991.2GTS said:
The cars are brilliant, but from my limited experience with two OPC's, this franchise model is by far the weakest link in the chain.
Why do Porsche, who seem to have no room for compromise when it comes to the design and engineering, compromise so much when it comes to serving their customers?
Standards of service and presentation seem variable to say the least - I've visited 5 OPCs over the past 7 months:
Porsche Swindon (Dick Lovett) have been excellent so far: I will probably continue to use them even tho' they are 100 miles away but they're one of the oldest Porsche dealers in the country and maybe they just try a bit harder to uphold their reputation.
Porsche Wolverhampton have also been very good: I would be happy to buy from them, if I had not already done so from Swindon.
Porsche Leicester were good sales wise: The sales experience was positive but poor detailing (obvious paint chips) let things down and ultimately I decided against the colour/car.
Porsche Sutton Coldfield were simply OK: The sales experience was alright but the presentation of the car very was poor and there was no response to my comments from their sales manager, so that ended that relationship.
Porsche Nottingham were very poor: The attitude of the salesman was poor, they didn't listen to my wants and needs, clearly wanted to shoehorn me into whatever car they had and when I asked for specific service information on a car they were pitching, the salesman couldn't be bothered to find out and said "I could go and pull out the file but it will have had all it needed" - that's not what I asked!!
The salesman even told me, if I wanted a test drive I could "dump the missus" and he'd get the trade plates :x well the missus ensured we would never by a car from you and I agreed whole heartedly!!
Like I said - variable...
It would be very interesting to know which OPCs you experienced poor service from.