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ragpicker
Reims


Joined: 14 Apr 2013
Posts: 4009
Location: North East England


PostPosted: Wed Jan 18, 2017 1:37 pm    Post subject: Let Down Massively by Adrial Flux Insurance Reply with quote

RANT ALERT

It seems only a year or so ago I did a thread about how good AF insurance were, particularly for modded cars and multi car.

I received my renewal reminder in Dec from them. '...blah blah.. both cars (boxster and modded turbo) will continue to be insured for £983/y and we will take payment as planned.... you don't have to do anything....'

Great I thought. I'm happy with that and can't be bothered to look around this year, plus its very similar to what I was paying last year.

Yesterday I was followed to work (in the boxster) very closely by a police van who was mirroring my actions, even going the incorrect way to my destination to see if they were indeed tailing me. In the end they drove off but it put the wind up me so i decided to check my insurance last night.

On the AF online portal it shows I have paid for my insurance as planned, but only the turbo is insured, not the boxster!

I ring AF up today 'yeah, sorry sir, we no longer do Porsche multi car policies so split the policy and only insured the turbo...'

No notification of this was given whatsoever so I've been driving around in an uninsured car for the past week!

'we can provide you with a new quote for the boxster, but it won't be on a multicar policy........tip tap tip tap on keyboard...... so thats £1940 for the boxster with £700 excess....and this doesn't include the £900+ for the turbo... Do you want to go for that?'

So nearly £3k to insure both cars now as well????? PC

Needless to say I've rung Bridal up (winner of the 911uk best insurance) and am waiting for them to quote me.

Fuming.

Mad
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986 S - usually in pieces: http://911uk.com/viewtopic.php?t=112626
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The return of Marty Wild
Albert Park


Joined: 04 Nov 2016
Posts: 1727



PostPosted: Wed Jan 18, 2017 1:48 pm    Post subject: Reply with quote

Ouch, that's no good! I was with them for a couple of years with the R32 (deemed as modded with H&R ARBs), then when I got the standard Cayman, things went mental and they wanted over double some of my other quotes.

I then got robbed crashing out of the R32 year's contract.
 
  
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madalaa
Fuji


Joined: 13 Mar 2008
Posts: 9438
Location: West London

2009 Porsche Boxster 987

PostPosted: Wed Jan 18, 2017 2:37 pm    Post subject: Reply with quote

My 993 insurance has just come and as ever I always shop around each year although I have been with Admiral for the last three years as I have been happy with a renegotiated price each year.

I phoned Adrian Flux a few days ago ......admittedly it was quite late in the afternoon ....... about 4.40pm but was treated in a pretty off hand manner and was quoted £600 with a higher excess ...... I didn't go with the quote.

My renewal quote this year with Admiral was £509 which I renegotiated down to £469 which was not much more than last year.

Admiral also do a multi car insurance which I looked into as I have just bought a Volvo S40 and it would have saved me a few quid but decided for this year I would have two separate insurances.

Raggy ....... that is pretty outrageous that they did not contact you about the split from multi to single insurance and that price is ridiculous.

As ever it always pays to shop around.
 
  
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paul987
Kyalami


Joined: 27 Feb 2015
Posts: 1890
Location: east mids


PostPosted: Wed Jan 18, 2017 2:49 pm    Post subject: Reply with quote

That's shocking ragpicker

So they had just cancelled the Boxster insurance totally? That's really bad.. good job the old bill didn't stop you. nooo
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2001 996 C4S - Silver
2006 987 Boxster S 3.2 - Guards red
 
  
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rabbitstew
Hockenheim


Joined: 21 Aug 2015
Posts: 702



PostPosted: Wed Jan 18, 2017 2:49 pm    Post subject: Reply with quote

I have been with admiral for the last 6 years. Each year they quote me a silly price and then reduce it down drastically when I tell them what prices im getting quotes on confused.com.

However this year they just couldnt match hastings who quoted me £400 fully comp on my 997 turbo, doing 16,000 miles a year in it.

The 2 "specialist" insurers I tried couldnt get below £700, and cited the fact that they didnt like the fact id be doing so many miles. They felt that me poodling to work in my car as a daily or being stuck in stationary traffic was a much higher risk than someone who went out and thrashed the living daylights of their car on twisty back roads every Sunday.
_________________
2008 997.1 Turbo Manual - 585whp thanks to do88 & 9e
2000 Ducati 996
1999 Yamaha R1
1994 Kawasaki ZXR750L2
 
  
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Shaoxter
Imola


Joined: 06 Nov 2014
Posts: 824



PostPosted: Wed Jan 18, 2017 2:55 pm    Post subject: Reply with quote

That's pretty shocking, but as a matter of principle I never let them auto renew, which is pretty much asking to be ripped off.
 
