Posted: Thu May 25, 2017 6:58 am Post subject: OPC Brooklands - Damage repair
Sent my GTS in for a service and a few minor cosmetic upgrades. Whilst changing a component they (minutely) scratched the gear surround . Straight on the phone to fess up and explain how and when it would be remedied.
After car home two other minor bits of damage discovered now sorted by them after several discussions.
I get that these things happen and boy is their car park manic but I have to say that they were professional. polite and a pleasure to deal with over the few weeks of interaction. Will most certainly continue to use them.
The key message is CHECK YOUR CAR BEFORE YOU TAKE IT AWAY. We are all busy people but it can save a lot of faff. Also take your own before and after photo's. Helps with the chats that follow.
Couldn't recommend them more highly.
pzero General
Joined: 18 Jul 2010 Posts: 5610 Location: London
Posted: Thu May 25, 2017 7:16 am Post subject:
Whenever I leave the P car at my local OPC or indie, as a matter of course I always have the person that I give the keys to agree the condition of the car, inside and out. Never known any outfit not happy to do this, can save so much aggravation later.
Let's face it, when accepting a courtesy car It's the dealer that insists that you sign for their car in the condition that it's in. I insist that it works both ways. _________________ 991.1 Carrera GTS
Gottans Spa-Francorchamps
Joined: 25 Mar 2016 Posts: 251
Posted: Fri Jun 09, 2017 6:19 pm Post subject:
A much better response than the slimy excuses, bull *****, half arsed repair proposals that I got when my P&J got damaged.
kas750 Shanghai
Joined: 31 Mar 2013 Posts: 4646 Location: Chorley lancashire
Whenever I leave the P car at my local OPC or indie, as a matter of course I always have the person that I give the keys to agree the condition of the car, inside and out. Never known any outfit not happy to do this, can save so much aggravation later.
Let's face it, when accepting a courtesy car It's the dealer that insists that you sign for their car in the condition that it's in. I insist that it works both ways.
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