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imp75
Spa-Francorchamps


Joined: 27 Aug 2014
Posts: 261



PostPosted: Mon Dec 15, 2014 7:22 pm    Post subject: Praise for OPC Newcastle. Reply with quote

I was in Porsche Newcastle for three hours today. I had been planning on swapping my wheels over a couple.of weekends ago but could I get the locking wheel nuts off with the rest of them on the front? Could I hell - to make matters worse in the process I split the locking key!

Eventually I got round to calling the dealership on Friday and they said just drop by and they 'll see if they can get me a new key and release the nuts.

I dropped by this lunch time and was told the techs were on lunch for an hour so I agreed to call back an hour later. Having spent 10 mins in the workshop one of the guys came out and agreed the wheel bolts were on too tight, they had destroyed a couple of their locking keys too, this was when I started to get that sinking feeling......I went in expecting to pay 20 quid for a new key, they then said they d have to break my old ones off and I'd need to buy a new set or replace with plain bolts, reluctantly I said I'd pay 50 quid for a new set. Turned out they didn't have any. So I said stick four plain ones in for 24 quid. After an hour they were still struggling, the technician came over and said it's not going well, I told them they were last people to put the wheels on (when they replaced a drop link and a wheel bearing) after another 45 mins I was told my bolts had def been over tightened as the collars on my mine had been crushed! After re iterating the fact they been last people to touch the wheels the service dept must 've put their heads together and he came back and said I'd get a full cars worth of bolts and the Labour for free then - about 300 quids worth in my estimate Score! Despite the problem originating from previous work, my satisfaction was won from the no-quibble resolution, no arguments no hassle. I was very impressed. I did have visions of being presented with a bill of 150 quid at one point!

Anyway, thanks to Newcastle OPC for sorting it out.
 
  
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churny
Montreal


Joined: 17 Nov 2010
Posts: 501
Location: Newcastle

2003 Porsche 911

PostPosted: Mon Dec 15, 2014 7:49 pm    Post subject: Reply with quote

nice result thumbsup
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Porsche 996 "40 jahre Anniversary" No 49
 
  
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