  
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Captain Lockheed
Nürburgring


Joined: 19 Dec 2014
Posts: 435
Location: Bristol


PostPosted: Wed Jan 18, 2017 3:41 pm    Post subject: Reply with quote

Adrian Fu*ks up.
Were good, got too big to give customer service.
Carol Lashup went down a similar path.

AIB just got the renewal this year but only just.
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Jay.
Montreal


Joined: 20 Oct 2015
Posts: 561
Location: Brize Norton


PostPosted: Wed Jan 18, 2017 3:50 pm    Post subject: Reply with quote

My Dad had a no-fault accident in his XKR a few years back and AF were actively pushing to settle for a 50/50, even though proof/statements showed it should be the other drivers' fault.

It took months of arguing and refusing to settle before AF would eventually agree to No-Fault the claim and carry on with the reimbursement. Their attitude to attacking the customer rather than trying to defend him was enough for us as a family to stop our 3 policies and will never renew with them again.
 
  
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ragpicker
Reims


Joined: 14 Apr 2013
Posts: 4009
Location: North East England


PostPosted: Wed Jan 18, 2017 4:36 pm    Post subject: Reply with quote

paul987 wrote:
That's shocking ragpicker

So they had just cancelled the Boxster insurance totally? That's really bad.. good job the old bill didn't stop you. nooo


Yep! Thats the bit I found really worrying. I'm relieved I didn't get pulled and done for driving without insurance. I would have sued them and I don't think they would have had a leg to stand on seeing as though I've got a letter stating that they are insuring both for £900+ quid, and a bank statement proving thats the amount they've been paid.

Anyway when I protested, I've been given a 'complimentary 28hours (yes, 28 ) free insurance on the boxster until I can find a new insurer. Needless to say it won't just be the boxster which is being insured elsewhere...

nooo
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986 S - usually in pieces: http://911uk.com/viewtopic.php?t=112626
955 Cayenne Turbo - a work in progress: http://911uk.com/viewtopic.php?t=131286&highlight=

Last edited by ragpicker on Wed Jan 18, 2017 4:56 pm; edited 1 time in total
 
  
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The return of Marty Wild
Albert Park


Joined: 04 Nov 2016
Posts: 1727



PostPosted: Wed Jan 18, 2017 4:38 pm    Post subject: Reply with quote

How do we feel about Hastings, when I came to insure the Cayman, they were cheapest by a country mile, but the online reviews put me off.
 
  
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Alex
Le Mans
Le Mans


Joined: 06 Mar 2014
Posts: 16369
Location: The Ribble Valley, Lancashire

2000 Porsche 996 Carrera 4

PostPosted: Wed Jan 18, 2017 4:59 pm    Post subject: Reply with quote

I sacked Adrian Flux off years ago when they shafted me with a flooded Audi. No help whatsoever after leading me on a very merry path telling me all would be ok, etc. and then not paying out, stripping me of my no claims and not even bothering to tell me. Set of t055ers!!!!
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2000 Manual 996 C4 Arctic Silver Convertible


 
  
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jpsh120
Hockenheim


Joined: 30 Aug 2015
Posts: 746
Location: Somerset


PostPosted: Wed Jan 18, 2017 7:03 pm    Post subject: Reply with quote

The return of Marty Wild wrote:
How do we feel about Hastings, when I came to insure the Cayman, they were cheapest by a country mile, but the online reviews put me off.


I think Hastings come from the same stable as several other companies including Admiral, at least they all have identical websites and documentation.

Most important thing to do is find out who the underwriters are. I've only ever claimed once and the bodyshop manager (BMW) actually sniggered when I told him who my insurance company was. The fact that the policy was under written by Zurich soon wiped the smug look off his face!
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s2000db
Imola


Joined: 06 Oct 2005
Posts: 750
Location: Sth Bucks

2011 Porsche 997 Turbo S

PostPosted: Wed Jan 18, 2017 7:08 pm    Post subject: Reply with quote

Why don't you try Porsche insurance themselves, I can't beat them on cost for mine...?
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997 TurboS
997 C2S
996 C4
 
  
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Disco
Estoril


Joined: 13 May 2008
Posts: 3943
Location: Hertfordshire

2010 Porsche 997 GT3

PostPosted: Wed Jan 18, 2017 8:34 pm    Post subject: Reply with quote

rabbitstew wrote:
The 2 "specialist" insurers I tried couldnt get below £700, and cited the fact that they didnt like the fact id be doing so many miles. They felt that me poodling to work in my car as a daily or being stuck in stationary traffic was a much higher risk than someone who went out and thrashed the living daylights of their car on twisty back roads every Sunday.


