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OPC washed it when told not to - common experience?

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RB79 said:
So an update, the aftersales manager rang me today and spent 10 minutes chatting. In summary:
1. Acknowledgement of the mistake and a sincere apology (or so it felt)
2. They have interviewed everyone involved, acknowledged my instructions were clear and apparently the error fell on a valeter who was stopped mid wash and service advisor informed of the error at the time.
3. Accept service advisor should have rung me / apologised when I came to
collect it which was the main error
4. Apology service manager should have spoken to me on the day as requested
5. Invited me to take the car to their body shop so I can discuss the 'damage' and they are happy to discuss a plan to rectify it to my satisfaction.

I will absolutely take my hat off to them - fairplay.
Click to expand...

Sounds like very positive developments :thumbs:
 
Happy days! Let us know how you get on!
 
...my wife thinks titanium wheel nuts are somewhat over priced given the modest weight advantages that they offer; she is cognisant of their rust resisting properties nevertheless believes their cost is not offset by their benefit...
 
GMG said:
...my wife thinks titanium wheel nuts are somewhat over priced given the modest weight advantages that they offer; she is cognisant of their rust resisting properties nevertheless believes their cost is not offset by their benefit...
Click to expand...

Is your wife free to come to the bodyshop with me? I'd really appreciate her wisdom.
 
Where she at with the 'Gundo Hack'?
 
I think there are going to be lots of references to GMG's wife from now on :thewife:

:grin:
 
HSC911 said:
I think there are going to be lots of references to GMG's wife from now on :thewife:

:grin:
Click to expand...

Can she solve Brexit? GMG's wife for PM and he should be Transport Sec. First job, cars made of paper by 2020. Let's start a campaign.
 
RB79 said:
Can she solve Brexit? GMG's wife for PM and he should be Transport Sec. First job, cars made of paper by 2020. Let's start a campaign.
Click to expand...

:floor:
 
:lol:

Almost brought Brexit into it but figured I'd not make it political :)
 
RB79 said:
HSC911 said:
I think there are going to be lots of references to GMG's wife from now on :thewife:

:grin:
Click to expand...

Can she solve Brexit? GMG's wife for PM and he should be Transport Sec. First job, cars made of paper by 2020. Let's start a campaign.
Click to expand...

Well GMG's part of the way there... he will tell you his 911 had an engine made of chocolate :wall:
 
:popcorn: more please!
 
Robertb said:
RB79 said:
HSC911 said:
I think there are going to be lots of references to GMG's wife from now on :thewife:

:grin:
Click to expand...

Can she solve Brexit? GMG's wife for PM and he should be Transport Sec. First job, cars made of paper by 2020. Let's start a campaign.
Click to expand...

Well GMG's part of the way there... he will tell you his 911 had an engine made of chocolate :wall:
Click to expand...

Chocolate? It might be those rusty bolts Mrs GMG knows all about.
I am just delighted that he gave my pointless thread so much time and attention when he could have just ignored it. And to have made it on the agenda for him and Mrs GMG's pillowtalk last night was special (although talking about a bloke having issues with washing might have spoilt the romantic mood :) )
 
BigLion said:
OP was the paint work damaged?
Click to expand...

Yes they've admitted it had begun to be 'washed' so (likely dirty) rag applied after a quick hosing. So there are now swirls over the areas he did before he read the sign in the front screen (he started at the back). Main area is right rear wing, probably accentuated by the 4S' wider hips and my garage lights.

Annoying but, contrary to what some people thought, I wasn't making it up and they have agreed to meet up next week and come up with a plan to put it right. DP rang me tonight was well to apologise and is going to meet me next week.

They may have got it wrong but I applaud them for trying to put it right
 
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