baldguy
Hockenheim
- Joined
- 9 Nov 2010
- Messages
- 714
I need advice please from you guys n gals....
I recently came back to Porsche after having three 911's in the past and bought a 2013 Cayenne Turbo from a OPC.
The sale went well and I collected the car on 18th October. The sales guy was on holiday from 22nd October for the week so I awaited his return as there is two items I'd like fixed/looked at.
I spoke to him on Monday 29th October and mentioned that since I collected the Cayenne the brakes were squealing badly and i wanted it rectified. there was no immediate "of course sir I can get that done"... what he said was "our 11 point check would have picked up any issues and have you tried braking hard a few times as the cars been sitting for a while" I'm far from stupid in the car world after 3 previous Porsches, 2 Lamborghinis, various Mercedes AMG models and Audi RS models to name a few so when he said that I quite frankly insulted and said similar words to him.
As I'm sure you're aware, brake squeal is from worn pads/discs or simply the brake pads need de-glazing and anti-squeal compound applied, probably the latter in this case.
I also mentioned that I'd of thought that any OPC used vehicle should of had the PCM maps upgraded to the latest maps prior to sale but my vehicle is still running 2013 maps, he mentioned there would be a charge for this to myself which I do not agree with and I'd like this upgraded.
I want these 2 simply items rectified at the OPC expense as I don't expect after spending allot of money for a low mileage vehicle this should be at my cost or any used vehicle after such a short time of ownership at an OPC.
I've requested help through Porsche UK after logging a similar email with this info this morning.... what are peoples thoughts on this?
I recently came back to Porsche after having three 911's in the past and bought a 2013 Cayenne Turbo from a OPC.
The sale went well and I collected the car on 18th October. The sales guy was on holiday from 22nd October for the week so I awaited his return as there is two items I'd like fixed/looked at.
I spoke to him on Monday 29th October and mentioned that since I collected the Cayenne the brakes were squealing badly and i wanted it rectified. there was no immediate "of course sir I can get that done"... what he said was "our 11 point check would have picked up any issues and have you tried braking hard a few times as the cars been sitting for a while" I'm far from stupid in the car world after 3 previous Porsches, 2 Lamborghinis, various Mercedes AMG models and Audi RS models to name a few so when he said that I quite frankly insulted and said similar words to him.
As I'm sure you're aware, brake squeal is from worn pads/discs or simply the brake pads need de-glazing and anti-squeal compound applied, probably the latter in this case.
I also mentioned that I'd of thought that any OPC used vehicle should of had the PCM maps upgraded to the latest maps prior to sale but my vehicle is still running 2013 maps, he mentioned there would be a charge for this to myself which I do not agree with and I'd like this upgraded.
I want these 2 simply items rectified at the OPC expense as I don't expect after spending allot of money for a low mileage vehicle this should be at my cost or any used vehicle after such a short time of ownership at an OPC.
I've requested help through Porsche UK after logging a similar email with this info this morning.... what are peoples thoughts on this?