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911_AS
Imola


Joined: 22 Apr 2013
Posts: 866
Location: London

2012 Porsche 991 Carrera S

PostPosted: Sat Mar 03, 2018 6:16 pm    Post subject: Reply with quote

996ttalot wrote:
911_AS wrote:
ragpicker wrote:
£2000 for a front end blow over!??? Surprised


Tell me about it! I nearly fell off my chair when I saw the quote!!
if by FE you mean bonnet, bumper and wings £2k is cheap - removing the bumper on 991 model for example takes more time than previous models.

I can tell you that FE respray by Porsche approved body shop is £3500 plus vat.

Ken


The quote was for Front Bumper only. The Bonnet and Wings are NOT included.
_________________
991.1 C2S. 2012. Basalt Black. PDK.
997.2 C2S. 2010. Meteor Grey. PDK. SOLD.
997.1 C2S. 2006. Basalt Black. Manual. SOLD.

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996ttalot
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Joined: 21 Sep 2009
Posts: 1508
Location: Horley Gatwick


PostPosted: Sat Mar 03, 2018 6:18 pm    Post subject: Reply with quote

911_AS wrote:
996ttalot wrote:
911_AS wrote:
ragpicker wrote:
£2000 for a front end blow over!??? Surprised


Tell me about it! I nearly fell off my chair when I saw the quote!!
if by FE you mean bonnet, bumper and wings £2k is cheap - removing the bumper on 991 model for example takes more time than previous models.

I can tell you that FE respray by Porsche approved body shop is £3500 plus vat.

Ken


The quote was for Front Bumper only. The Bonnet and Wings are NOT included.
Front bumper only - should be £800 plus vat at PABS tops.

£2k is a joke
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Clanky
Österreich


Joined: 24 Aug 2012
Posts: 970
Location: Scotland

2007 Porsche 997 Turbo

PostPosted: Sun Mar 04, 2018 10:09 am    Post subject: Reply with quote

ragpicker wrote:
£2000 for a front end blow over!??? Surprised


My thoughts exactly!

Surprised
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911_AS
Imola


Joined: 22 Apr 2013
Posts: 866
Location: London

2012 Porsche 991 Carrera S

PostPosted: Thu Mar 08, 2018 2:45 pm    Post subject: Reply with quote

Just a quick update on this -

Following my email to the Centre Principal, OPC Edinburgh offered me the £500, and also agreed to cover the cost of the Sat Nav 7-digit upgrade from any local OPC (I have booked my car into OPC East London to have the work carried out).

Though it took a lot of effort and time, I'm very pleased with their prompt and satisfactory response. Hopefully the Sat Nav upgrade goes without a glitch!

Thanks for all the info and advice, gents.
_________________
991.1 C2S. 2012. Basalt Black. PDK.
997.2 C2S. 2010. Meteor Grey. PDK. SOLD.
997.1 C2S. 2006. Basalt Black. Manual. SOLD.

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911_AS
Imola


Joined: 22 Apr 2013
Posts: 866
Location: London

2012 Porsche 991 Carrera S

PostPosted: Wed Mar 28, 2018 8:59 am    Post subject: Reply with quote

Update: The Sat Nav install was completed successfully by OPC East London.

However, when I collected the car, the SERVICE indicator lit up on the dash, stating the Interim Service was due in April(!). I was surprised by this, as I specifically checked with Edinburgh when I bought the car (December 2017) if the car had been serviced. They confirmed it was prior to sale, and no service was due for two years. The Service book was also stamped to reflect this, hence the confusion.

After a bit of investigating, it was deemed only the OIL and Filter 'service' was done, but not the six-year interim minor service (my car is a 2012 MY). Naturally, I wasn't too pleased about this, as I clarified this exact point before I bought the car.

Anyway, to cut a very long story short - after some sensible dialogue, OPC Edinburgh kindly agreed to cover the costs of the remaining service items, and offered me a small gesture of goodwill, when requested. Though it is further inconvenience as I'll need to be without the car again, at least there is no additional costs and the car will not need a service until 2020.

So all in all, it's not the best purchasing and after-sales experience I would have hoped for buying from an OPC. BUT, I am glad the dealer has agreed to settle everything with a reasonably amicable approach: can't say fairer than that.
_________________
991.1 C2S. 2012. Basalt Black. PDK.
997.2 C2S. 2010. Meteor Grey. PDK. SOLD.
997.1 C2S. 2006. Basalt Black. Manual. SOLD.

