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Sales service

sideways

Well-known member
Joined
17 Oct 2016
Messages
206
I'm looking for a bit of feedback.
I've ordered my 992 C4S back in September and finalised the spec the day after launch with a rough delivery estimate of March.

All good so far.

My issue is with the response from the sales guy whenever I email him. It takes usually 2 or 3 days for a reply to a fairly simple question or request. I am currently on day 3 of waiting to hear regarding final spec cut off and or delivery expectation if spec is closed.
He's a perfectly nice guy and was great in the showroom but I get the feeling of being treated a bit 2nd class now he has my order.

I've had 3 Porsche from this dealer plus a couple of previous Boxsters they looked after so I'm not new to them.
If my customers email me, I get back to them within 24 hours especially people who spend a fair bit. Given an order for nearly 120k I just would have expected really attentive service.

Am I being unreasonable expecting excellent customer service?

Merry Christmas!
 
:hand: Shussshhhh! Nobody reply until Tuesday :floor:
 
sideways said:
I'm looking for a bit of feedback.
I've ordered my 992 C4S back in September and finalised the spec the day after launch with a rough delivery estimate of March.

All good so far.

My issue is with the response from the sales guy whenever I email him. It takes usually 2 or 3 days for a reply to a fairly simple question or request. I am currently on day 3 of waiting to hear regarding final spec cut off and or delivery expectation if spec is closed.
He's a perfectly nice guy and was great in the showroom but I get the feeling of being treated a bit 2nd class now he has my order.

I've had 3 Porsche from this dealer plus a couple of previous Boxsters they looked after so I'm not new to them.
If my customers email me, I get back to them within 24 hours especially people who spend a fair bit. Given an order for nearly 120k I just would have expected really attentive service.

Am I being unreasonable expecting excellent customer service?

Merry Christmas!


Send him an email telling him that you want to cancel the order, I bet that gets his attention :floor:
 
Swampy said:
Send him an email telling him that you want to cancel the order, I bet that gets his attention :floor:

Been tempted to ask what the final cut off for cancellation is 😜
 
Bit old fashioned I know, but have you tried calling him on the telephone?
 
I can't find a 'spitting coffee out' emoticon...
 
pzero said:
Bit old fashioned I know, but have you tried calling him on the telephone?

I've heard of this 'calling" it sounds great but don't think it'll catch on. 🤣

Yep. Never available and the last time no call back.

I'm not losing sleep over this just curious if others had similar experience or if I expect too much from a dealer. Volvo were excellent with the wife's recent order so I expected at least the same I guess.
The last salesman when I bought the 991 was great but he left.
 
Email him a link to this thread..... 911uk members will soon escalate the thread with multiple hits, let's see how 'relaxed' his responses are then :thumb:
 
DynoMike said:
Email him a link to this thread..... 911uk members will soon escalate the thread with multiple hits, let's see how 'relaxed' his responses are then :thumb:

+1 :thumb:
 
Cheers guys.
Will see how he is after Xmas. No point in getting excited before hand!

Have a good Christmas all
 
Sums up the whole Porsche experience since 1997 when they moved from engineering excellence & build quality niche manufacturer of sports cars to a semi mass producer of poorly designed, poorly built semi mass producer of SUV's, family saloon's & some sports cars. Once they have your money they don't give a damn about you.
 
pzero said:
Bit old fashioned I know, but have you tried calling him on the telephone?

What's this 'calling' that you talk of :dont know:
 
GARY S said:
Sums up the whole Porsche experience since 1997 when they moved from engineering excellence & build quality niche manufacturer of sports cars to a semi mass producer of poorly designed, poorly built semi mass producer of SUV's, family saloon's & some sports cars. Once they have your money they don't give a damn about you.

Expected that post to be GSM is it? The chap with the wife that's in the know! :lol:

Wasn't that the same era as when they very nearly went down the pan? The Cayenne and Boxster saving their Pork based product? If you're correct in your opinion, I guess them still being here is a good thing isn't it? I know the Cayman sitting outside my house agrees.
 
HSC911 said:
pzero said:
Bit old fashioned I know, but have you tried calling him on the telephone?

What's this 'calling' that you talk of :dont know:

Superceded by text and e mail :thumb: Most of the time I can't be ar sed to talk on the phone, I think it's a grumpy old man thing!?
 
spongebob squarepants said:
HSC911 said:
pzero said:
Bit old fashioned I know, but have you tried calling him on the telephone?

What's this 'calling' that you talk of :dont know:

Superceded by text and e mail :thumb: Most of the time I can't be ar sed to talk on the phone, I think it's a grumpy old man thing!?


:eek:ld: yep, that'll be me.
 

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