Hi Guys, my fairly recently purchased 997 Gen 2 Carrera developed a fairly annoying rattle from the front end over the past month, sounded like the undertray loose so booked it into OPC as it has a few months extended warranty left on it.
Went out with the Tech for a drive and as soon as he heard the rattle he said it will be the front trailing/coffin arms which aren't covered under warranty and would be classed as wear and tear. This was confirmed when it went on the ramps. Cost of £489 to replace.
Wrote an email to Customer Services in Theale asking for a goodwill gesture as car is only 5 years old.
Didn't expect much from the email to be honest but received a call from the OPC a couple of days later who said Porsche would cover the work under warranty.
Fair play to Porsche for this my faith is restored and saved me nearly £500 in the process just for sending an email and asking the question. :thumb:
Went out with the Tech for a drive and as soon as he heard the rattle he said it will be the front trailing/coffin arms which aren't covered under warranty and would be classed as wear and tear. This was confirmed when it went on the ramps. Cost of £489 to replace.
Wrote an email to Customer Services in Theale asking for a goodwill gesture as car is only 5 years old.
Didn't expect much from the email to be honest but received a call from the OPC a couple of days later who said Porsche would cover the work under warranty.
Fair play to Porsche for this my faith is restored and saved me nearly £500 in the process just for sending an email and asking the question. :thumb:
