Feeling Ripped Off

[911UK]

Hi All,
As part of an investigation into my occasional misfire, I have been looking at the coil packs. I spent 3h, removing the arch liners, lights, bumper, intercoolers and heat shilds. I removed the coil packs and found that 5 of the 6 had cracked. OK! Missfire Source (hopefully) identified!

So, something struck me. I very recently paid for a major service on my 996TT, including a new set of plugs. The work was done by an award-winning Porsche specialist I have always used. However, there is no way that anyone removing the coil packs to get to the spark plugs would miss the fact that the coil packs needed replacing. 3 had clearly visible cracks and 2 were badly de-laminating. Additionally, there were a few very challenging fastners to undo when removing parts. Two in particular, mounting the intercooler assembly, were so badly corroded / fused together that I had to drill them out and fit new ones. I.E. there is no way that the intercoolers were removed 60 dry miles ago... So, I removed the plugs and they look rather dirty considering I have only driven 60 miles since the service.

Probably a stupid question, but is there any way a specialist can replace the plugs without removing the intercooler assembly?

Thanks,
Ian

who is the garage ?

 

[Desert Dragon]

They are going to reimburse me of course, but have offered an additional gesture of good will. I am rather relieved to be honest, as I have been with these guys for over 11 years and didn't want to start looking elsewhere.

Thanks all for the input.
Ian

This is typical behaviour of many so called indies and main dealers even from other marques. Wouldn't surprise me if its a sponsor on here.

 

[vroomvroom]

I hope it was a genuine mistake, sometimes you get that tingly feeling that you're being taken for a mug. I've had very good experience from the indys I've used close to me, Precision Porsche and 9E.

I also used one up in Northampton which started off being very good, but changed significantly when he got popular. I used them as I had some work up there any way.

Sounds like a good outcome, and good on the specialist not to be defensive and try and ***** their way out. - stood up to their mistake and made good.

(Mistakes sometimes happen)

 

[alpinaman]

When you fully service a car...

You just dont forget to do the most difficult job in that service,and then think "why do i still have these 6 plugs hanging around"..


Im sorry..... But that is not a mistake,it was a calculated risk to try and get away with not fitting them.

 

[IMI A]

Do you know what. I've had some real poor service from MB main dealer at July service in fact they've been very poor since we bought the car new. Few things where it feels almost like they've not even had a look under the bonnet. I'm going to call MB UK customer service and ask them to book me into another MB garage to independently verify if my local MB dealer has done the work i.e. plugs etc as specified. I just don't see how anyone could miss the broken air intake pipes if they've carried out a service. We aren't even technical and noticed them.

 

[Tobyone]

When you fully service a car...

You just dont forget to do the most difficult job in that service,and then think "why do i still have these 6 plugs hanging around"..


Im sorry..... But that is not a mistake,it was a calculated risk to try and get away with not fitting them.

I totally agree

 

[Alex]

When you fully service a car...

You just dont forget to do the most difficult job in that service,and then think "why do i still have these 6 plugs hanging around"..


Im sorry..... But that is not a mistake,it was a calculated risk to try and get away with not fitting them.

Also agree.

I'd be finding someone else to work on my car.

I'd at least be naming the outfit on here so people can make their own decision.