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Author Message
M&MD&D
Trainee


Joined: 28 Jul 2015
Posts: 64



PostPosted: Wed Dec 12, 2018 12:27 pm    Post subject: Reply with quote

RB79 wrote:
So an update, the aftersales manager rang me today and spent 10 minutes chatting. In summary:
1. Acknowledgement of the mistake and a sincere apology (or so it felt)
2. They have interviewed everyone involved, acknowledged my instructions were clear and apparently the error fell on a valeter who was stopped mid wash and service advisor informed of the error at the time.
3. Accept service advisor should have rung me / apologised when I came to
collect it which was the main error
4. Apology service manager should have spoken to me on the day as requested
5. Invited me to take the car to their body shop so I can discuss the ‘damage’ and they are happy to discuss a plan to rectify it to my satisfaction.

I will absolutely take my hat off to them - fairplay.


Sounds like very positive developments thumbsup
 
  
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The return of Marty Wild
Kyalami


Joined: 04 Nov 2016
Posts: 1839



PostPosted: Wed Dec 12, 2018 12:39 pm    Post subject: Reply with quote

Happy days! Let us know how you get on!
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GMG
Nürburgring


Joined: 07 Jan 2018
Posts: 459
Location: Devon


PostPosted: Wed Dec 12, 2018 12:51 pm    Post subject: Reply with quote

...my wife thinks titanium wheel nuts are somewhat over priced given the modest weight advantages that they offer; she is cognisant of their rust resisting properties nevertheless believes their cost is not offset by their benefit...
 
  
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RB79
Trainee


Joined: 03 Dec 2017
Posts: 73



PostPosted: Wed Dec 12, 2018 1:25 pm    Post subject: Reply with quote

GMG wrote:
...my wife thinks titanium wheel nuts are somewhat over priced given the modest weight advantages that they offer; she is cognisant of their rust resisting properties nevertheless believes their cost is not offset by their benefit...


Is your wife free to come to the bodyshop with me? I’d really appreciate her wisdom.
 
  
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The return of Marty Wild
Kyalami


Joined: 04 Nov 2016
Posts: 1839



PostPosted: Wed Dec 12, 2018 1:44 pm    Post subject: Reply with quote

Where she at with the ‘Gundo Hack’?
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HSC911
Long Beach


Joined: 23 Jul 2014
Posts: 6727
Location: Bedford


PostPosted: Wed Dec 12, 2018 1:56 pm    Post subject: Reply with quote

I think there are going to be lots of references to GMG's wife from now on The Wife

Grin
 
  
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RB79
Trainee


Joined: 03 Dec 2017
Posts: 73



PostPosted: Wed Dec 12, 2018 2:02 pm    Post subject: Reply with quote

HSC911 wrote:
I think there are going to be lots of references to GMG's wife from now on The Wife

Grin


Can she solve Brexit? GMG’s wife for PM and he should be Transport Sec. First job, cars made of paper by 2020. Let’s start a campaign.
 
  
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HSC911
Long Beach


Joined: 23 Jul 2014
Posts: 6727
Location: Bedford


PostPosted: Wed Dec 12, 2018 2:03 pm    Post subject: Reply with quote

RB79 wrote:
Can she solve Brexit? GMG’s wife for PM and he should be Transport Sec. First job, cars made of paper by 2020. Let’s start a campaign.


Floor
 
  
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The return of Marty Wild
Kyalami


Joined: 04 Nov 2016
Posts: 1839



PostPosted: Wed Dec 12, 2018 2:27 pm    Post subject: Reply with quote

Laughing

Almost brought Brexit into it but figured I’d not make it political Smile
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Robertb
Dijon


Joined: 01 Sep 2003
Posts: 7308
Location: South Oxfordshire

2002 Porsche 996 Carrera 4S

PostPosted: Wed Dec 12, 2018 4:31 pm    Post subject: Reply with quote

RB79 wrote:
HSC911 wrote:
I think there are going to be lots of references to GMG's wife from now on The Wife

Grin


Can she solve Brexit? GMG’s wife for PM and he should be Transport Sec. First job, cars made of paper by 2020. Let’s start a campaign.


Well GMG's part of the way there... he will tell you his 911 had an engine made of chocolate Wall
_________________
"911- the guilt-free supercar"

Current: 2003 C4S Coupe, seal/black

Ex: '02 C4S Coupe, '96 993 Targa, '88 Carrera Sport Coupe
 
  
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Porkaholic
Spa-Francorchamps


Joined: 11 Jan 2009
Posts: 297
Location: Cornwall

2009 Porsche 997 Carrera 4S

PostPosted: Wed Dec 12, 2018 4:52 pm    Post subject: Reply with quote

Pop Corn more please!
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RB79
Trainee


Joined: 03 Dec 2017
Posts: 73



PostPosted: Wed Dec 12, 2018 5:16 pm    Post subject: Reply with quote

Robertb wrote:
RB79 wrote:
HSC911 wrote:
I think there are going to be lots of references to GMG's wife from now on The Wife

Grin


Can she solve Brexit? GMG’s wife for PM and he should be Transport Sec. First job, cars made of paper by 2020. Let’s start a campaign.


