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Alex
Le Mans
Le Mans


Joined: 06 Mar 2014
Posts: 17327
Location: The Ribble Valley, Lancashire

2000 Porsche 996 Carrera 4

PostPosted: Tue May 16, 2017 1:22 pm    Post subject: Reply with quote

The ones I've just received are from a totally different company based in the UK who are absolutely disgusted with the way I've been treat, so to ease the blow, have given me these as a gift. They come with lifetime guarantee whilst in my ownership!!!!!
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2000 Manual 996 C4 Arctic Silver Convertible


 
  
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BHZ661
Barcelona


Joined: 03 Feb 2015
Posts: 1335
Location: Milton Keynes


PostPosted: Tue May 16, 2017 1:26 pm    Post subject: Reply with quote

Glad you have a happy ending at long last , where these sent from Dansk or ECP
 
  
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Phil 997
Le Mans
Le Mans


Joined: 05 Dec 2015
Posts: 15734
Location: Bournemouth,Dorset

2009 Porsche 997 Carrera 4S

PostPosted: Tue May 16, 2017 1:27 pm    Post subject: Reply with quote

Grin Great news Alex, glad your all sorted now mate , when are they being fitted. Thumb
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Alex
Le Mans
Le Mans


Joined: 06 Mar 2014
Posts: 17327
Location: The Ribble Valley, Lancashire

2000 Porsche 996 Carrera 4

PostPosted: Tue May 16, 2017 1:29 pm    Post subject: Reply with quote

Early next week hopefully. Can't wait. And many many thanks Phil for all you 'behind the scenes' help with all this. You are a true Gent. Thumb
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Alex
Le Mans
Le Mans


Joined: 06 Mar 2014
Posts: 17327
Location: The Ribble Valley, Lancashire

2000 Porsche 996 Carrera 4

PostPosted: Tue May 16, 2017 1:31 pm    Post subject: Reply with quote

BHZ661 wrote:
Glad you have a happy ending at long last , where these sent from Dansk or ECP


Neither. Both those companies failed to take appropriate action

These are from Topgear. I'll be explaining tonight when I'm home.
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Phil 997
Le Mans
Le Mans


Joined: 05 Dec 2015
Posts: 15734
Location: Bournemouth,Dorset

2009 Porsche 997 Carrera 4S

PostPosted: Tue May 16, 2017 1:34 pm    Post subject: Reply with quote

alex yates wrote:
Early next week hopefully. Can't wait. And many many thanks Phil for all you 'behind the scenes' help with all this. You are a true Gent. Thumb


Mate you are very welcome , I am really pleased for you that you have resolution albeit not from those that should have stepped up to assist. Thumb Thumb
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Les
Österreich


Joined: 03 Mar 2014
Posts: 921
Location: East Sussex

2008 Porsche 997 Carrera 2

PostPosted: Tue May 16, 2017 2:08 pm    Post subject: Reply with quote

Phil, Alex. Brilliant news.
worship
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EGTE
Imola


Joined: 06 Jul 2015
Posts: 855



PostPosted: Tue May 16, 2017 3:12 pm    Post subject: Reply with quote

Wow, well done TopGear.

p.s. You have won my business in the future.
 
  
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paul987
Kyalami


Joined: 27 Feb 2015
Posts: 1907
Location: east mids


PostPosted: Tue May 16, 2017 4:25 pm    Post subject: Reply with quote

Great News Thumb
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2001 996 C4S - Silver
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Alex
Le Mans
Le Mans


Joined: 06 Mar 2014
Posts: 17327
Location: The Ribble Valley, Lancashire

2000 Porsche 996 Carrera 4

PostPosted: Tue May 16, 2017 5:19 pm    Post subject: Reply with quote

Now that I'm back from work, getting to some normality with my IT issues I've recently had, taken a delivery of some brand new shiny back boxes & waiting for my evening meal, I'll do a quick update.

Anyone following this thread will have an idea of the hassle and pain I've gone through over the last 8 months trying to resolve an issue with my DANSK back boxes. You'll also be aware of the terrible customer service I've received from ALL parties involved. Even after 911uk towers made ECP aware of the problem by spreading the news on twitter, a resolution was still not to be nooo

Members also following closely will also most probably be aware of some issues Phil997 had experienced with his system from Topgear in Bridport. Also how they resolved any issue he had immediately without quibble - Customer Service how it should be!


Anyway, whilst Phil was having his last problem resolved before his Dinslaken trip, he was down at TG HQ speaking to one of the Directors there and telling him about the sour experience one of his fellow members had experienced with a competitor system.

Days later, Phil was contacted by the Director, expressing his disgust of how I'd been treated by all parties concerned. He was so very disheartened by the matter that he offered me a set of Topgear mild sport boxes, free of charge, with a lifetime guarantee whilst in my ownership.

Obviously, I had to think about it for a while - did I really want to ditch the DANSK boxes that had given me a headache for the last 8 months with the potential issue happening on the LH box and face another repair bill, or accept Topgear's very, very generous offer of some shiny new, headache free lifetime guarantee boxes Question

Fortunately I think I made the right choice.......and this morning a courier turned up at my workplace with a set of these babies (see below).