Naturally Aspiring.

 
  
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GARY S
Monza


Joined: 06 Aug 2016
Posts: 175



PostPosted: Wed Mar 28, 2018 9:16 am    Post subject: Reply with quote

Bottom line appears to be that for all the swanky glass & aluminium showrooms OPC's are just a bunch of spivs just in slightly more expensive suits.
 
  
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911_AS
Imola


Joined: 22 Apr 2013
Posts: 866
Location: London

2012 Porsche 991 Carrera S

PostPosted: Wed Mar 28, 2018 12:59 pm    Post subject: Reply with quote

Spot On, GARY S.

Although they have sorted the issues now, my "visions" of having a seamless experience were anything of the sort. I genuinely thought buying a Porsche 911 from an Official Porsche Centre would be a hassle-free, almost utopia-like experience. Sadly, it was not the case.

Unfortunately, in the current climate, Dealers are under pressure to sell sell sell, which leads to less focus and reduced attention-to-detail paid on the customer and on the car. I can honestly say when I bought my previous 997.2 from Stirlings, my experience was much smoother.
_________________
991.1 C2S. 2012. Basalt Black. PDK.
997.2 C2S. 2010. Meteor Grey. PDK. SOLD.
997.1 C2S. 2006. Basalt Black. Manual. SOLD.

Naturally Aspiring.

 
  
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MJA911
Sepang


Joined: 10 Dec 2013
Posts: 2846
Location: Berkshire

2012 Porsche 991 Carrera

PostPosted: Wed Mar 28, 2018 2:21 pm    Post subject: Reply with quote

Ridiculous amount of hassle 911_AS, glad its close to being sorted, but as you say, avoiding stuff like that is part of the reason for buying from an OPC. Mistakes happen but its the reaction to them and how they're dealt with that's revealing. It would have taken a single phone call to where I buy from and I bet it would have been the same at Stirlings.
_________________
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Past pleasures: 997.1 GT3, 997.2 C4S Cab, 993 C2, 997.1 C2S, 996.1 C4
 
  
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Robertb
Dijon


Joined: 01 Sep 2003
Posts: 7311
Location: South Oxfordshire

2002 Porsche 996 Carrera 4S

PostPosted: Wed Mar 28, 2018 3:57 pm    Post subject: Reply with quote

911_AS wrote:
Spot On, GARY S.

Although they have sorted the issues now, my "visions" of having a seamless experience were anything of the sort. I genuinely thought buying a Porsche 911 from an Official Porsche Centre would be a hassle-free, almost utopia-like experience. Sadly, it was not the case.

Unfortunately, in the current climate, Dealers are under pressure to sell sell sell, which leads to less focus and reduced attention-to-detail paid on the customer and on the car. I can honestly say when I bought my previous 997.2 from Stirlings, my experience was much smoother.


The difference is that Mark Pearce cares and his business thrives on its reputation.

OPC's trade on perception, they don't actually give a monkey's about their punters and will get away with whatever they can to the benefit of their P&L.
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911UK
Porsche Community
Porsche Community


Joined: 15 May 2002
Posts: 10286
Location: 911UK

1997 Porsche 993 Carrera 2

PostPosted: Wed Mar 28, 2018 4:08 pm    Post subject: Reply with quote

911_AS wrote:
Update: The Sat Nav install was completed successfully by OPC East London.

However, when I collected the car, the SERVICE indicator lit up on the dash, stating the Interim Service was due in April(!). I was surprised by this, as I specifically checked with Edinburgh when I bought the car (December 2017) if the car had been serviced. They confirmed it was prior to sale, and no service was due for two years. The Service book was also stamped to reflect this, hence the confusion.

After a bit of investigating, it was deemed only the OIL and Filter 'service' was done, but not the six-year interim minor service (my car is a 2012 MY). Naturally, I wasn't too pleased about this, as I clarified this exact point before I bought the car.

Anyway, to cut a very long story short - after some sensible dialogue, OPC Edinburgh kindly agreed to cover the costs of the remaining service items, and offered me a small gesture of goodwill, when requested. Though it is further inconvenience as I'll need to be without the car again, at least there is no additional costs and the car will not need a service until 2020.

So all in all, it's not the best purchasing and after-sales experience I would have hoped for buying from an OPC. BUT, I am glad the dealer has agreed to settle everything with a reasonably amicable approach: can't say fairer than that.


