I'm looking for a bit of feedback.
I've ordered my 992 C4S back in September and finalised the spec the day after launch with a rough delivery estimate of March.
All good so far.
My issue is with the response from the sales guy whenever I email him. It takes usually 2 or 3 days for a reply to a fairly simple question or request. I am currently on day 3 of waiting to hear regarding final spec cut off and or delivery expectation if spec is closed.
He's a perfectly nice guy and was great in the showroom but I get the feeling of being treated a bit 2nd class now he has my order.
I've had 3 Porsche from this dealer plus a couple of previous Boxsters they looked after so I'm not new to them.
If my customers email me, I get back to them within 24 hours especially people who spend a fair bit. Given an order for nearly 120k I just would have expected really attentive service.
Am I being unreasonable expecting excellent customer service?
Merry Christmas!
I've ordered my 992 C4S back in September and finalised the spec the day after launch with a rough delivery estimate of March.
All good so far.
My issue is with the response from the sales guy whenever I email him. It takes usually 2 or 3 days for a reply to a fairly simple question or request. I am currently on day 3 of waiting to hear regarding final spec cut off and or delivery expectation if spec is closed.
He's a perfectly nice guy and was great in the showroom but I get the feeling of being treated a bit 2nd class now he has my order.
I've had 3 Porsche from this dealer plus a couple of previous Boxsters they looked after so I'm not new to them.
If my customers email me, I get back to them within 24 hours especially people who spend a fair bit. Given an order for nearly 120k I just would have expected really attentive service.
Am I being unreasonable expecting excellent customer service?
Merry Christmas!