Well GMG's part of the way there... he will tell you his 911 had an engine made of chocolate Wall


Chocolate? It might be those rusty bolts Mrs GMG knows all about.
I am just delighted that he gave my pointless thread so much time and attention when he could have just ignored it. And to have made it on the agenda for him and Mrs GMG’s pillowtalk last night was special (although talking about a bloke having issues with washing might have spoilt the romantic mood Smile )
 
  
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GMG
Nürburgring


Joined: 07 Jan 2018
Posts: 459
Location: Devon


PostPosted: Wed Dec 12, 2018 5:48 pm    Post subject: Reply with quote

...you love me ,you really love me....
 
  
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BigLion
Trainee


Joined: 07 Mar 2016
Posts: 52



PostPosted: Wed Dec 12, 2018 6:47 pm    Post subject: Reply with quote

OP was the paint work damaged?
 
  
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RB79
Trainee


Joined: 03 Dec 2017
Posts: 73



PostPosted: Wed Dec 12, 2018 6:55 pm    Post subject: Reply with quote

BigLion wrote:
OP was the paint work damaged?


Yes they’ve admitted it had begun to be ‘washed’ so (likely dirty) rag applied after a quick hosing. So there are now swirls over the areas he did before he read the sign in the front screen (he started at the back). Main area is right rear wing, probably accentuated by the 4S’ wider hips and my garage lights.

Annoying but, contrary to what some people thought, I wasn’t making it up and they have agreed to meet up next week and come up with a plan to put it right. DP rang me tonight was well to apologise and is going to meet me next week.

They may have got it wrong but I applaud them for trying to put it right
 
  
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deMort
Dijon


Joined: 21 Mar 2015
Posts: 7573
Location: Brighton


PostPosted: Wed Dec 12, 2018 7:23 pm    Post subject: Reply with quote

I had faith in the OPC Very Happy

Damage is damage how ever it happens and what ever the damage is .

Most garages try to maintain customer relations .. none of us really want to loose repeat work or indeed sales so when things like this happen they own up and do their best to rectifiy the fault ... ill admit you had to talk to the GM first but you get my drift .

Hopefully the valeter wasnt a contract guy ( OPC,s tend to use these companys more and more ) .. if so hes probably out of a job .
_________________
.

My Daughter's Crowdfunding has hit the target .

Thank you all so Very much .

She's not going until july 2020 though .



Mechanic

7pm - 9pm

Now At An Indy.
 
  
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RB79
Trainee


Joined: 03 Dec 2017
Posts: 73



PostPosted: Wed Dec 12, 2018 7:38 pm    Post subject: Reply with quote

deMort wrote:
I had faith in the OPC Very Happy

Damage is damage how ever it happens and what ever the damage is .

Most garages try to maintain customer relations .. none of us really want to loose repeat work or indeed sales so when things like this happen they own up and do their best to rectifiy the fault ... ill admit you had to talk to the GM first but you get my drift .

Hopefully the valeter wasnt a contract guy ( OPC,s tend to use these companys more and more ) .. if so hes probably out of a job .


Indeed, not looking to punish any individual especially valeter and appreciate a lot of these guys are hard workers trying to earn money for their kids etc - I’d just politely ask not to wash my car.
 
  
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BChivs
Spa-Francorchamps


Joined: 02 Aug 2017
Posts: 353



PostPosted: Wed Dec 12, 2018 8:35 pm    Post subject: Reply with quote

This topic will always get mixed comments and some will always scoff....detailing is not everyone’s bag and sometimes considered a bit geeky/ocd but then we are all different.
This is a principle thing and the Op in my eyes is not over reacting. I bought a used car from a main dealer and wrongly or rightly bought it over the phone assured it would be prepared to the highest standards. After driving a long way to collect was disgusted to arrive and find it covered in swirls and tree sap. What made it worse is when I raised it with the sales man he picked at the tree sap with his finger nail, and disappeared into the workshop returning with an old T-shirt and some 3m! I had the cars paint corrected by a specialist once home and billed the dealer who paid up! The point is they obviously had ver6 little knowledge of car care or paint protection hence why it is acceptable to ask a dealer not to wash when you have such standards.
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GMG
Nürburgring


Joined: 07 Jan 2018
Posts: 459
Location: Devon


PostPosted: Wed Dec 12, 2018 8:47 pm    Post subject: Reply with quote

...they'll sort your paint work out this time and then rag the arse of it from cold the next time you book it in for a service...

No such thing as a free lunch you know...
 
  
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Kyalami


Joined: 04 Nov 2016
Posts: 1839



PostPosted: Wed Dec 12, 2018 9:22 pm    Post subject: Reply with quote

Take it to deMort. Failing that, you take a picture of the mileage and agree it with them. Leave a camera on the dash.

A mate did the latter in his Audi, proved they didn’t do the work they said, had people sitting on the wings, all sorts. Heads rolled the following day.
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