Welcome to 911UK
The only place for Porsche, 911uk is the definitive enthusiast and resource site for the Porsche 911.
Registration is fast, simple and absolutely free, so join up today for full access to the site and benefit from latest member offers.

Porsche Classifieds
Sell Your Porsche on 911uk
Create a Free Classified Advert
Search Ads
Classified Adverts FAQ
Trade Classified Information
Buyer & Seller Fraud Protection
Consumer Rights Act
Pre Purchase Inspection (PPI)
Porsche Car Sourcing
Porsche Cars Wanted
Official Porsche Centre Reviews
Model
Stock
Porsche 911
992 : 2019- 0
991 : 2011- 26
997 : 2004- 57
996 : 1997-2005 32
993 : 1993-1998 2
964 : 1989-1993 0
Carrera 3.2 : 1983-1989 2
Carrera SC : 1977-1983 3
930 Turbo : 1975-1989 1
Early 911 : 1964-1977 1
Porsche Other Models
Classic : 1950-1965 0
Boxster : 1997- 27
Cayman : 2005- 21
Cayenne : 2003- 7
Macan : 2014- 5
Panamera : 2009- 0
912-914-924-928-944-968 0
959 - CarreraGT - RaceCar 0
Car Parts For Sale & Wanted
Other Items For Sale & Wanted
Wheels Tyres For Sale & Wanted
Number Plates For Sale Wanted

Porsche Services
Porsche Body Shop Repair
Paint Protection & Wrapping
Porsche Classic Insurance
Porsche Classic Parts
Porsche Classic Restoration
Porsche Design Collection
Porsche Engine Gearbox Rebuild
Porsche Heritage & History
Porsche News
Porsche Picture Gallery
Win a New Porsche 911

Porsche Parts
Body Parts, Body Styling
Brakes, Clearance
Electrical, Exhausts
Engine Cooling, Engine Electrical
Engine Rebuild, Heating Cooling
Interior Incar, Lighting
Rubber Seals, Service Parts
Steering, Suspension
Transmission, Workshop Tools
Early 911, 911 - 930, 928 - 968
964 - 993, 996 - 997, Boxster
Cayman, Cayenne, Panamera

Porsche Model Range
911 [992] 2018-Current
Porsche 911 [992]
911 [991] 2011-2019
Porsche 911 [991]
911 [997] 2004-2012
Porsche 911 [997]
911 [GT] GT1-GT2-GT3
Porsche 911 [GT]
911 [996] 1997-2005
Porsche 911 [996]
911 [993] 1993-1998
Porsche 911 [993]
911 [RS] RS-RSR
Porsche 911 [RS]
911 [964] 1989-1993
Porsche 911 [964]
911 3.2 1983-1989
Porsche 911 3.2 Carrera
911 SC 1977-1983
Porsche 911 SC
911 [Early] 1964-1977
Porsche 911 [Early]
Boxster & Cayman
Porsche Boxster & Cayman
Cayenne & Panamera
Porsche Cayenne & Panamera

911uk Site Partners

Post new topic   Reply to topic
Author Message
The return of Marty Wild
Kyalami


Joined: 04 Nov 2016
Posts: 1969



PostPosted: Sun Jul 07, 2019 12:12 pm    Post subject: Sorry saga dealing with a well know shop Reply with quote

Bought the GT3 Reps from D911 knowing their customer service isn’t usually up to much. One of the seats arrived with the Alcantara lining having lifted away from one of the bolsters. Called them up saying it would need to be swapped with another one.

They said they would need to see pics first, fair enough but this worried me as I knew they had ignored an email on an unrelated matter a few weeks before. When I mentioned this, the gruff sounding member of staff said it was simply impossible that they’d not reply to an email. So I forwarded on the auto-response I had received when I had emailed them before. No apologies, no explanation just received an email asking me to resend my original email.

Alas, they did however reply promptly to the pics of the seat and agreed that they would have DPD pick up the seat the very next day whilst dropping off another that they had personally checked to be fine. So I took the next day off work to be there to facilitate the swap, got to around 11am and I hadn’t heard anything from DPD when I had done by this point with the initial delivery. Gave them a call, the lady I spoke to checked the system and said the item had not been shipped and it was due to leave that day. I explained I had taken the day off having been told the swap would happen on the current day.

Asked to be put through to her colleague that had been dealing with it all, he said there had been a mistake which was beyond his control. And that it would be sent out the next day. Wasn’t impressed asked if I could come collect it, knowing how shocking the customer service had been thus far I asked to be assured in no uncertain terms that if I committed to the 100 mile round trip that the seat would still be there and of a suitable quality.

Set off, brought the defective seat back, picked up a new one which was indeed satisfactory in condition. Asked about some sort of compensation for the trouble of a day off, 100 mile trip etc.... not interested. I had also as part of the order bought a replacement key case, which turns out is only the buttons. Asked if I could swap it for an emblem for the key cases? They agreed, no mention of the fact he part I was returning cost more than the part I was to take away.

Then just to finish it off, they emailed me to write up a review on TrustPilot. Dealing with this outfit is painful, not sure I've ever known it any other way.
_________________
Life's too short for cr4ppy cars, keep it German!

Boxster S 986.1
Cayman S 987.1 (gone but not forgotten)
 
  
View user's profile Send private message
   
Display posts from previous:   
Post new topic   Reply to topic   All times are GMT - 12 Hours
Page 1 of 1

 
Jump to:  

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
You can attach files in this forum
You can download files in this forum
You cannot post calendar events in this forum