M&MD&D
Trainee
- Joined
- 28 Jul 2015
- Messages
- 64
RB79 said:So an update, the aftersales manager rang me today and spent 10 minutes chatting. In summary:
1. Acknowledgement of the mistake and a sincere apology (or so it felt)
2. They have interviewed everyone involved, acknowledged my instructions were clear and apparently the error fell on a valeter who was stopped mid wash and service advisor informed of the error at the time.
3. Accept service advisor should have rung me / apologised when I came to
collect it which was the main error
4. Apology service manager should have spoken to me on the day as requested
5. Invited me to take the car to their body shop so I can discuss the 'damage' and they are happy to discuss a plan to rectify it to my satisfaction.
I will absolutely take my hat off to them - fairplay.
Sounds like very positive developments :thumbs: