Hi All
Your help appreciated in reviewing and advising on the following position:-
I have a 991 Cab PDK on a 2012 plate that has now covered just over 21K miles, bought from Silverstone, regularly serviced at Reading.
6 Months ago I first started having a series of faults appear ultimately rendering the car stuck in the gear it was in, at the point the second fault below was reported.
In terms of sequence the following three faults appear :-
1) Fault Engine Control - Possible to Drive On = orange engine symbol illumination
2)Gearbox Fault - Poss. no R gear - Drive on Poss. NB at this point the car becomes locked in the gear it was in immediately before fault displayed.
3)Start/Stop Operation Deactivated
I first reported the above in July to Porsche Reading on a service and whilst the car was under warranty.
The initial diagnosis and maintained position was that the battery was at fault and should be replaced, the logs cleared and a new battery encoded to the car.
In the interim the battery was fully charged and I drove without incident from Reading to Windsor. The very next drive same messages same sequence - same result.
Took the car to Silverstone (drove manually and not above 3rd knowing outcome). Silverstone replaced the battery, however, claimed they could not clear down the logs - also subsequently learned they had not looked at battery drain / power down etc that would present warranty on battery. Drove car home again in manual not exceeding 3rd gear.
Booked car into Reading two days ago - left overnight. Reading charged for 1 hour diagnosis, cleared the logs, undertook two test drives (less than 10 miles each) reported problems cleared and advised collection. Picked up the car this morning - 15 miles down the road exactly the same faults and now car stuck in 7th. Pull over on M4 hard shoulder, two hours later car recovered.
So here I am 6 months later, with a customer complaint on Porsche GB and a car which is effectively useless at 21K miles on the clock.
Having been back and forth between Reading and Silverstone, paying monies for sub standard services and which have not solved my problems I no longer have any faith in the Porsche brand.
Have any of you had similar challenges and if so what remedial action was undertaken to resolve the challenge?
I have been asked recently on a number of occasions if I would recommend the 991 - I can no longer support the Brand and unfortunately based on my own car and experience at the hand of Porsche Reading and Silverstone advise Caveat Emptor.
Thanks for taking the time to digest - your advice, response and guidance appreciated.
Oldvicar
Your help appreciated in reviewing and advising on the following position:-
I have a 991 Cab PDK on a 2012 plate that has now covered just over 21K miles, bought from Silverstone, regularly serviced at Reading.
6 Months ago I first started having a series of faults appear ultimately rendering the car stuck in the gear it was in, at the point the second fault below was reported.
In terms of sequence the following three faults appear :-
1) Fault Engine Control - Possible to Drive On = orange engine symbol illumination
2)Gearbox Fault - Poss. no R gear - Drive on Poss. NB at this point the car becomes locked in the gear it was in immediately before fault displayed.
3)Start/Stop Operation Deactivated
I first reported the above in July to Porsche Reading on a service and whilst the car was under warranty.
The initial diagnosis and maintained position was that the battery was at fault and should be replaced, the logs cleared and a new battery encoded to the car.
In the interim the battery was fully charged and I drove without incident from Reading to Windsor. The very next drive same messages same sequence - same result.
Took the car to Silverstone (drove manually and not above 3rd knowing outcome). Silverstone replaced the battery, however, claimed they could not clear down the logs - also subsequently learned they had not looked at battery drain / power down etc that would present warranty on battery. Drove car home again in manual not exceeding 3rd gear.
Booked car into Reading two days ago - left overnight. Reading charged for 1 hour diagnosis, cleared the logs, undertook two test drives (less than 10 miles each) reported problems cleared and advised collection. Picked up the car this morning - 15 miles down the road exactly the same faults and now car stuck in 7th. Pull over on M4 hard shoulder, two hours later car recovered.
So here I am 6 months later, with a customer complaint on Porsche GB and a car which is effectively useless at 21K miles on the clock.
Having been back and forth between Reading and Silverstone, paying monies for sub standard services and which have not solved my problems I no longer have any faith in the Porsche brand.
Have any of you had similar challenges and if so what remedial action was undertaken to resolve the challenge?
I have been asked recently on a number of occasions if I would recommend the 991 - I can no longer support the Brand and unfortunately based on my own car and experience at the hand of Porsche Reading and Silverstone advise Caveat Emptor.
Thanks for taking the time to digest - your advice, response and guidance appreciated.
Oldvicar