You have to consider it from the other way around - the more that you are on the road, the more opportunities that all of the great many muppets out there will have to hit you (including the uninsured ones and the fraudulent whiplash brigade). nooo
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Black 997 GT3 3.8 CS - Acquired for the 2012 season and beyond
Black 996 GT3 Mk2 - Gone, but will never be forgotten
 
  
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rabbitstew
Hockenheim


Joined: 21 Aug 2015
Posts: 702



PostPosted: Wed Jan 18, 2017 8:44 pm    Post subject: Reply with quote

Disco wrote:
rabbitstew wrote:
The 2 "specialist" insurers I tried couldnt get below £700, and cited the fact that they didnt like the fact id be doing so many miles. They felt that me poodling to work in my car as a daily or being stuck in stationary traffic was a much higher risk than someone who went out and thrashed the living daylights of their car on twisty back roads every Sunday.


You have to consider it from the other way around - the more that you are on the road, the more opportunities that all of the great many muppets out there will have to hit you (including the uninsured ones and the fraudulent whiplash brigade). nooo


Indeed, assuming they are not uninsured then id just claim off their insurance and so it wouldnt be a risk for my insurance company. That and 25 years NCB on the car and about 20 years NCB on the motorbikes, along with a clean license should have told them I was very low, safe risk at ever having a claim. But, im sure they have their own logic which said otherwise.
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2000 Ducati 996
1999 Yamaha R1
1994 Kawasaki ZXR750L2
 
  
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Alex
Le Mans
Le Mans


Joined: 06 Mar 2014
Posts: 16369
Location: The Ribble Valley, Lancashire

2000 Porsche 996 Carrera 4

PostPosted: Wed Jan 18, 2017 8:50 pm    Post subject: Reply with quote

rabbitstew wrote:

Indeed, assuming they are not uninsured then id just claim off their insurance and so it wouldnt be a risk for my insurance company.


I think you'll find you're wrong there.

Have a bump caused by someone else on a roundabout - 99% of the time knock for knock.
Have a bump on a car park - 99% of the time knock for knock.
Many other scenarios - insurance companies no longer fight it out like they used to, they just go down the knock for knock route.
Best option is to have dash cams on both front and rear of your car and film everything as documented video evidence goes alot further than a punter saying "it were her fault!"

Great if you drive round in a banger. Not so great if you have a beautiful 911 and don't want to make a claim.
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2000 Manual 996 C4 Arctic Silver Convertible


 
  
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Gottans
Monza


Joined: 25 Mar 2016
Posts: 244



PostPosted: Wed Jan 18, 2017 9:08 pm    Post subject: Reply with quote

That is very poor behaviour from AF, hope they a got suitably 'nuclear' level bollocking for it.

I used them for a modified mini a good few years ago and they were a disaster then and it appears nothing has changed...
 
  
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johne
Monza


Joined: 07 Apr 2008
Posts: 168



PostPosted: Wed Jan 18, 2017 9:27 pm    Post subject: Reply with quote

andy I'm sure I only paid £360 from classic line for my 993.thats with a 3k milage limit
 
  
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New997buyer
Fuji


Joined: 17 Oct 2010
Posts: 9150



PostPosted: Wed Jan 18, 2017 10:23 pm    Post subject: Reply with quote

Twisted Mad on your behalf.
 
  
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poppopbangbang
Nürburgring


Joined: 25 May 2015
Posts: 480



PostPosted: Thu Jan 19, 2017 12:49 am    Post subject: Reply with quote

I gave up with insurance companies a few years back after having been royally stitched up in a similar way. I started using a small local broker instead, they are at least £200 more than going direct to someone but the level of service, care and attention for what amounts to 20 quid extra a month is massively worth it and when I phone them to inform them I need a week of Euro cover or similar they answer the phone with a "Hi Matt" and nothing is too much trouble.

This year they phoned me exactly 30 days before the current policy expired with a list of everyone that had given a competitive quote, if I needed anything additional over last year and did I want to increase the agreed value on the 996. Sorted in 5 minutes and they e-mailed a copy cover note over as soon as that policy went live.

It really is worth finding a broker you can build a bit of a relationship with as they will look after you far better than a large insurance company will!
 
  
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