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sinannasirli
Newbie


Joined: 21 Jun 2019
Posts: 4



PostPosted: Fri Jun 21, 2019 2:53 pm    Post subject: www.porscheshop.co.uk <<< Disappointment Reply with quote

Hello,
I am a new owner of a 996 Carrera 4. The very first thing that I did was to order a power steering hose for my new car.. I browsed quite a few and decided that porscheshop.co.uk is a trustable dealer for car parts..

Instead of ordering from the main Porsche Dealer in Turkey, I thought it would be faster as they listed as in stock. (also my main Porsche dealer told me that they have to request the item from Germany, and could not give me a fixed price due to exchange rates ( I do live in Turkey)

Two weeks later... the hose arrived... and here are the pictures..THe hose supposed to be brand new.. Who sells a second hand hose after all?? Does this web site always sell second hand items?? Wasn't cheap either..

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917k
Magny-Cours


Joined: 02 Jun 2003
Posts: 2558
Location: Bromley, kent

2011 Porsche Cayman 987

PostPosted: Fri Jun 21, 2019 3:50 pm    Post subject: Reply with quote

I had one dealing with them, many years ago, and would never buy from them again

Type 911 first port of call, and Design 911 if Matt cant get what you want

Assumes the part isn't cheaper from Porsche direct as they sometimes are
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Gazc2
Watkins Glen


Joined: 08 Nov 2003
Posts: 2068
Location: Perthshire


PostPosted: Fri Jun 21, 2019 5:08 pm    Post subject: Reply with quote

Agree with everything 917 has said Matt at type911 is spot on wouldn't go near Porscheshop nooo
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Kryton
Nürburgring


Joined: 05 Mar 2005
Posts: 410



PostPosted: Fri Jun 21, 2019 5:48 pm    Post subject: Reply with quote

Looks like you've been ripped off OP, did you pay by Credit card?
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The return of Marty Wild
Kyalami


Joined: 04 Nov 2016
Posts: 1841



PostPosted: Fri Jun 21, 2019 6:01 pm    Post subject: Reply with quote

Only bought a couple of things from PS, transactions went smoothly.

D911 has precious little customer service, always painful to deal with.

Not used Type911, cheers for the heads up.
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patpending
Imola


Joined: 11 Jun 2018
Posts: 853
Location: IoM


PostPosted: Fri Jun 21, 2019 7:05 pm    Post subject: Reply with quote

https://jasmine-porschalink.co.uk/

Always had great service and support when buying new or used parts.
 
  
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James M-S
Suzuka


Joined: 11 Apr 2017
Posts: 1114
Location: Derbyshire

2009 Porsche 997 Carrera 2

PostPosted: Fri Jun 21, 2019 9:18 pm    Post subject: Reply with quote

I had great service from frazerpart recently. Based in Liverpool but will ship internationally.
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sinannasirli
Newbie


Joined: 21 Jun 2019
Posts: 4



PostPosted: Sat Jun 22, 2019 7:11 am    Post subject: Reply with quote

Kryton wrote:
Looks like you've been ripped off OP, did you pay by Credit card?

I did pay with credit card, but not sure if the credit card company would work like it would work in the US, so that I can put a claim on them.. Will ask if anything can be done..

Porscheshop replied to me that they do pressure testing before sending out and I can return the part if "not required"!!

However about the postage back and forth and the tax ( about maybe 100 gbp in total) they did not answer if they are going to refund.

But I also hesitate to send it back, because I have read on quite a few posts that they are reluctant to pay back even after returning goodsl and some people have been waiting for months...

I wich I had checked the reviews first! Sending a used part is a complete scam.. Absolute no explanation at all with a picture of a brand new piece next to it.
 
  
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Pickse
Spa-Francorchamps


Joined: 20 Jul 2013
Posts: 366
Location: Fleet, Hants


PostPosted: Sat Jun 22, 2019 10:57 am    Post subject: Reply with quote

A plus one for Type911.
I also use Bell & Colevill, https://www.deroure.com/ as I find their parts diagrams a useful reference. Prices are usually less the D911 also. Thumb
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sinannasirli
Newbie


Joined: 21 Jun 2019
Posts: 4



PostPosted: Tue Jun 25, 2019 12:55 pm    Post subject: Reply with quote

So another lesson learned Smile
Always check credibility of a parts supplier before you buy...

I will probably return the item, but not be able to get a refund..

I will try my best that no-one by mistake orders from this web site ever!
 
  
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Wh1t3Kn1ght
Monza


Joined: 22 Aug 2018
Posts: 228


2001 Porsche 996 Carrera 2

PostPosted: Tue Jun 25, 2019 4:02 pm    Post subject: Reply with quote

Yes bunch of Bandit in my opinion...

I'm surprised Porsche haven't tried to stop them especially with the business name they are using as they are almost impersonating the business and especially the way they just list dealer parts at massively inflated prices.

Although I've had a bad experience with them I did receive brand new parts so sending out used parts is a new one!

How much did they charge you out of interest?

Probably better to get it from the dealer even if you do have to wait - no import taxes then as the dealer will (hopefully) cover that.

Best of luck!
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sinannasirli
Newbie


Joined: 21 Jun 2019
Posts: 4



PostPosted: Tue Jun 25, 2019 4:37 pm    Post subject: Reply with quote

They charged me 152 gbp+ VAT , delivery included(25 gbp)
This was totally in line with Deroure price list of 133 + VAT + Postage.
But Deroure stated bose as factory order, whereas PS listed as in stock (yet took 1 week to send out). Main reason why i have chosen them..

So either way, i will lose VAT paid at customs plus twice the shipping charges to Turkey, totalling nearly 100 gbp if i send back

They are probably counting on that and sending whatever crap they can find for overseas orders.. spotted a lot of similar complaints after my experience..
 
  
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Clanky
Österreich


Joined: 24 Aug 2012
Posts: 974
Location: Scotland

2007 Porsche 997 Turbo

PostPosted: Sun Jun 30, 2019 10:31 am    Post subject: Reply with quote

sinannasirli wrote:
They charged me 152 gbp+ VAT , delivery included(25 gbp)
This was totally in line with Deroure price list of 133 + VAT + Postage.
But Deroure stated bose as factory order, whereas PS listed as in stock (yet took 1 week to send out). Main reason why i have chosen them..

So either way, i will lose VAT paid at customs plus twice the shipping charges to Turkey, totalling nearly 100 gbp if i send back

They are probably counting on that and sending whatever crap they can find for overseas orders.. spotted a lot of similar complaints after my experience..


I think it's always worthwhile trying your local OPC before buying anything online. After all, where do the parts come from?

I've found several parts cheaper through my local which were massively over priced from the well known online places...
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Rojdog
Silverstone


Joined: 08 Nov 2018
Posts: 138
Location: Essex


PostPosted: Sun Jun 30, 2019 3:23 pm    Post subject: Reply with quote

Ordered a MAF sensor from them for a boxster, opened it up and clearly had been used. Emailed them and they agreed to return and refund but had to chase them up numerous times. Didn't get the money back until 2 weeks after they received the return...
 
  
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