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Nik
Österreich


Joined: 03 Apr 2007
Posts: 878
Location: Surrey


PostPosted: Thu May 17, 2018 11:06 pm    Post subject: OPC Glasgow: Used Sales AVOID!! Reply with quote

Enquired about a car they had for sale, and the salesman came back with an offer. I went back to accept the offer the following morning and they refused, claiming that the prep costs were more than expected ????

Interestingly they then revised the asking price on the Approved Used website to increase it by £2k.

Never experienced behaviour like this from an OPC.... nooo

Surely they should have worked out their prep costs before putting the car up for sale ??? Quite appalled by their behaviour and won’t be doing any business with them.
 
  
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Fatboy74
Silverstone


Joined: 19 Aug 2015
Posts: 121
Location: Suffolk


PostPosted: Fri May 18, 2018 4:47 am    Post subject: Reply with quote

Had the same a good few months ago at OPC Leeds, they sent all the detail I needed to make an informed decision went back to them and the price had gone up 5k, when I questioned this it too was put down to cost of prep Dont know
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Nik
Österreich


Joined: 03 Apr 2007
Posts: 878
Location: Surrey


PostPosted: Fri May 18, 2018 5:49 am    Post subject: Reply with quote

I just can’t understand that. Have just purchased a car from Leeds and it wasn’t all smooth sailing either.

I just don’t get it sometimes....
 
  
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mikeluke
Kyalami


Joined: 03 Jun 2014
Posts: 1918
Location: Hampshire


PostPosted: Fri May 18, 2018 6:41 am    Post subject: Reply with quote

I imagine that they don't actually start getting into the work until they have interest - then when they 'lift the bonnet' the technicians point out all the stuff that actually needs doing to stick a warranty on the car - pretty shoddy practice
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Nik
Österreich


Joined: 03 Apr 2007
Posts: 878
Location: Surrey


PostPosted: Fri May 18, 2018 7:06 am    Post subject: Reply with quote

Agreed.

Well, has put me off dealing with them.
 
  
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PeterS
Fuji


Joined: 01 Nov 2009
Posts: 9285
Location: Solihull

2003 Porsche 996 Carrera 2

PostPosted: Fri May 18, 2018 7:08 am    Post subject: Reply with quote

You should've accepted the offer at the time.

You snooze, you lose.

No reason to avoid an OPC.

If you had accepted the offer and then they came back wanting more money saying more prep was needed than they thought, that would be a different matter.
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spongebob squarepants
Zolder


Joined: 20 Dec 2009
Posts: 5743
Location: Manchester and Iraq


PostPosted: Fri May 18, 2018 7:09 am    Post subject: Reply with quote

Nik wrote:
Agreed.

Well, has put me off dealing with them.
Nik have yto tried ringing the centre principal? Its 2k thats nothing to an OPC, but their reputation is, or even Porsche UK?
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Nik
Österreich


Joined: 03 Apr 2007
Posts: 878
Location: Surrey


PostPosted: Fri May 18, 2018 7:20 am    Post subject: Reply with quote

PeterS wrote:
You should've accepted the offer at the time.

You snooze, you lose.

No reason to avoid an OPC.

If you had accepted the offer and then they came back wanting more money saying more prep was needed than they thought, that would be a different matter.


Offer was made and I accepted overnight. Anyway, it’s just the principle of that bugs me. Appreciate we all have different perspectives, but it’s enough for me not to use them...

... unless they have a car that’s totally mispriced of course!!
 
  
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Nik
Österreich


Joined: 03 Apr 2007
Posts: 878
Location: Surrey


PostPosted: Fri May 18, 2018 7:24 am    Post subject: Reply with quote

spongebob squarepants wrote:
Nik wrote:
Agreed.

Well, has put me off dealing with them.


Nik have yto tried ringing the centre principal? Its 2k thats nothing to an OPC, but their reputation is, or even Porsche UK?


Good point. The sales manager got involved and said they were sorry about not meeting my expectations. Have mentioned that the only issue is that they should have advertised before knowing the prep costs.

Anyway, thanks for the advice and sorry for the rant !!
 
  
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Nik
Österreich


Joined: 03 Apr 2007
Posts: 878
Location: Surrey


PostPosted: Fri May 18, 2018 7:27 am    Post subject: Reply with quote

Just to be clear, the staff have been very courteous and polite. Thumb

It’s just the process that has frustrated me.
 
  
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Gottans
Spa-Francorchamps


Joined: 25 Mar 2016
Posts: 250



PostPosted: Fri May 18, 2018 5:45 pm    Post subject: Reply with quote

Nik wrote:
PeterS wrote:
You should've accepted the offer at the time.

You snooze, you lose.

No reason to avoid an OPC.

If you had accepted the offer and then they came back wanting more money saying more prep was needed than they thought, that would be a different matter.


Offer was made and I accepted overnight. Anyway, it’s just the principle of that bugs me. Appreciate we all have different perspectives, but it’s enough for me not to use them...

... unless they have a car that’s totally mispriced of course!!


It sounds like the offer was accepted and the opc has back tracked, if they have made a mistake with the price are they not legally obliged to take the financial hit and honour the price?
 
  
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grbspeedster
Montreal


Joined: 11 Nov 2007
Posts: 598
Location: Rugby


PostPosted: Fri May 18, 2018 5:52 pm    Post subject: Reply with quote

I'm afraid for all the bells and whistles of an OPC they are after all just used car salesmen! They have the same targets to achieve as your local Ford dealer, I think they abuse the "inspirational" emotion people have with the Porsche name. Not surprised they have acted in this way. Not sure why they feel they are doing you a favour in selling you a car
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squelch
Nürburgring


Joined: 05 Jun 2016
Posts: 498
Location: Bucks


PostPosted: Fri May 18, 2018 5:55 pm    Post subject: Reply with quote

Gottans wrote:
It sounds like the offer was accepted and the opc has back tracked, if they have made a mistake with the price are they not legally obliged to take the financial hit and honour the price?

