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kpo1981
Newbie


Joined: 08 Mar 2013
Posts: 16



PostPosted: Sun Mar 10, 2013 9:28 pm    Post subject: Service Rip Off??? Reply with quote

Had my 09 Cayman serviced on Friday with the fixed priced 4 year service for £610, just reading what it includes on the website and I should have had the spark plugs changed. However, it wasn't done but quoted on for over £320.

Am I interpreting this right? Should it have been included in the price?

Advice please...
 
  
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FLETCHER
Nürburgring


Joined: 07 Jan 2012
Posts: 463



PostPosted: Sun Mar 10, 2013 9:39 pm    Post subject: Reply with quote

Porsche web site , service section, your car , 4 years , big grey box , spark plugs .
I would say yes they are part of the service and included in the fixed price.
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kpo1981
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Joined: 08 Mar 2013
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PostPosted: Sun Mar 10, 2013 9:59 pm    Post subject: Reply with quote

FLETCHER wrote:
Porsche web site , service section, your car , 4 years , big grey box , spark plugs .
I would say yes they are part of the service and included in the fixed price.


Yeah I thought so, should make for am interesting discussion tomorrow morning
 
  
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simon_house
Monza


Joined: 10 Apr 2012
Posts: 219
Location: Sheffield


PostPosted: Sun Mar 10, 2013 11:12 pm    Post subject: Reply with quote

Pretty sure plugs are charged extra to the cost of the basic minor/major service. OPC have quoted you correctly from what I can gather.

The revised 996 service menu looks peanuts compared to yours. Laughing
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917k
Magny-Cours


Joined: 02 Jun 2003
Posts: 2548
Location: Bromley, kent

2011 Porsche Cayman 987

PostPosted: Mon Mar 11, 2013 8:48 am    Post subject: Reply with quote

FLETCHER wrote:
Porsche web site , service section, your car , 4 years , big grey box , spark plugs .
I would say yes they are part of the service and included in the fixed price.


I read that as what should be done in adddition to the service, not what the service includes

Check the difference between the minor serice in years 2 and 6

The Grey box also include brake fluid change which is chargable in addition to the service
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Booo
Silverstone


Joined: 17 Feb 2011
Posts: 148



PostPosted: Mon Mar 11, 2013 10:11 am    Post subject: Reply with quote

Seems strange that changing spark plugs would not be part of a major service, they are a consumable item and traditionally have been included as a service item in every petrol engined make of car that I have ever come across.
 
  
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Zantaz
Suzuka


Joined: 14 Apr 2012
Posts: 1161



PostPosted: Mon Mar 11, 2013 9:00 pm    Post subject: Reply with quote

Yes, the spark plugs are independant of the major service. The grey box lists the work that's recommended but the major service price doesn't reflect the cost of this.

I had to pay for Major Service + Brake Fluid + Spark Plugs and were quoted separately.

If you look at a Turbo model it has a cross sign which states (Includes Spark Plugs as part of the service)
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