Some times you really cant make it up !
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mark pearce
Approved Trader


Joined: 06 May 2004
Posts: 2737
Location: Nationwide


PostPosted: Wed Mar 28, 2018 4:29 pm    Post subject: Reply with quote

One of my true 'stories' was 2 years ago when an OPC salesman asked me what air cooled engines were.


They ve forgotten one of the basics

Many Porsche buyers are buying a dream ,

Your dream is perfection,

and you ve been dreaming for probably over 20 years of your 911.



But the OPC sell more Macans than 911's and the salesman don't understand the dream , the product and you,
Your not buying a Macan, An Audi TT or a BMW.

Your making your dream come true.


When you stop dreaming, and when I can't make your dream a reality, I have no business.


Someone sent me a Peanuts cartoon the other day

Charlie Brown what does love mean ?

My dad used to have a black Porsche 911


911AS hasn't told you the part of the story, when he collected his new 911, I met him at the OPC to buy his 997 from him,
I spent 30 minutes cleaning the carpet of his new car in the OPC showroom, because it was dirty and they hadn't cleaned it, I thought it wouldn't of been done right, so bought some of my carpet cleaner with me.
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Last edited by mark pearce on Wed Mar 28, 2018 5:07 pm; edited 1 time in total
 
  
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MJA911
Sepang


Joined: 10 Dec 2013
Posts: 2846
Location: Berkshire

2012 Porsche 991 Carrera

PostPosted: Wed Mar 28, 2018 4:52 pm    Post subject: Reply with quote

Great ethos and the carpet cleaning bit is priceless Thumb
_________________
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Past pleasures: 997.1 GT3, 997.2 C4S Cab, 993 C2, 997.1 C2S, 996.1 C4
 
  
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911_AS
Imola


Joined: 22 Apr 2013
Posts: 866
Location: London

2012 Porsche 991 Carrera S

PostPosted: Thu Mar 29, 2018 8:43 am    Post subject: Reply with quote

mark pearce wrote:


Someone sent me a Peanuts cartoon the other day

Charlie Brown what does love mean ?

My dad used to have a black Porsche 911



Love this cartoon! Very Happy
_________________
991.1 C2S. 2012. Basalt Black. PDK.
997.2 C2S. 2010. Meteor Grey. PDK. SOLD.
997.1 C2S. 2006. Basalt Black. Manual. SOLD.

Naturally Aspiring.

 
  
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911_AS
Imola


Joined: 22 Apr 2013
Posts: 866
Location: London

2012 Porsche 991 Carrera S

PostPosted: Thu Mar 29, 2018 8:48 am    Post subject: Reply with quote

MJA911 wrote:
Ridiculous amount of hassle 911_AS, glad its close to being sorted, but as you say, avoiding stuff like that is part of the reason for buying from an OPC. Mistakes happen but its the reaction to them and how they're dealt with that's revealing. It would have taken a single phone call to where I buy from and I bet it would have been the same at Stirlings.


Totally agree. We all know mistakes are going to happen, that's just life! However, as you say, how they are handled speaks volumes about the parties involved.

Mark Pearce would (and has) sorted out issues after one phone call. He really has raised the bar when it comes to customer service, but as he says, when you've worked hard enough to be in a position to buy your dream car, the last thing you want is a product let down by the service. His business, and his character, really are....stirling.

[Sorry, had to!] Floor
_________________
991.1 C2S. 2012. Basalt Black. PDK.
997.2 C2S. 2010. Meteor Grey. PDK. SOLD.
997.1 C2S. 2006. Basalt Black. Manual. SOLD.

Naturally Aspiring.

 
  
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Robertb
Dijon


Joined: 01 Sep 2003
Posts: 7311
Location: South Oxfordshire

2002 Porsche 996 Carrera 4S

PostPosted: Thu Mar 29, 2018 12:19 pm    Post subject: Reply with quote

mark pearce wrote:
One of my true 'stories' was 2 years ago when an OPC salesman asked me what air cooled engines were.



Off topic but amusing nonetheless when I was visiting OPC Reading back in 1999 having a look round, a salesman was moving a nice black 3.2 Supersport Targa that they'd presumably taken in px, with his colleague laughing, saying "what are you doing with that relic".

Its probably worth more now than the entire row of 996s I was looking at at the time... Laughing
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Ex: '02 C4S Coupe, '96 993 Targa, '88 Carrera Sport Coupe
 
  
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