Strictly speaking, no. It's a common misconception that an advertised price must be honoured, but in fact any pricing is an "invitation to treat". It's just inviting you to offer that amount at which point the seller can either accept or decline. However, if the offer was made and accepted in writing then a contract is made and must be honoured otherwise there would be breach of contract.

It's a pretty poor show though and I'd be making it clear to the dealer principle that it's shoddy way to conduct themselves. I seem to recall a friend was looking at a GT3 a while back and having had a positive discussion with the OPC with a view to going to see the car, the car disappeared from the Porsche Approved website, only to reappear the next day at £5k more!!
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deMort
Dijon


Joined: 21 Mar 2015
Posts: 7294
Location: Brighton


PostPosted: Fri May 18, 2018 7:07 pm    Post subject: Reply with quote

I can only assume things have changed these days as it used to be that NO car could be offered for sale unless it had passed its 111 point check .. to do so would inflict huge fines from Porsche if they found out .

Its also very strange as there are some faults on cars that mean the dealer could Never sell the car .. so to advertise with out any checks re Prep is kinda risky .
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Nimrod
Montreal


Joined: 25 Apr 2015
Posts: 554
Location: East Midlands


PostPosted: Fri May 18, 2018 7:41 pm    Post subject: Reply with quote

The 997 I bought recently Demort needed front pads, a control arm, gearbox calibration and a new tracker after I bought it from an OPC.

I was told this was picked up following prep, the tracker took ages to sort out.
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deMort
Dijon


Joined: 21 Mar 2015
Posts: 7294
Location: Brighton


PostPosted: Fri May 18, 2018 8:06 pm    Post subject: Reply with quote

Every OPC is different in the standards of the 111 point inspection ..

Example .. dealers move cars around as a customer say in the south wants a certain spec that a dealer in the north has .. on inspection its found to have items that we were not happy with so were recified and the cost was passed onto the supplying dealer .. the other way would also be true .

Trackers are a pain at best , we didnt check them on a 111 point check so its after the customer has bought the car and tryed to activate it that the problem arrises .. yup .. its not the best practise and perhaps some dealers did go through the process .. it would be sorted under warrenty .

At the end of the day a mechanic has 1.5 hours to do the 111 point check .. best if i dont mention bonus here .

I dont understand the pads / control arm .. pads should be no less than 50 % worn to pass a 111 check .. normally replaced with discs as well .. perhaps a noise ?

Calibration so PDK .. again its not and cant be checked at an inspection .. 2 mile road test was pretty much the norm for my old OPC .. not going to fault a gearbox in that time .

I didnt quite understand your post so answered as best as .. im happy to go through any of it again if you want .. bear in mind though ive been out of the network for over 3 years now .. things might have changed .. or slipped shall we say Very Happy
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Nimrod
Montreal


Joined: 25 Apr 2015
Posts: 554
Location: East Midlands


PostPosted: Fri May 18, 2018 9:26 pm    Post subject: Reply with quote

My mistake Demort it was front disks that were changed after its inspection as well as the control arm, This was after I had bought the car and it was available for sale on the forecourt. The disks were obvious by looking .

Fully accept that the gearbox wouldn't be picked up until used properly.
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Main Force Patrol
Spa-Francorchamps


Joined: 10 Dec 2017
Posts: 301
Location: Wirral - The cold North


PostPosted: Sat May 19, 2018 9:24 am    Post subject: Reply with quote

I just did the 111 Check and 2 Warranty dance with OPC Chester, I have to admit I wasn’t expecting much help or delivery but they were more than excellent.
Yes it cost me a lot of money but I got what I wanted at a price I think was fair ( by Porsche standards ) and the Service Team could not have been more helpful, transparent and kept me informed. I even got a red Porsche toy for my Office as a freeby Very Happy

Having said all this, I’m appalled at OPC Glasgow and their behaviour but I wouldn’t let that put you off the OPC network they have a place especially if like me you haven’t lifted a spanner in 10 years PC
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deMort
Dijon


Joined: 21 Mar 2015
Posts: 7294
Location: Brighton


PostPosted: Sat May 19, 2018 6:21 pm    Post subject: Reply with quote

I try to stick up for OPC,s and Indys here .. a lone voice i know Very Happy

I have no problem with OPC , i spent 10 happy years at one , well 9 and 1 not so as things changed .

We do our best but i also realise since joining here that not all Garages are equal Sad

I also know when to question what garages do these days .. something i have again learned since joining .

Glasgow .. i think they are Sytner .. my old OPC was .
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Eey_ore_9
Monza


Joined: 14 Jan 2014
Posts: 173


2002 Porsche 996 Turbo

PostPosted: Sat May 19, 2018 9:26 pm    Post subject: Re Marvin hagler Reply with quote

When they came back with the higher revised price you should have hit them back with an even lower offer and worked back to your original offer.sometimes I think these dealers like to play games!
If I agree to sell something to someone I don't go back to them and tell them it's now gone up in price..... you don't sell things when you do this. The difficulty in it is if you looked at it agreed a price then someone else looks at it and dealer gets a better hit they're going to ask you for more money or sell it to other buyer anyway.in my book that's good business but terrible customer service and so if your going to be treated like that at the buying stage dread to think what the rest of the experience would be like?
 
  
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