isysman
Daytona
- Joined
- 22 Apr 2011
- Messages
- 6,636
I wrote this at the end of my Boxster buying thread but I thought I'd post in the appropriate section.
Here is my recent experience regarding the 'service' I received from various Porsche dealerships during the process of buying a car in the last twelve months (2018)
I contacted four Porsche dealerships for help sourcing a car over the last 12 months or so. The following dealerships:
Wilmslow
Bolton
Chester
Cardiff
Of the four, only one of them ever contacted me to offer potential cars for sale.
WILMSLOW
Wilmslow was the biggest disappointment for me as I have been a customer there for the last 5 years buying my 997 there and spending over £20,000 in parts whilst doing the conversion.
I made many attempts to get someone to try to source a car, and I even went in there and complained to two different salespeople to try to motivate them into action. At no point did any of the three people ever send me details on any car. I even turned up at the dealership on occasion to see a 981 Boxster in the showroom but no email or call ever.
(NOTE: Service and Parts guys are still awesome here and I'll continue to use them for those services)
BOLTON
I've already explained what happen at Bolton, selling two cars from under me whilst waiting for Oliver the salesman to get back to me with details of a price for a trade in on my car (still waiting). See below letter I sent to dealer principle.
CHESTER
I even broke my promise to myself and returned to Chester to look at a GTS they had and to talk to a chap who said he would be happy to source a Boxster for me and that he would be in touch in approx a week. I had no further contact from him or anyone else at that dealership.
CARDIFF
The dealership that actually did its job was Cardiff. After contacting a chap call Ben Voden about a white Boxster, he sent me a personal video link, showing me around the car and talking to me about it and the differences between it and my 987 (which he had clearly researched). I decided the car just had too few of the options I was looking for so passed on that car.
Today he contacted me again about another car - he left a voicemail for me and and followed up with an email with details. I replied that I had found a car privately but that I appreciated his help and told him briefly about the experience I had with the others.
If and when I'm in the market for a new Porsche I'll be contacting him first as it seems he actually does his job. So bravo Porsche Cardiff.
I did buy a car in the end but privately with a great spec.You can see details in the following thread.
http://911uk.com/viewtopic.php?t=130579
Here is my recent experience regarding the 'service' I received from various Porsche dealerships during the process of buying a car in the last twelve months (2018)
I contacted four Porsche dealerships for help sourcing a car over the last 12 months or so. The following dealerships:
Wilmslow
Bolton
Chester
Cardiff
Of the four, only one of them ever contacted me to offer potential cars for sale.
WILMSLOW
Wilmslow was the biggest disappointment for me as I have been a customer there for the last 5 years buying my 997 there and spending over £20,000 in parts whilst doing the conversion.
I made many attempts to get someone to try to source a car, and I even went in there and complained to two different salespeople to try to motivate them into action. At no point did any of the three people ever send me details on any car. I even turned up at the dealership on occasion to see a 981 Boxster in the showroom but no email or call ever.
(NOTE: Service and Parts guys are still awesome here and I'll continue to use them for those services)
BOLTON
I've already explained what happen at Bolton, selling two cars from under me whilst waiting for Oliver the salesman to get back to me with details of a price for a trade in on my car (still waiting). See below letter I sent to dealer principle.
CHESTER
I even broke my promise to myself and returned to Chester to look at a GTS they had and to talk to a chap who said he would be happy to source a Boxster for me and that he would be in touch in approx a week. I had no further contact from him or anyone else at that dealership.
CARDIFF
The dealership that actually did its job was Cardiff. After contacting a chap call Ben Voden about a white Boxster, he sent me a personal video link, showing me around the car and talking to me about it and the differences between it and my 987 (which he had clearly researched). I decided the car just had too few of the options I was looking for so passed on that car.
Today he contacted me again about another car - he left a voicemail for me and and followed up with an email with details. I replied that I had found a car privately but that I appreciated his help and told him briefly about the experience I had with the others.
If and when I'm in the market for a new Porsche I'll be contacting him first as it seems he actually does his job. So bravo Porsche Cardiff.
I did buy a car in the end but privately with a great spec.You can see details in the following thread.
http://911uk.com/viewtopic.php?t=130579