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Windy101
Spa-Francorchamps


Joined: 05 Jun 2015
Posts: 286



PostPosted: Fri Aug 19, 2016 7:35 pm    Post subject: OPC Blunder Reply with quote

My 997 GT3 was recently in for a service where porsche identified a very small oil leak which they wanted to fix (under warranty).

This involved taking the engine out but was a minor leak from the oil filter return tube.

When I got the car back they told me to keep an eye on the coolant level. After around 100miles the coolant light came on - so I stopped and topped up - 2 minutes later the coolant was pouring out.

I had to arrange to get the car uplifted and taken to the OPC - who, after inspetion have admitted fault (incorrectly fitted coolant pipe) and agreed to pay for the recovery of my vehicle.

What I would opinions of is - should I just accept that mistakes happen and move on - or should I be looking to make a more formal complaint - and look for some sort of compensation.

Last edited by Windy101 on Fri Aug 19, 2016 7:48 pm; edited 1 time in total
 
  
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Phil 997
Le Mans
Le Mans


Joined: 05 Dec 2015
Posts: 15570
Location: Bournemouth,Dorset

2009 Porsche 997 Carrera 4S

PostPosted: Fri Aug 19, 2016 7:43 pm    Post subject: Re: OPC Blunder Reply with quote

Windy101 wrote:
My 997 GT3 was recently in for a service where porsche identified a very small oil leak which they wanted to fix (under warranty).

This involved taking the engine out but was a minor leak from the oil filter return tube.

When I got the car back they told me to keep an eye on the coolant level. After around 100miles the coolant light came on - so I stopped and topped up - 2 minutes later the coolant was pouring out.

I had to arrange to get the car uplifted and taken to the OPC - who, after inspetion have admitted fault (incorrectly fitted coolant pipe) and agreed to pay for the recovery of my vehicle.

What I would opinions of is - should I just accept that mistakes happen and move on - or should I be looking to make a more formal complaint - and look for some sort of compensation.


considering the potential damage that could have been caused had you not been so vigil and been hooning , I would be asking them to place a credit on your account towards your next service , the reality is it would only cost them the parts as the labour is their cost built in so you would feel correctly compensated with a gesture worth £400 to you that would actually only cost them £150 at trade for the parts, a win all round. Thumb
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deMort
Dijon


Joined: 21 Mar 2015
Posts: 7585
Location: Brighton


PostPosted: Fri Aug 19, 2016 7:53 pm    Post subject: Reply with quote

Coolant pipe is cliped in place and held there by a spring .. sometimes it can clip in .. you hear it but only one side actually clips in properly .. this can when under full pressure blow off .

Its an easy .. not sure mistake is the correct word .. but its easy enough to do .. usually it happens to the mechanic on road test .. ive done it myself many years ago .. turned off car , phoned garage and had to be recovered .. very .. very embarressing .. no chance of damage to the car in that sort of occassion though .

Compensation .. well im going to be biased here as usual lol .. the mechanic .. and i know this very well would have got a good kicking from his manager .. any cost would be taken from the workshop and he could possibly have cost all the mechanics a bonus payment on that month . ..


we do tend to make their lives pretty miserable in that sort of situation .

Things do sometimes go wrong ... in any trade .

Your choice though .
 
  
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Alex
Le Mans
Le Mans


Joined: 06 Mar 2014
Posts: 17144
Location: The Ribble Valley, Lancashire

2000 Porsche 996 Carrera 4

PostPosted: Fri Aug 19, 2016 7:58 pm    Post subject: Reply with quote

Personal opinion - I'd be writing a formal letter of complaint, especially after they've told you to keep an eye on your coolant level - or in other words - we've bodged the job and the coolant system may be wrong, but we'll let you find that out if we have.

With regards to wanting compensation - unless you're out of pocket in some way, don't be a cheapskate.
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Windy101
Spa-Francorchamps


Joined: 05 Jun 2015
Posts: 286



PostPosted: Fri Aug 19, 2016 8:09 pm    Post subject: Reply with quote

alex yates wrote:
Personal opinion - I'd be writing a formal letter of complaint, especially after they've told you to keep an eye on your coolant level - or in other words - we've bodged the job and the coolant system may be wrong, but we'll let you find that out if we have.

With regards to wanting compensation - unless you're out of pocket in some way, don't be a cheapskate.


Thats exactly what a friend of mine who owns a garage said. 'Keep an eye on the coolant' = it may be loosing some or may be some air - we cant be bothered to find out properly.

As far as cost - its has not cost me any money, but has cost us a lot of time and hastle.
 
  
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Alex
Le Mans
Le Mans


Joined: 06 Mar 2014
Posts: 17144
Location: The Ribble Valley, Lancashire

2000 Porsche 996 Carrera 4

PostPosted: Fri Aug 19, 2016 8:16 pm    Post subject: Reply with quote

Tell them how you feel in a formal letter, to the person above the person in charge of the place you went (eg. head of OPC UK) and let them decide how they want to deal with the issue. Proof will be in the pudding what sort of organisation they are.
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Pip1968
Suzuka


Joined: 26 Oct 2009
Posts: 1186
Location: Blighty


PostPosted: Mon Aug 22, 2016 9:00 am    Post subject: Reply with quote

I would put in for whiplash.... or coolant splash.....

Compensation culture. Each to their own. I would however like to think that the dealership would have extended their hand and offered you something if even just the espresso set of Porsche cups Very Happy .

I paid out £4,000+ to a well known independand Porsche dealership and had my car recovered the same day due to their negligence or new part failure (which ever side of the fence you are on).

These things happen.

Pip
 
  
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MJA911
Sepang


Joined: 10 Dec 2013
Posts: 2847
Location: Berkshire

2012 Porsche 991 Carrera

PostPosted: Mon Aug 22, 2016 2:03 pm    Post subject: Reply with quote

I would veer to the "these things happen" thinking, but in sending the OPC principle my feedback on what had happened, I'd end with wording that gave them every opportunity to make gesture of goodwill. As said already, you'll then know what sort of outfit you're dealing with. Not that you'd every know I guess, but if they choose to show you no gesture, but at the same time gave the mechanic a kicking that would be all bad in my book.
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isysman
Zolder


Joined: 22 Apr 2011
Posts: 5866
Location: Cheshire


PostPosted: Mon Aug 22, 2016 2:12 pm    Post subject: Reply with quote

As long as they picked up any expense incurred for collection of car etc if put it down to experience.
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Windy101
Spa-Francorchamps


Joined: 05 Jun 2015
Posts: 286



PostPosted: Tue Aug 23, 2016 12:24 pm    Post subject: Reply with quote

Thanks for your input everybody. I will update the thread with any developments.
 
  
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