo which had a stop sale at one point .. i was kinda responsible for that as i came across one of the first instances of a brake disc fault on these which lead to the stopping of Any car being delivered until it was re designed ... that again took weeks .
As the cars get more complicated then there are often more faults and things that need fixing , this also compounds the effect as R&D at porsche never used to be that large so things take time .
In short .. Blame porsche .. not the poor OPC ..
My 2 pennys which in not way helps but hopefully moves the blame .
Considering i've not been at an OPC for a few years and work at an Indy i know it's nothing to do with me .. but i do feel blame should be sent to the people that deserve it .
With regards to different loan cars then long term problems and service often use a sales demo car .. these are booked out in advance for test drives so a customer often has to swop with another car so that a customer can demo a car .
OPC only has a limited number of cars and these are often used to try and sell one so it's always a juggling act between service and sales and what cars they have available .
There is also the second problem of only so many miles can be accrued on a demo / loan car before its retired for sale and a new one ordered .
OPC may well get the demo cars cheap but they have to sell them on at some point so a mileage limit is required .
Supply and demand .. item is made for a car and fitted with no redundancies .
Therefore the OPC has to wait until porsche actually send them a replacement unit .. there's nothing else they can do ..
They bear the brunt of the customer's frustration ( i fully understand that ) but there is simply nothing they can do about it .
With a new car and a fault then the item may well need redesigning or new software .. porsche will sort that but its not straight away .. hence another wait whilst the item is redesigned .
There have been a few issues with this model as there has been going way back with all new models .
i've seen it since the launch of the 997 up until the 991 turbo which had a stop sale at one point .. i was kinda responsible for that as i came across one of the first instances of a brake disc fault on these which lead to the stopping of Any car being delivered until it was re designed ... that again took weeks .
As the cars get more complicated then there are often more faults and things that need fixing , this also compounds the effect as R&D at porsche never used to be that large so things take time .
In short .. Blame porsche .. not the poor OPC ..
My 2 pennys which in not way helps but hopefully moves the blame .
Considering i've not been at an OPC for a few years and work at an Indy i know it's nothing to do with me .. but i do feel blame should be sent to the people that deserve it .
With regards to different loan cars then long term problems and service often use a sales demo car .. these are booked out in advance for test drives so a customer often has to swop with another car so that a customer can demo a car .
OPC only has a limited number of cars and these are often used to try and sell one so it's always a juggling act between service and sales and what cars they have available .
There is also the second problem of only so many miles can be accrued on a demo / loan car before its retired for sale and a new one ordered .
OPC may well get the demo cars cheap but they have to sell them on at some point so a mileage limit is required .
I haven't been able to buy a brand new car all too often but have bought used prestige cars secondhand,
I was always under the idea that quite often new models can suffer from design niggles recalls etc, so pays to buy them 12-18 months from release to iron out the chaff.
Would be a bit of a downer if your new motor failed like this though, their advertising says more digital than before, a feature I don't like.
Not the dealers fault though but makes them look bad.
I was always under the idea that quite often new models can suffer from design niggles recalls etc, so pays to buy them 12-18 months from release to iron out the chaff.
Would be a bit of a downer if your new motor failed like this though, their advertising says more digital than before, a feature I don't like.
Not the dealers fault though but makes them look bad.
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