Posted: Fri Jun 21, 2019 2:53 pm Post subject: www.porscheshop.co.uk <<< Disappointment
Hello,
I am a new owner of a 996 Carrera 4. The very first thing that I did was to order a power steering hose for my new car.. I browsed quite a few and decided that porscheshop.co.uk is a trustable dealer for car parts..
Instead of ordering from the main Porsche Dealer in Turkey, I thought it would be faster as they listed as in stock. (also my main Porsche dealer told me that they have to request the item from Germany, and could not give me a fixed price due to exchange rates ( I do live in Turkey)
Two weeks later... the hose arrived... and here are the pictures..THe hose supposed to be brand new.. Who sells a second hand hose after all?? Does this web site always sell second hand items?? Wasn't cheap either..
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917k Magny-Cours
Joined: 02 Jun 2003 Posts: 2547 Location: Bromley, kent
I had one dealing with them, many years ago, and would never buy from them again
Type 911 first port of call, and Design 911 if Matt cant get what you want
Assumes the part isn't cheaper from Porsche direct as they sometimes are _________________ We come unseen
Gazc2 Kyalami
Joined: 08 Nov 2003 Posts: 1926 Location: Perthshire
Posted: Fri Jun 21, 2019 5:08 pm Post subject:
Agree with everything 917 has said Matt at type911 is spot on wouldn't go near Porscheshop _________________ 2007 997 Turbo & 924s in progress
1990 964 C2
1989 3.2 targa
1987 3.2 Cab
1986 3.3 Turbo
1986 944 2.5 (later fitted with a 2.7 after wife went scuba diving in a flood and popped a piston through the block)
Kryton Nürburgring
Joined: 05 Mar 2005 Posts: 383
Posted: Fri Jun 21, 2019 5:48 pm Post subject:
Looks like you've been ripped off OP, did you pay by Credit card? _________________ 2019 Gen 2 Macan
The return of Marty Wild Albert Park
Joined: 04 Nov 2016 Posts: 1727
Posted: Fri Jun 21, 2019 6:01 pm Post subject:
Only bought a couple of things from PS, transactions went smoothly.
D911 has precious little customer service, always painful to deal with.
Not used Type911, cheers for the heads up. _________________ Life's too short for cr4ppy cars, keep it German!
Boxster S 986.1
Cayman S 987.1 (gone but not forgotten)
I had great service from frazerpart recently. Based in Liverpool but will ship internationally. _________________ Manual 997.2 c2 :Basalt + gtechniq : H&S + Gundo
sinannasirli Newbie
Joined: 21 Jun 2019 Posts: 4
Posted: Sat Jun 22, 2019 7:11 am Post subject:
Kryton wrote:
Looks like you've been ripped off OP, did you pay by Credit card?
I did pay with credit card, but not sure if the credit card company would work like it would work in the US, so that I can put a claim on them.. Will ask if anything can be done..
Porscheshop replied to me that they do pressure testing before sending out and I can return the part if "not required"!!
However about the postage back and forth and the tax ( about maybe 100 gbp in total) they did not answer if they are going to refund.
But I also hesitate to send it back, because I have read on quite a few posts that they are reluctant to pay back even after returning goodsl and some people have been waiting for months...
I wich I had checked the reviews first! Sending a used part is a complete scam.. Absolute no explanation at all with a picture of a brand new piece next to it.
A plus one for Type911.
I also use Bell & Colevill, https://www.deroure.com/ as I find their parts diagrams a useful reference. Prices are usually less the D911 also. _________________ Pickse
-----------------
03 Arctic Silver 996T Tip S
Now 9E38 - An improved! 996T
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sinannasirli Newbie
Joined: 21 Jun 2019 Posts: 4
Posted: Tue Jun 25, 2019 12:55 pm Post subject:
So another lesson learned
Always check credibility of a parts supplier before you buy...
I will probably return the item, but not be able to get a refund..
I will try my best that no-one by mistake orders from this web site ever!
I'm surprised Porsche haven't tried to stop them especially with the business name they are using as they are almost impersonating the business and especially the way they just list dealer parts at massively inflated prices.
Although I've had a bad experience with them I did receive brand new parts so sending out used parts is a new one!
How much did they charge you out of interest?
Probably better to get it from the dealer even if you do have to wait - no import taxes then as the dealer will (hopefully) cover that.
Best of luck! _________________ Current Cars
2000 Violet 911 Carrera 2 3.4
1990 Panther Black 944 Turbo
2013 Mercedes A-Class A220 CDI
Previous Cars
1987 Alpine White 944S
1987 Black 944
sinannasirli Newbie
Joined: 21 Jun 2019 Posts: 4
Posted: Tue Jun 25, 2019 4:37 pm Post subject:
They charged me 152 gbp+ VAT , delivery included(25 gbp)
This was totally in line with Deroure price list of 133 + VAT + Postage.
But Deroure stated bose as factory order, whereas PS listed as in stock (yet took 1 week to send out). Main reason why i have chosen them..
So either way, i will lose VAT paid at customs plus twice the shipping charges to Turkey, totalling nearly 100 gbp if i send back
They are probably counting on that and sending whatever crap they can find for overseas orders.. spotted a lot of similar complaints after my experience..
They charged me 152 gbp+ VAT , delivery included(25 gbp)
This was totally in line with Deroure price list of 133 + VAT + Postage.
But Deroure stated bose as factory order, whereas PS listed as in stock (yet took 1 week to send out). Main reason why i have chosen them..
So either way, i will lose VAT paid at customs plus twice the shipping charges to Turkey, totalling nearly 100 gbp if i send back
They are probably counting on that and sending whatever crap they can find for overseas orders.. spotted a lot of similar complaints after my experience..
I think it's always worthwhile trying your local OPC before buying anything online. After all, where do the parts come from?
I've found several parts cheaper through my local which were massively over priced from the well known online places... _________________ 996 C4s (Gone)
997 Turbo
S3 Daily Driver
Rojdog Silverstone
Joined: 08 Nov 2018 Posts: 105 Location: Essex
Posted: Sun Jun 30, 2019 3:23 pm Post subject:
Ordered a MAF sensor from them for a boxster, opened it up and clearly had been used. Emailed them and they agreed to return and refund but had to chase them up numerous times. Didn't get the money back until 2 weeks after they received the return...
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![Porsche 911 [991]](./images/models/998.png)
![Porsche 911 [997]](./images/models/Model-997.gif)
![Porsche 911 [GT]](./images/models/Model-GT.png)
![Porsche 911 [996]](./images/models/Model-996.gif)
![Porsche 911 [993]](./images/models/Model-993.gif)
![Porsche 911 [RS]](./images/models/Model-RS.gif)
![Porsche 911 [964]](./images/models/Model-964.gif)
![Porsche 911 [Early]](./images/models/Model-Early.gif)
in my opinion...