What more can I say? Topgear & Alex (Sales Director), I shall be forever grateful of your kindness and generosity!!! worship worship worship worship

It's not everyday something special happens in your life, but for me, today it did.

I'm one happy Porsche owner!

Cap






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Ursa911
Imola


Joined: 17 Feb 2016
Posts: 763
Location: Farningham, Kent


PostPosted: Tue May 16, 2017 5:35 pm    Post subject: Reply with quote

Pleased for you Alex, and top marks go to Top Gear.

This thread and it's happy ending (of sorts) have convinced me and I'm sure others that when I need boxes Dansk will be given a very wide berth and go with TG all the way.
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2004 996.2 Manual C4S Cab Arctic Silver - Ursa911
 
  
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Halcyon
Imola


Joined: 02 Nov 2015
Posts: 826
Location: Somerset


PostPosted: Tue May 16, 2017 5:56 pm    Post subject: Reply with quote

What a great outcome!!
And a brilliant bit of marketing from TopGear too Thumb

Well done to Phil & TopGear Exhausts, Wheels & Tuning in sorting this out in such a positive way thumbsup worship
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Phil 997
Le Mans
Le Mans


Joined: 05 Dec 2015
Posts: 15734
Location: Bournemouth,Dorset

2009 Porsche 997 Carrera 4S

PostPosted: Tue May 16, 2017 6:00 pm    Post subject: Reply with quote

Great report Alex, as I said earlier I am so pleased that a fellow members disappointment has all turned out for the best . And 100% agree Topgear went above and beyond,and its so nice to see in the corporate world that there are still good people running these businesses who care and want to offer outstanding support and service.
I have always been impressed with Topgears products ,quality and service but even I was amazed at what they did for Alex after reading this thread .

TOPMARKS TO TOPGEAR Thumb Thumb Grin
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911UK
Porsche Community
Porsche Community


Joined: 15 May 2002
Posts: 10336
Location: 911UK

1997 Porsche 993 Carrera 2

PostPosted: Tue May 16, 2017 6:49 pm    Post subject: Reply with quote

Phil 997 wrote:
Great report Alex, as I said earlier I am so pleased that a fellow members disappointment has all turned out for the best . And 100% agree Topgear went above and beyond,and its so nice to see in the corporate world that there are still good people running these businesses who care and want to offer outstanding support and service.
I have always been impressed with Topgears products ,quality and service but even I was amazed at what they did for Alex after reading this thread .

TOPMARKS TO TOPGEAR Thumb Thumb Grin


Nicely done Phil Thumb and max thumbsup to Top Gear
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deMort
Dijon


Joined: 21 Mar 2015
Posts: 7825
Location: Brighton


PostPosted: Tue May 16, 2017 6:50 pm    Post subject: Reply with quote

Excellent news and not what i expected at all .

Ill have a word at work and check some prices to see if we can put some business their way .
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Menace
Montreal


Joined: 26 May 2009
Posts: 513
Location: London


PostPosted: Tue May 16, 2017 7:11 pm    Post subject: Reply with quote

Great gesture on Top Gear's behalf.

This sort of practice can only strengthen their customer base.

I know what I will go should I need any exhaust bits.

Vinny
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FRZ 911
Österreich


Joined: 19 Jun 2015
Posts: 904
Location: Northern Ireland

2007 Porsche 997 Carrera 4S

PostPosted: Tue May 16, 2017 7:17 pm    Post subject: Reply with quote

EGTE wrote:
Wow, well done TopGear.

p.s. You have won my business in the future.


That makes two of us. thumbsup

Alex, great result which actually put a smile on my mug as I was reading your post. Big well done to all concerned and especially Phil - he moves in mysterious ways...... Thumb
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jezgreen911
Nürburgring


Joined: 12 Dec 2012
Posts: 448
Location: Bucks


PostPosted: Tue May 16, 2017 8:07 pm    Post subject: Reply with quote

Great news Alex and well done Phil and the guys at Topgear thumbsup

Phil, maybe a 911uk.com Topgear group buy could be possible? Thumb
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Fastlane
Spa-Francorchamps


Joined: 05 Mar 2017
Posts: 344
Location: Truro


PostPosted: Tue May 16, 2017 8:32 pm    Post subject: Reply with quote

Fantastic news! The PO of my car fitted TG headers with Dansk mufflers. When they go (which it sounds like they will) I will steer well clear of Dansk and be buying TG!
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Past:
2001 Zanzibar Red 996.1 C4
1992 Zermatt Silver 964 turbo
1991 Midnight Blue 964 turbo
1994 Guards Red 968 Sport
1987 Baltic Blue 928 S4 auto
 
  
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kurlykris
Magny-Cours


Joined: 30 Jun 2014
Posts: 2645
Location: Warwickshire


PostPosted: Tue May 16, 2017 8:40 pm    Post subject: Reply with quote

Terrible response from Dansk and ECP, they should be ashamed of their customer service nooo

Hats off to TopGear, what a fantastic gesture to Alex which they had absolutely no need to have made thumbsup worship

I know where I`ll be spending my money when new exhausts are needed Grin

Good lad Phil for your hand in this Thumb
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2010 Mercedes E350 AMG Sport



Last edited by kurlykris on Tue May 16, 2017 10:39 pm; edited 1 time in total
 
  
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