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plavix
Kyalami


Joined: 16 Sep 2013
Posts: 1915
Location: Birmingham

2006 Porsche 997 Carrera 4

PostPosted: Fri Jun 19, 2015 3:10 pm    Post subject: Reply with quote

My own final thought on this is, I'm not referencing OPCs in general, as I've only ever been to two, Solihull and Sutton Coldfield. My thoughts regarding Solihull are now well known, but also my thoughts on Sutton Coldfield are known.

I could not be more complimentary regarding Sutton Coldfield. They are fantastic. Reception are always friendly, even on my first ever visit. Parts are fantastic. Techs and engineers are easy to deal with. Service are exemplary and I cannot speak highly enough of them and frequently do on feedback requests. I secretly think the lady who arranges feedback has removed me from the list as she's become tired with me extolling the virtues of the team at Sutton Coldfield and probably thinks I'm over doing it. Very Happy

That is just to be clear as I'm not lambasting OPCs in general, however, as in life, some are capable of differentiating themselves.
 
  
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Chief
Magny-Cours


Joined: 16 Sep 2010
Posts: 2642
Location: The Middle lands


PostPosted: Sat Jun 20, 2015 8:46 am    Post subject: Reply with quote

cheshire911 wrote:
who is Seth? Pop Corn


I thought that was Seb's alter ego. He generally uses it to complain about everything in the world without getting into trouble or be accused of being a tart Grin
 
  
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plavix
Kyalami


Joined: 16 Sep 2013
Posts: 1915
Location: Birmingham

2006 Porsche 997 Carrera 4

PostPosted: Sat Jun 20, 2015 8:51 am    Post subject: Reply with quote

Chief wrote:
cheshire911 wrote:
who is Seth? Pop Corn


I thought that was Seb's alter ego. He generally uses it to complain about everything in the world without getting into trouble or be accused of being a tart Grin

That's only one of them! Who said personality disorder was a bad thing? Surprised
 
  
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PeterS
Fuji


Joined: 01 Nov 2009
Posts: 9258
Location: Solihull

2003 Porsche 996 Carrera 2

PostPosted: Sat Jun 20, 2015 9:45 am    Post subject: Reply with quote

I've decided it's going to be Seth from now on.

Sweet.

Incidentally, I went into Solihull yesterday.

No flapjacks.

I wanted a part for my 964, the drawings didn't seem the same as mine so I suggested to the pats bloke that he had a look under by engine lid to see what I was referring to.

"no, I won't be able to tell , you have to show me in the parts book!"

I think I will try the same at SC today, see how I get on.
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PeterS
Fuji


Joined: 01 Nov 2009
Posts: 9258
Location: Solihull

2003 Porsche 996 Carrera 2

PostPosted: Sat Jun 20, 2015 12:22 pm    Post subject: Reply with quote

OK, I'm back from OPC Sutton Coldfield.

Receptionist was friendly and efficient, as you would expect. All the parts people were on the phone, but if I didn't mind waiting five or ten minutes someone would be with me.

Had a hot chocolate and ginger biscuits (no flapjack)

Within three minutes the parts guy was with me, looked on the PET, then came out to look at the car ("nice colour, is it original"?)

Agreed that the drawing on the PET wasn't exctly the same, looked at all variants including 993 in case it had been changed, then said they would get one in as often the drawings are inaccurate. (Checked to see if they had one in stock)

All in all a far better experience than at Solihull.
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plavix
Kyalami


Joined: 16 Sep 2013
Posts: 1915
Location: Birmingham

2006 Porsche 997 Carrera 4

PostPosted: Sat Jun 20, 2015 1:23 pm    Post subject: Reply with quote

And that there lady and gentlemen is an impartial, back to back review. Thanks Peter, you've made me feel better. Surprised

I'm inclined to do the same thing in the interests of research. However, I am biased and will therefore be hypothesis led. PC

NB: Peter, you can call me Sweetie from now on if you'd prefer? I always insist on playing Daddy though. Cool

PeterS wrote:
No flapjacks.

Really? Figures. Apparently some pikey b@sta@rd came in with some dodgy looking dude in a Beamer and ate them all. Dont know
 
  
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PeterS
Fuji


Joined: 01 Nov 2009
Posts: 9258
Location: Solihull

2003 Porsche 996 Carrera 2

PostPosted: Thu Jun 25, 2015 2:47 pm    Post subject: Reply with quote

Just popped in to OPC Sutton to collect my parts.

I mentioned there was a thread on here about Solihull...

"It's not Seb is it?"

(He obviously meant Seth)

Thumb

They take customer service to a new level. A very striking lady on the service desk said to me "you're. ............. absolutely gorgeous"

She also put the words '964 is' in there, but I didn't listen to that bit.


Smile
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Osh
Sepang


Joined: 19 Nov 2012
Posts: 2784
Location: Bristol


PostPosted: Thu Jun 25, 2015 4:46 pm    Post subject: Reply with quote

I'm Spartacus, sorry Seth..!!

OK, OK - i'll get me cloak....

Osh

p.s. can we rename this thread 'flapjackgate'...??
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2004 C4S Cab manual - looks the bollox...
 
  
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ScoobyDoo555
Barcelona


Joined: 26 Feb 2012
Posts: 1282



PostPosted: Thu Jun 25, 2015 6:40 pm    Post subject: Reply with quote

It's for this type of attitude, I *hate* going into dealerships.
I have enough self-confidence issues without some judgemental salesman/dealership making it worse Very Happy

Unfortunately, I then start getting rather "formidable" in the company of these people. Call it a defense mechanism.

Will be heading to OPC Tewkesbury for a service soon (taking the car in too :p ) - not overly looking forward to the experience.

But this is usually because I don't dress in any particular manner. However, last time I checked *I'm* not there for a feckin interview. Very Happy
They're a shop. Service provider. Simple.

FWIW, here's a flapjack for ya! Very Happy


_________________
Porsche 996 Carrera 4
Mods: "new car" magic tree. Pioneer F900bt, Alpine SPG10C2 x 4, JBL GTO 804 8" subs x 2, Shiny new rads & AC! Hartech-rebuilt engine & Sports exhaust
997 C2s discs. She stops quite nicely!
 
  
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