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Trumper112
Newbie


Joined: 20 Oct 2016
Posts: 16
Location: Surrey


PostPosted: Thu May 25, 2017 6:58 am    Post subject: OPC Brooklands - Damage repair Reply with quote

Sent my GTS in for a service and a few minor cosmetic upgrades. Whilst changing a component they (minutely) scratched the gear surround . Straight on the phone to fess up and explain how and when it would be remedied.

After car home two other minor bits of damage discovered now sorted by them after several discussions.

I get that these things happen and boy is their car park manic but I have to say that they were professional. polite and a pleasure to deal with over the few weeks of interaction. Will most certainly continue to use them.

The key message is CHECK YOUR CAR BEFORE YOU TAKE IT AWAY. We are all busy people but it can save a lot of faff. Also take your own before and after photo's. Helps with the chats that follow.

Couldn't recommend them more highly.
 
  
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pzero
General
General


Joined: 18 Jul 2010
Posts: 5519
Location: London


PostPosted: Thu May 25, 2017 7:16 am    Post subject: Reply with quote

Whenever I leave the P car at my local OPC or indie, as a matter of course I always have the person that I give the keys to agree the condition of the car, inside and out. Never known any outfit not happy to do this, can save so much aggravation later.
Let's face it, when accepting a courtesy car It's the dealer that insists that you sign for their car in the condition that it's in. I insist that it works both ways.
_________________
991.1 Carrera GTS
 
  
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Gottans
Spa-Francorchamps


Joined: 25 Mar 2016
Posts: 251



PostPosted: Fri Jun 09, 2017 6:19 pm    Post subject: Reply with quote

A much better response than the slimy excuses, bull *****, half arsed repair proposals that I got when my P&J got damaged.
 
  
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kas750
Shanghai


Joined: 31 Mar 2013
Posts: 4593
Location: Chorley lancashire

2006 Porsche 911

PostPosted: Fri Jun 09, 2017 8:16 pm    Post subject: Reply with quote

pzero wrote:
Whenever I leave the P car at my local OPC or indie, as a matter of course I always have the person that I give the keys to agree the condition of the car, inside and out. Never known any outfit not happy to do this, can save so much aggravation later.
Let's face it, when accepting a courtesy car It's the dealer that insists that you sign for their car in the condition that it's in. I insist that it works both ways.

thumbsup
 
  
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